Jill Johnson
Experienced Regional Sales/Support Manager
Elgin,IL
Summary
Seasoned and Tech-savvy Regional Support Manager with a comprehensive background in coordinating support services across multiple locations within the real estate startup landscape. Known for fostering strong relationships with stakeholders and delivering high-quality customer service. Skilled in continuous process improvement, strategic planning, and team leadership. Notable impacts include streamlining operations, improving productivity, and enhancing overall business performance across each role.
Overview
20
20
years of professional experience
Work History
Regional Support Manager
Redfin
Chicago, IL
02.2022 - Current
- Oversaw a team of 17 across five markets.
- Led several large-scale projects, including developing team performance metrics, implementing new functionality in each market, creating marketing materials for agents, designing Redfin's new merit-based compensation process, and coaching agents toward transaction success.
- Organized a 300-person holiday event at the Shedd Aquarium to foster a 'One Team' culture and consistently
- Drove strong team performance and results utilizing the KPI performance metrics and fostering a team-building environment in a cross-functional role dynamic.
- Consistently demonstrated a track record of successfully restructuring underperforming business units by providing ongoing training to maintain productivity and effectiveness of staff.
- Analyzed data to identify opportunities for improving support levels.
- Managed budgeting process for regional operations, including forecasting expenses and revenues.
- Created and managed budgets for travel, training, and team-building activities.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Conducted regular performance reviews and provided constructive feedback to team members.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Conducted regular meetings to ensure compliance with company policies and procedures.
Managing Broker
REX
Chicago, IL
10.2019 - 11.2021
- Company Overview: Tech, Real Estate, Startup - Chicago, IL. REX marketed properties off the Multiple Listing Service (MLS) without offering a cooperative commission.
- Exhibited strong leadership and excelled in team building as the manager and team leader for the Illinois region.
- Additional duties involved recruiting, hiring, staying current on compliance, and best practices to effectively run the geographic region, and creating training materials.
- Trained and developed agents on consultative sales techniques while assessing the needs of buyers and sellers to provide relevant support through their real estate journey.
- Facilitated continuous real estate transactions to drive continued personal and team growth.
- Supervised agents handling real estate transactions.
- Developed business plans for expanding into new markets or increasing revenue streams.
- Maintained records of all transactions, ensuring accuracy and completeness at all times.
- Analyzed trends in the local real estate market to inform business decisions.
- A major accomplishment was effectively opening title in Chicago with an attachment rate of 98.7%. Due to the unique landscape of Chicago’s title and transaction procedures, this had been a desire that the company had been unable to execute.
Designated Managing Broker
Home Bay
Chicago, IL
05.2017 - 10.2019
- Company Overview: Tech, Real Estate, Startup, - Chicago, IL
- Managed a portfolio of 50 to 75 transactions monthly.
- Executed sales strategies while providing exceptional customer service.
- Displayed exceptional accuracy and technical expertise.
- Built and maintained client relationships.
- Managed inbound sales calls and inquiries efficiently.
- Fostered a collaborative environment and positive team mentality.
- Virtually assisted clients with home design and improvement projects to prepare their properties for sale.
- Utilized cutting-edge technology and financial software to streamline transaction processes and enhance client service delivery.
- Ensuring all brokers have proper licensing requirements in accordance with local laws.
Assistant Manager
McCaffery Interests
Chicago, IL
12.2016 - 03.2018
- Company Overview: Community Management, Chicago, IL.
- Well-skilled at efficiently managing a wide range of building maintenance and services, as well as addressing the needs of tenants and customers.
- Collaborated with management on developing strategic plans for achieving business goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
Real Estate Agent
Main Street Real Estate Group
Chicago, IL
01.2014 - 05.2017
- Company Overview: Brokerage, Chicago, IL.
- Self-employed, entrepreneurial experience.
- Managed sales pipeline by actively following up with prospects and hot leads.
- Maintained updated knowledge of local real estate markets.
Leasing Consultant
River West Lofts
Chicago, IL
08.2014 - 07.2016
- Company Overview: Property Management – Chicago, IL
- Responsibilities included marketing rental units, coordinating tradesmen, and overseeing updates and maintenance for the historical building constructed in 1989.
- Received rent payments and tracked transactions in accounting software. [Yardi]
- Managed overall tenant relations, promoted tenant satisfaction, and streamlined services delivery.
- Assisted with the preparation of monthly reports including occupancy rates, delinquency percentages and market surveys.
- Monitored competition in local markets to identify trends in pricing or amenities offered by competing properties.
- Conducted background checks on applicants.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
Executive Assistant to President
Park Place Properties
Edmonds, WA
06.2005 - 10.2013
- Displayed expertise in a wide range of services, including lending, investing, buying, selling, escrow, title work, and closings.
- Excelled at creating and delivering impactful PowerPoint presentations to engage investors.
- Managed project schedules and construction budgets.
- Cultivated strategic partnerships with investors, consumers, realtors, State agencies, title companies, and other key stakeholders.
Education
Managing Broker Real Estate License -
Illinois12.2024
Real Estate Broker License -
Illinois05.2017
Psychology & Interior Design -
Edmonds College
Edmonds, WA01.2011
Skills
- Effective leadership
- Adaptability
- Operations development
- Strategy development
- Sales management
- Customer service management
- Budget management
- Team Performance Management
- KPI’s
- Salesforce
- Zoom
- Tableau
- Google Suite
- Slack
- Microsoft suite
- Jira
- Zendesk
- Business analysis
- Operations management
- Sales support
- Technical support understanding
- Decisive Decision-making
- Training and mentoring
- Problem-solving
- Project management
- Business process support
- Employee development
- Policy development
- Travel arrangements
- Regulatory compliance
- Teamwork and collaboration
- Leading team meetings
- Client retention
- Contract management
- Stakeholder management
- HR collaboration
- Professional networking
- Verbal and written communication
- Conflict management
- Industry expertise
- Documentation skills
References
References available upon request.
Timeline
Regional Support Manager
Redfin
02.2022 - Current
Managing Broker
REX
10.2019 - 11.2021
Designated Managing Broker
Home Bay
05.2017 - 10.2019
Assistant Manager
McCaffery Interests
12.2016 - 03.2018
Leasing Consultant
River West Lofts
08.2014 - 07.2016
Real Estate Agent
Main Street Real Estate Group
01.2014 - 05.2017
Executive Assistant to President
Park Place Properties
06.2005 - 10.2013
Managing Broker Real Estate License -
Real Estate Broker License -
Psychology & Interior Design -
Edmonds College