Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

JILL KELLY

San Anselmo,USA

Summary

Trusted strategic People leader with 24 years experience delivering programs and partnership that play a key role in accelerating business results. Proven ability to influence and guide executive leadership through transformational change, organizational design and strategy for current and future talent needs. Passionate relationship builder with strong business and technology acumen ability to positively impact business outcomes

Overview

24
24
years of professional experience

Work History

Director, People Partners

Udemy
04.2024 - Current
  • Core member of Udemy’s Senior Leadership Team managing a team of global people partners supporting business leaders. Partnered directly with the CTO/Co-founder, the President of Consumer, SVP of Content and Instructor Strategy, SVP of Engineering, VP of Product, and VP of Product Design & Research on people and organizational strategy.
  • Key Results:
  • Drove Udemy’s purpose driven performance initiative from concept to execution connecting goal setting, skills development, performance management, calibration, talent & succession planning, and performance based rewards company wide.
  • Partnered with operations, talent acquisition, total rewards, and people systems to create policies and practices supporting our people strategy.
  • Partnered with leaders on organizational design and successfully led change management through significant organizational restructures.
  • Created a comprehensive hiring and location strategy to create centers of excellence across Udemy’s engineering teams.

Senior Director, People Partners, Tech

Chime
02.2020 - 02.2024
  • Key trusted partner to the CTO, Chief Product officer and Co-Founder with deep relationships across the organization at all levels. First technology people partner at Chime, built out the tech People Partner function and team reporting directly to the Chief People Officer. Played critical role in scaling employee growth from 250 to 1400+ with revenue growth of nearly 10x.
  • Key Results:
  • Lead transformational change through organizational health diagnosis and solutions to overhaul operational efficiency and unlock velocity within tech functions.
  • Partnered with Tech leaders to develop Chime’s talent strategy and organizational design.
  • Developed talent planning process for leadership development and succession planning.
  • Strategic liaison between Chime’s centers of excellence and and interpreting business needs to create and execute people programs with maximum impact.

People Business Partner

Zenefits
02.2018 - 02.2020
  • Trusted partner to senior leaders in Technology, R&D, Go-to-Market, Sales Development and G&A functions to support all People needs. Specializing in training and development, communication, and creating and managing high performing teams aimed at boosting employee engagement and retention.
  • Key Results:
  • Created and rolled out a robust talent & succession planning process for both management and independent contributor roles in multiple functional areas.
  • Partnered with tech leaders to review, analyze and make recommendations on R&D organizational restructuring.
  • Developed and participated in delivering a multi-session training series aimed at first line manager development.
  • Revised and customized the compensation framework for R&D and Go-to-Market functions.
  • Built the leveling and role requirements rubric for employee career growth expectations.
  • Conducted numerous training sessions including on topics such as managing conflict, creating high performing teams, best practices for delivering feedback, and understanding employee compensation.
  • Built out and improved internal employee onboarding practices company wide, including facilitation of a two day immersive onboarding program for all employees conducted on a monthly basis.

Head of People

Hustle
06.2017 - 02.2018
  • Assess the gaps in People Operations and Talent Acquisition management to bring the company into compliance and create a strategic roadmap for setting up a world class People team. Advise leadership on organizational growth, communication, and creating a best place to work. Help managers, and existing People and Talent team members, create process and programs that focus on attracting, retaining, and delighting a talented team.
  • Key Results:
  • Assessment and recommendations around where the biggest growing pains are in the organization with a rollout plan of the most needed People initiatives.
  • Create a consistent and thorough recruiting process with a white glove candidate experience, while coaching hiring managers and talent team members on best practices in interviewing, employer branding, and creating a commitment to diversity, equity, and inclusion in building a team.
  • Created communication and messaging plan for leadership to ensure information is being disseminated in a positive way throughout the organization, brought in communication tools such as 15/5 and Reflektive.
  • Created and delivered a coaching framework for employees using the 15 Commitments to Conscious Leadership tools.
  • Brought in first time benefits and perk offerings to make the organization a competitive employer.
  • Created a comprehensive plan for onboarding new hires and building out an onboarding work flow in Mind Tickle.
  • Created a compensation strategy and plan for hiring, that focuses on equality amongst diverse candidates

