Summary
Overview
Work History
Education
Skills
Timeline
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Jill Joseph

Houston,FL

Summary

A dedicated operation leader with proven success in improving operations and solving problems. Strong analytical skills and committed to implementing HR policies and procedures. A results-driven professional seeking to leverage operational management experience into a Human Resources role. Committed to utilizing transferable skills in team leadership, problem-solving, and process improvement to drive employee engagement and organizational success.

Overview

3
3
years of professional experience

Work History

ICQA/Total Quality Manager

Amazon
12.2022 - Current
  • Handle new-hire orientation for 20+ process assistants and transfer associates which included hosting training sessions and providing development plans.
  • Coach managers through employee engagement, documentation, quality engagements and created performance improvement plans.
  • Successfully lead site wide process improvement initiative, by driving outbound KPI metric (IRDR) resulting in 27% DPMO decrease leading to 20% overall efficiency within six months.
  • Implement new training programs, with recent success resulting in improved employee feedback and SLI reduction from 19% to 12% in six months.
  • Improving minority recruitment in Diversity Equity and Inclusion programs, which increased membership by 17% percent.
  • Monitoring employee attendance and performance, addressing issues in accordance with company policies and procedures.
  • Analyzing department data to drive site improvement with recent success of achieving 42% defect decrease in unit life cycle defect injection.

Inbound Area Manager

Amazon
04.2021 - 12.2022
  • Led team of 50-200 associates, overseeing day-to-day operations, workflow management, and performance evaluations.
  • Improved shift productivity by improving training for associates by 300% all while promoting network initiatives, and driving positive company culture.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Transformed under performing teams into productive, profitable teams by ensuring that managers knew of key business goals.
  • Continuously resolving conflicts promptly to promote positive environment for internal customers and external customers.
  • Coordinated with other district managers to actualize performance improvement strategies resulting in 2.2%, yield improvement opportunity cost of goods savings of $239,000 through engaging with managers keeping them informed on vendor relationships.
  • Excellent interpersonal and communication skills, adept at building relationships with employees at all levels of organization.

Education

MBA - Human Resources Management

Nova Southeastern University
Davie, FL
11.2020

Associate of Arts - Sociology

Florida Atlantic University
Boca Raton, FL
12.2016

Skills

  • Statistical Analysis Skills
  • Continuous Improvement
  • Team Leadership
  • Employee Relations
  • Performance Management
  • Recruitment and Hiring
  • Training and Development
  • Communication Skills
  • Diversity Programs
  • Employee Onboarding
  • Change Implementation
  • Human Resources

Timeline

ICQA/Total Quality Manager

Amazon
12.2022 - Current

Inbound Area Manager

Amazon
04.2021 - 12.2022

MBA - Human Resources Management

Nova Southeastern University

Associate of Arts - Sociology

Florida Atlantic University

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