Jill Johnson
Willingboro,USA
Summary
Dynamic Scrum Master and Project Manager at Bloomberg, adept at driving business process improvements and enhancing stakeholder engagement. Proven track record in strategic planning and risk management, leading cross-functional teams to elevate project efficiency. Skilled in Agile methodologies and creative problem-solving, fostering collaboration to achieve organizational goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Scrum Master & Project Manager
BLOOMBERG, LLP
Dayton, NJ
05.2014 - 08.2023
- Responsible for idea generation, strategic planning, research, development, distillation, execution and management of multiple operations projects and cross-departmental initiatives that increase efficiency & align teams with the business.
- Managed effective workflow for parts and components through SAP.
- Communicated effectively with stockholders and vendors (Cisco, Dell, Hewlett Packard) for large projects.
- Managed SCRUM projects for the programming department.
- Improve internal processes while keeping a high degree of positive engagement amongst all stakeholders.
- Improve efficiency for senior managers.
- Improve department retention rate, shared knowledge & engagement by developing cross-department technical, business & soft-skill.
- Collected, categorized, and delivered via secure drive location with RISK management.
- Actively engaged in the datacenter audit process and respond to audit decisions.
Engineer/Help Desk
Bloomberg
Dayton, NJ
05.2010 - 05.2014
- Delivered hardware support for all devices within datacenter infrastructure.
- Provided remote assistance for forward deployed equipment.
- Maintained optimal functionality of data center infrastructure.
- Executed hardware support services, including installation, cabling, and configuration.
- Troubleshot issues related to product design and manufacturing processes.
- Developed engineering strategies that enhanced production efficiency.
- Participated in team meetings to discuss project progress updates.
- Provided support during the installation, maintenance, repair, and calibration of equipment.
Infrastructure Support Engineer/Help Desk
Bloomberg
Dayton, NJ
04.2004 - 05.2012
- Reviewed daily activity reports for College/Ridge Road to ensure accuracy and compliance.
- Revised Master Databases in Access and updated Annex database to maintain data integrity.
- Executed revisions on Aperture database to enhance functionality and user experience.
- Followed established procedures to issue help desk tickets for technical support.
- Assisted in shipping LAN parts to remote offices, ensuring timely delivery.
- Utilized Microsoft Access, PowerPoint, Visio, and Excel for effective data management and presentation.
- Conducted general database maintenance and development to support information flow for New York and New Jersey data centers.
- Rolled out new products to equip engineers and management with essential operational information.
Backup Specialist
Bloomberg
Plainsboro, NJ
06.2003 - 04.2004
- Created Legato and Informix log sheets for librarians and console room operators.
- Pulled and loaded Informix tapes to ensure data availability.
- Managed daily sending and receiving of tape sets, changing them upon completion.
- Conducted floor walks to inspect for disk error lights and troubleshoot issues.
- Monitored volumes to maintain compliance with 30-day retention policy.
- Labeled and mounted systems as necessary using Exceed for efficient operations.
Claims Examiner II
American General Assurance Company
Neptune, NJ
12.2000 - 06.2003
- Handled processing of intricate, high-dollar life claims by engaging customers and banking representatives.
Conducted intensive follow-ups on claim payment inquiries for credit cards, unemployment, and disability.
Managed communications related to mortgage and single premium accounts to ensure clarity.
Ensured timely response to customer calls within 24 hours to maintain high service standards.
Account Manager
AIG/American General
Neptune, NJ
12.2000 - 06.2003
- To develop and maintain a relationship providing quality services and support to credit insurance clients and sales staff at all stages of business relations. Manage process or signing up new client and general agents and adding new products for existing clients.
- Manage assignment of all account numbers, district/agent codes and special codes used for tracking clients and sales force relationship and setting up clients on system. Complete and maintain client contracts determining actions needed to ensure all relationships are in legal and regulatory compliance, including services agreement and group master policy, assignment agreement changes add/subtract products, state regulation rate, commission and/or formula changes, commission reversal, termination.
Education
Cybersecurity Certificate Program - Cyber Security
Brookdale Community College
Online01.2024
Bachelor of Science - Information Technology
AIU Online
Schaumburg, IL01.2016
Diploma - PC Technician
Brick Computer Science Institute
Brick, NJ01.2003
Associate in Micro Computer Accounting -
Berkeley College of Business
Woodbridge, NJ01.1990
Skills
- Business process improvement
- Scrum methodology
- Risk management
- Stakeholder engagement
- Process improvement
- Team collaboration
- Agile practices
- Creative thinking and negotiation
- Strategic alignment and planning
- Analytical consulting
- Project leadership and supervision
- Agile methodologies
- Cross-functional team building
- Presentation skills
- Vendor management
- Kanban knowledge
- Backlog management
- Leading scrum meetings
Certification
- CompTIA A+ Certification, 2003-Present
- Leadership / Soft Skills, Bloomberg University, New York, NY, 2016
- Scrum Master Certification (CMS), Woodbridge, NJ 2018-Present
- Cyber Security
References
References available upon request.
Timeline
Scrum Master & Project Manager
BLOOMBERG, LLP
05.2014 - 08.2023
Engineer/Help Desk
Bloomberg
05.2010 - 05.2014
Infrastructure Support Engineer/Help Desk
Bloomberg
04.2004 - 05.2012
Backup Specialist
Bloomberg
06.2003 - 04.2004
Claims Examiner II
American General Assurance Company
12.2000 - 06.2003
Account Manager
AIG/American General
12.2000 - 06.2003
Cybersecurity Certificate Program - Cyber Security
Brookdale Community College
Bachelor of Science - Information Technology
AIU Online
Diploma - PC Technician
Brick Computer Science Institute
Associate in Micro Computer Accounting -
Berkeley College of Business
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