JILL JOHNSON

• Founder of Bespoke Residential Design, Organization and Home Management company.
• Acquired clientele through referrals; established and maintained strong working relationships with several individuals developing strong business ties.
• Established a successful business by identifying market needs and developing innovative solutions.
• Managed day-to-day business operations.
• Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
• Responsible for managing sub contractor and domestic staff.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Consulted with customers to assess needs and propose optimal solutions.
• Negotiated favorable contracts with suppliers, reducing costs while maintaining product quality.

Project Manager

• Estimate, budget, pre-construction, bid management throughout life of project.
• Budget control and management. Weekly budget meetings with clients.
• All scheduling and direction of subs, client, designer, architect and engineer meetings.
• Ordering and tracking of all materials.
• Oversee all safety and protection of project onsite following strict compliance of codes and rules.
• Manage schedule to meet clients expectations.
• Prepare weekly updates and production schedules with weekly reports and photos.
• Work with local inspectors from pre rough in to final Certificate of Occupancy.
• Following thru with all punch lists and warranty per job.

• Organized and executed daily diary for management of household projects and staff to ensure home ran efficiently at all times.
• Researched and oversaw the coordination with staff for large scale building projects with contractors; worked with them throughout, ensuring a seamless project
• Oversaw personal and professional calendars and coordinated appointments for future events.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Displayed absolute discretion at handling confidential information.
• Kept detailed track of household and maintenance inventory and schedules.

• Oversaw and implemented unique marketing strategies which helped to raise public awareness of the Pleasure Point Inn around the area
• Utilized various strategies to manage the housekeeping team, contractors and staff ensuring the luxury beachfront Bed & Breakfast was maintained and spotless at all times
• Hired and trained new employees, demonstrating best methods for serving clients and guests.
• Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
• Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
• Established a positive work culture that promoted teamwork, collaboration, and employee morale.
• Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
• Greeted and assisted guests by gathering information pertaining to reservations or requests.

• Directed the development of the policy manuals; trained and maintained organization staff; implemented procedures that ensured all service activities were performed in an organized and structured manner
• Developed innovative design concepts to meet clients'' unique needs and preferences.
• Cultivated long-lasting partnerships with local artisans and craftsmen to offer clients unique, custom-made design elements.
• Successfully managed daily sales, inventory purchases as well as the shipping and receiving of all merchandise
• Provided the design and generation of press releases for both local and statewide publications to aid in the marketing for the company.