Jill Kaczmarek
Assistant Manager
Summary
Proactive and adaptable manager with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Assists senior managers with accomplishing demanding targets by encouraging and empowering staff to work comfortably in dynamic, fast-paced settings.
Overview
12
12
years of professional experience
3
3
Languages
Work History
Assistant Rooms Operations Manager
JW Marriott Desert Ridge Resort & Spa
09.2024 - Current
- Improved guest satisfaction scores on overnight team with reduced staffing hours.
- Conducted employee performance evaluations, with 2 of 3 members achieving high performance scores.
- Developed strong working relationships with staff, fostering a positive work environment, improving retention and increasing employee satisfaction scores.
- Promoted teamwork within the workplace by encouraging collaboration among staff members.
- Sent one teammember to training class to certify to become a trainer for new hires.
Night Audit Supervisor
JW Marriott Desert Ridge
09.2018 - 09.2024
- Perform end of day tasks, train new associates, provide feedback to desk agents. Make decisions in challenging situations. Provide support to other overnight departments when necessary.
- Maintained strong communication with daytime staff, ensuring a seamless transition between shifts and continuity in guest experience.
- Monitored employee performance during nighttime shifts, providing constructive feedback to support ongoing professional development.
Night Auditor
JW Marriott Desert Ridge
11.2017 - 09.2018
- Generated and printed daily financial reports to track hotel performance.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
Online Chat Agent (CSR) for KinderCare
FCR (First Call Response)
08.2015 - 03.2017
- Provided inquiring families with information about our nationwide facilities.
- Conducted thorough research for complex queries, ensuring accurate information was provided to customers.
- Streamlined communication for clients through effective use of chat tools and resources.
- Maintained high-quality standards, ensuring accuracy and professionalism in all written communications.
- Managed multiple chat conversations simultaneously, maintaining efficiency and productivity.
Marketing and Office Manager
Dragonfly Renovation
01.2014 - 06.2015
- Created new marketing materials including a new website.
- Performed office duties. Worked in Quickbooks with AP/AR.
- Assisted in rebranding efforts, ensuring seamless transition and maintaining brand integrity.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Managed social media accounts for optimal audience engagement and increased online presence.
Education
B.A. - Foreign Languages
Southern Methodist University
Dallas, Texas05-1997
Diploma with Honors -
Airport High School
West Columbia, South Carolina06-1993
Skills
10 Years Administrative/Office Assistant experience
Various: Training, scheduling, managing projects, customer service
Employee performance evaluations
Employee scheduling, orientation and training
Problem-solving & Customer relations
Workload management
Conflict resolution
MS office
Prior Work Experiences
- Assistant/Special Projects - Suburban Bible Church
- Assistant to Director - Louisiana Baptist Convention
- Marketing - Crozier & Henderson Productions
- Facilities Assistant - Global Santa Fe
- Executive Assistant - The Imaging Source
- Customer Service Manager - Circuit City Inc.
Accomplishments
- Collaborated with team of 3 in the development of billboards for company anniversary concert and celebration.
- Supervised team of 12-15 staff members.
Timeline
Assistant Rooms Operations Manager
JW Marriott Desert Ridge Resort & Spa
09.2024 - Current
Night Audit Supervisor
JW Marriott Desert Ridge
09.2018 - 09.2024
Night Auditor
JW Marriott Desert Ridge
11.2017 - 09.2018
Online Chat Agent (CSR) for KinderCare
FCR (First Call Response)
08.2015 - 03.2017
Marketing and Office Manager
Dragonfly Renovation
01.2014 - 06.2015
B.A. - Foreign Languages
Southern Methodist University
Diploma with Honors -
Airport High School
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