Director of People Operations

Imgur, Inc
05.2015 - 06.2017
  • Leading the charge in People Ops excellence as a trusted advisor to Imgur’s leaders, managers, and individual contributors to develop a world-class team that drives company success. Working hands-on as a member of the company’s leadership team, executing the full range of HR duties from high-level strategy to program design, execution, and problem solving.
  • Key Results:
  • Define Imgur’s people strategy and roadmap of programs.
  • Help to cultivate Imgur’s vision and mission and act as the key stakeholder in creating transparent communication to disseminate across the company.
  • Roll out and management of successful onboarding, training and development, career path planning, and performance management programs.
  • Coach managers on best practices for identifying employee strengths, managing high and low performers, and ways to motivate their teams.
  • Foster company culture through various initiatives aimed at creating a culture of high performance and high engagement.

Director of People Operations

Recurly, Inc
01.2014 - 05.2015
  • Provided thought leadership regarding organizational and people-related strategy and execution. Worked to attract, retain, and delight talented people by creating programs that onboard, develop, and motivate. Acted as a champion of Recurly’s culture and values, and partnered with company leaders to deliver best practices for managing people. Provided expertise in career planning, performance management, coaching, compensation and rewards, employee relations, learning and development, recognition programs, and strategic development.
  • Key Results:
  • Developed annual HR strategic plan, adopted by senior management, that supports the company's business objectives through enhancing the employment experience from onboarding through performance management, employee development, and succession planning.
  • Created performance and development based feedback, review, and compensation programs that have effectively raised the bar on performance.
  • Partnered with department heads to create successful onboarding and employee training programs.
  • Cultivated Recurly’s well received “Champion of the World” program that is viewed by employees as a culturally prestigious award.
  • Orchestrated new benefits and perks programs and implemented new benefits systems with a significant cost savings to the company.
  • Created and implemented a competitive total compensation plan.

Human Resources Manager

Kontagent, Inc
12.2011 - 12.2013
  • Supported the strategic management and growth of the organization by leading the delivery of HR programs, services, and initiatives. Proactively worked with department heads providing HR support and guidance on topics such as: compensation, employee relations, organizational change, attrition, engagement, development, and performance. Provides guidance and coaching to all employees on employee relation issues, feedback, career planning and mentoring. Champions best practices/ solutions within the HR organization.
  • Key Results:
  • Created management competencies relevant to Kontagent culture and effectively trained first time supervisors on management best practices
  • Successfully transitioned HR functions internally from an outsourced model, and built and managed an HR team from one to four people in a company that doubled in size in two years
  • Created internal HR infrastructure that includes employee metrics reporting
  • Customized an employee handbook to Kontagent culture for use as an onboarding tool while remaining compliant
  • Developed performance management program that included peer and self-review and goal setting components

