Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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JILL A JOHNSTON

Dover

Summary

Dynamic professional with a proven track record at Aaa, excelling in customer service and operations management. Adept at critical thinking and multitasking, I thrive in fast-paced environments, ensuring efficient team collaboration and maintaining store appearance. My strong organizational skills and positive attitude drive productivity and enhance customer relations.

Overview

14
14
years of professional experience

Work History

RSA

Aaa
Dover
10.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Worked effectively in team environments to make the workplace more productive.
  • Maintained updated knowledge through continuing education and advanced training.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Sales Associate

Target Co.
Dover
11.2011 - 10.2023
  • Ensuring that all customers receive excellent service through direct salesmanship, and prompt and courteous service.
  • Assisting customers with questions, needs and purchases.
  • Cultivating successful relationships with retail customers.
  • Completing each transaction in a quick and efficient manner.
  • Maintaining Store appearance to the highest standards enhancing the Customer's experience.
  • Greeting each customer that comes into the store in a polite and friendly manner.
  • Determining Customer needs and identifying how best to meet them.
  • Preparing merchandise for display.
  • Assisting customers with purchase decisions.
  • Assisting in physical inventory counts.
  • Responsible for merchandising display meeting the highest company standards.
  • Making sure that customers receive receipts on all purchases.
  • Helping customers try on or fit merchandise.
  • Watching out for loss prevention.
  • 9+ years of computer and Microsoft Office experience
  • 7+ years of managing phone calls, in person interactions, and navigating of other associates at the same time.
  • Over the multiple years as a Target Corporation employee, some of the retail skills I have learned include, preparing merchandise for display, maintaining store appearance to the highest standards, ensuring that all customers receive excellent service through direct interaction, and prompt and courteous service.
  • An example of customer relations is knowing how to interact and assist in purchases throughout the entire store by determining the product they need, and to assure that the merchandise they buy fits their vision.
  • I also assist in inventory counts, and maintain loss prevention protocol.
  • Occasionally, I am placed in a supervisory position to assure smooth operations.

Education

psychology -

Wilmington University
Dover, Delaware, U.S.
06.2025

Skills

  • Computer experience
  • Microsoft office experience
  • Managing phone calls
  • In person interactions
  • Retail skills
  • Preparing merchandise for display
  • Maintaining store appearance
  • Customer service
  • Customer relations
  • Inventory counts
  • Loss prevention protocol
  • Supervisory skills
  • Operations management
  • Critical thinking
  • Time management
  • Conflict resolution
  • Multitasking Abilities
  • Task prioritization
  • Friendly, positive attitude
  • Organizational skills

Affiliations

  • painting
  • drawing
  • reading
  • writing stories

Timeline

RSA

Aaa
10.2023 - Current

Sales Associate

Target Co.
11.2011 - 10.2023

psychology -

Wilmington University

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JILL A JOHNSTON