Jill Karwowski
Sr. Relationsip Liaison - AVP
Danvers,MA
Summary
Highly organized, efficient and communicative Liaison with strong background in customer service with internal and external client base. Effective in serving as a middle person and streamlining processes, resolving issues and improving communications. Extremely dedicated with a stellar work ethic.
Overview
30
30
years of professional experience
Work History
Sr. Relationship Liaison - AVP
M&T Bank
09.2022 - Current
- Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and always leaving them with a positive experience.
- Offer advice and assistance to customers, paying attention to special needs or wants.
- Train new personnel regarding company operations, policies and services.
- Exhibit high energy and professionalism when dealing with clients and staff.
- Process advances, pay downs and wires for all clients while adhering to process and procedures guidelines,
- Provide online support and troubleshooting
- Do pre-closing due diligence to mitigate unnecessary exposure to risk.
- Work projects that come down the pipeline.
- Deliver weekly reports, analyze reports and minimize risk by checking reports frequently.
- Create web meetings and book conference rooms for in person meetings.
- Maintain a high level of confidentiality and adhere to Bank Regulations.
- Do quality control
- Perform data entry into bank systems ensuring data integrity and accuracy
- Acted as critical support during the merger from People's United Bank to M&T Bank.
Commercial Loan Administrator
People's United Bank (Merged With M&T Bank)
12.1993 - 09.2022
- Provided technical support during onboarding and throughout various stages of pipeline.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Processed loan applications and monitored progress from start to finish.
- Maintained compliance with laws and regulations governing commercial loans.
- Built trust and promoted customer loyalty throughout the entire loan boarding process.
- Maintained customer relationships by being a champion of the systems, processes and procedures.
- Obtain and review corporate reports.
- Balance internal accounts
- Help organize and facilitate on site meetings, loan closings and corporate gatherings/functions.
- Deescalate customers and staff through high intense loan closings.
Education
High School Diploma -
Danvers High School
Danvers, MA06.1992
Skills
- Ability to work independently or as team
- Ability to work under time constraints and multitask
- Excellent verbal and written communication skills
- Adaptability
- Conflict Resolution
- Excellent Customer Service
- Organizational Skills
- Self motivated
- Relationship Building
- Problem Solving
- Proficiency with personal computers and pertinent software
Timeline
Sr. Relationship Liaison - AVP
M&T Bank
09.2022 - Current
Commercial Loan Administrator
People's United Bank (Merged With M&T Bank)
12.1993 - 09.2022
High School Diploma -
Danvers High School
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