Jill Jefferson
The Bronx,NY
Summary
Dynamic and detail-oriented professional with extensive experience as a Behavioral Health Administrative Assistant at Metro Health First. Proven ability to enhance operational efficiency through effective patient scheduling and electronic health record management. Skilled in conflict resolution and time management, consistently improving patient satisfaction and streamlining administrative workflows.
Overview
19
19
years of professional experience
Work History
Behavioral Health Administrative Assistant
Metro Health First
03.2016 - 06.2025
- Coordinated patient scheduling and managed appointment reminders to enhance operational efficiency.
- Maintained electronic health records, ensuring accuracy and confidentiality of patient information.
- Assisted in billing and insurance claims processing, improving reimbursement timelines.
- Developed and implemented office procedures to streamline administrative workflows.
- Trained new staff on administrative protocols and software systems, fostering team productivity.
- Led initiatives to optimize patient intake processes, reducing wait times and enhancing satisfaction.
- Coordinated appointments between multiple departments, minimizing scheduling conflicts and reducing patient wait times.
- Served as a reliable resource for patients seeking information on available services, payment options, or facility amenities.
- Updated patients' medical records using electronic recordkeeping system.
- Organized medical records, ensuring easy access for healthcare providers during patient consultations and promoting timely decisionmaking.
Executive Administrative Assistant
ASCAP
02.2006 - 01.2016
- Coordinated executive schedules, ensuring efficient time management and prioritization of critical meetings.
- Managed correspondence and communications, enhancing information flow within the organization.
- Developed and maintained filing systems, improving document retrieval efficiency by streamlining organization processes.
- Prepared detailed reports and presentations, supporting informed decision-making for senior leadership.
- Implemented process improvements that reduced administrative turnaround times while maintaining high accuracy levels.
- Liaised with external stakeholders to facilitate communication and build productive relationships on behalf of executives.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Worked with senior management to initiate new projects and assist in various processes.
Education
Bachelor of Arts - Business Administration And Management
Clark Atlanta University
Atlanta, GA08-1993
Skills
- Effective multitasking abilities
- Skilled in coping strategies for stress
- HIPAA regulations knowledge
- Experience with electronic health record systems
- Time management mastery
- Conflict resolution techniques
- Patient scheduling expertise
- Interpersonal relationship building
- Appointment setting
- Medical records management
- Office administration experience
- Problem-solving capacity
- Professional telephone etiquetteCritical thinking
- Customer service
Languages
Spanish
Limited Working
Timeline
Behavioral Health Administrative Assistant
Metro Health First
03.2016 - 06.2025
Executive Administrative Assistant
ASCAP
02.2006 - 01.2016
Bachelor of Arts - Business Administration And Management
Clark Atlanta University