Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jill Jensen

Toledo,OH

Summary

Dynamic WIC Breastfeeding Peer Counselor at Bon Secours Mercy Health, working within the Promedica WIC office, skilled in breastfeeding support training and effective team collaboration. Professional with strong experience in counseling, focusing on breastfeeding support and lactation education. Proven track record of effective communication and empathy, providing valuable support to new mothers. Strong team collaborator, adaptable to changing needs, and driven to achieve positive outcomes. Well-versed in active listening, problem-solving, and community outreach, ensuring comprehensive support for clients.

Overview

16
16
years of professional experience
1
1
Certification

Work History

WIC Breastfeeding Peer Counselor

Bon Secours
02.2010 - Current
  • Educated individuals on breastfeeding techniques and benefits, fostering informed decisions.
  • Provided emotional support to new mothers, enhancing confidence in breastfeeding practices.
  • Facilitated group sessions to share experiences and strategies among breastfeeding peers.
  • Promoted a supportive environment by collaborating with healthcare providers, lactation consultants, and other peer counselors in the community.
  • Facilitated workshops for healthcare providers to improve awareness about the importance of breastfeeding support services within their organizations.
  • Increased accessibility to breastfeeding information through online platforms such as social media pages, blogs, webinars, or virtual support groups.
  • Strengthened relationships between healthcare providers and breastfeeding support services by participating in community events or roundtable discussions.
  • Demonstrated empathetic listening skills when addressing client's concerns or frustrations related to their breastfeeding journey.
  • Maintained detailed records of client interactions, ensuring accurate documentation for reporting purposes and continuity of care across appointments.
  • Mentored new peer counselors in their roles, sharing best practices and lessons learned from personal experience.
  • Reduced barriers to attendance at support meetings by offering flexible scheduling options with Zoom classes.
  • Developed strong rapport with clients, fostering trust and open communication during counseling sessions.
  • Provided culturally sensitive care, addressing the unique needs of diverse populations in the service area.
  • Connected clients with additional resources such as lactation professionals, nutritionists, or mental health services when needed.
  • Participated in ongoing professional development opportunities to stay current with the latest breastfeeding research and recommendations.
  • Empowered mothers to overcome challenges through tailored advice and practical solutions based on individual needs.
  • Enhanced community health outcomes by educating families on the benefits of breastfeeding for both mother and child.
  • Continually improved knowledge, skills, and performance based on feedback and self-identified professional developmental needs.

Education

Associate of Applied Science - Marketing And Sales

Owens Community College
Perrysburg, OH
12-2001

Skills

  • Breastfeeding support training
  • Breastfeeding guidance
  • Effective team collaboration
  • Prioritization and scheduling
  • Creative problem resolution
  • Proficient in managing multiple tasks
  • Consistent dependability
  • Effective team engagement
  • Engaged listening
  • Maintaining Confidentiality

Certification

CLC - Certified Lactation Counselor since June 2011

LCE - Lactation Counselor and Educator since July2021

Timeline

WIC Breastfeeding Peer Counselor

Bon Secours
02.2010 - Current

Associate of Applied Science - Marketing And Sales

Owens Community College

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