Human Resources Supervisor/ Benefits Manager

T.Y. Lin International
09.2005 - 12.2011
  • Managed many aspects of the Human Resources Department including all Benefits such as insurance and 401(k), leaves of absence (FMLA) and disability, worker’s compensation, COBRA administration, annual open enrollments, and unemployment, developed and refined HR policies and procedures to ensure compliance with federal, state, and local law, managed on-boarding of new employees and performed exit interviews, managed FLSA and ADA requirements and EEOC reporting, provided guidance to managers on employee relations, terminations and promotions, provided customer service regarding benefits, supervised benefits department staff, project manager for implementation of new HRIS system integrating HR, Payroll, and Benefits systems, interviewed and screened potential candidates.
  • Key Results:
  • Successful implementation of UltiPro HRIS system, rolled out employee self -service, online benefits enrollment, ad hoc reporting;
  • Developed new hire orientations focusing on company branding.
  • Wrote new Leave policies and procedures to bring company in compliance with California Leave Laws; refined PTO policies and maintained and updated employee handbook policies.
  • Created and conducted 90 day evaluations with new hires aimed at addressing staff retention.
  • Managed employee terminations and created exit questionnaire and exit interview process.
  • Rolled out new open enrollment procedures and managed annual open enrollment for 700+ employees.
  • Worked with broker to negotiate insurance renewal, devised strategy for creating competitive employee contributions for insurance.
  • Implemented new company benefits including a High Deductible Health Plan with Health Savings Account, Employee Assistance Program, Roth 401(k), Education Assistance program.
  • Created company monthly newsletter for all internal employee communication.
  • Authored Company’s Injury and Illness Prevention Program to bring into OSHA compliance for non-hazard work environments.
  • Integrated acquired companies into existing HR policies, procedures, and benefits, managed customer service for benefits questions.
  • Implemented online training sessions for supervising staff.
  • Assisted Vice President of Human Resources in creating a strategic plan for the Human Resources department that supports the overall company goals.

Disability Claims Consultant, HR Financial Associate, HR Assistant

Harvard University
10.2001 - 06.2005
  • Sole Administrator for Harvard’s in-house Long Term Disability Plan, Performed diverse accounting
  • Tasks pertaining to Human Resources functions such as compensation and benefits analysis and reporting, served as HR Assistant responsible for the creation of job descriptions, sourcing, screening, and interviewing candidates.
  • Key Results:
  • Successfully revised on-boarding process for the central Office of Human Resources.
  • Calculated, processed, and reconciled long term disability payroll and employee updates through the implementation of PeopleSoft.
  • Streamlined organization and maintenance of long disability employee files following various eligibility guidelines as determined by employee type and union contracts.
  • Updated correspondence procedures with employee, attorneys, medical advisors, and local departments.
  • Effectively processed reimbursement and recoupment payments on Harvard’s General Ledger system, provided customer service to employees and maintained confidential personnel files, organized departmental moves and space planning, and served as building contact.
  • Member of Harvard’s Annual Recruitment Career Fair Committee; successfully ran career fairs.

Education

Master of Science (MS) - Organization Management, Human Resources

Capella University
Minneapolis, MN
01.2011

Bachelor of Arts (BA) - Sociology

McDaniel College
Westminster, MD
01.2001

Skills

  • Workday, Google Drive, Culture Amp, Udemy, Glassdoor, Toquan AI, 15Five, Windows, Mac OS X, Android, Confluence, Jira, Zenefits, Microsoft Office, UltiPro, PeopleSoft, Oracle, BeneTrac, PlanSource, Ease Central, ADP, Outlook, Filemaker Pro, Web-based research
  • Analytical Skills: Strategic, problem solving, communication, decision making, detail orientated
  • Personal: highly motivated, excellent interpersonal skills, enthusiastic and passionate about People!
  • Decision-making
  • Verbal and written communication
  • Strategic planning

Accomplishments

  • AI for Business Leaders
  • AI Applications in People Management
  • Panel speaker at 2016 Girls in Tech Event
  • Guest author for Glassdoor Employer Blog
  • Guest presenter for Reflektive Webinar Series
  • MRG certified facilitator for the Individual Directions Inventory (IDI) and Leadership Effectiveness Analysis (LEA)
  • Facilitator for 5 Dysfunctions of a Team
  • Zenecoach Coaching Program
  • Employment Laws and HR
  • Leaves of Absence Management
  • Diversity: Skills for Collaboration
  • Wage and Hour Laws for Managers
  • Supervisor Anti-Harassment

Affiliations

  • Society for Human Resource Management (SHRM)
  • HR 2.0
  • Women in Tech
  • HRAlliance
  • Lawroom

Timeline

Director, People Partners

Udemy
04.2024 - Current

Senior Director, People Partners, Tech

Chime
02.2020 - 02.2024

People Business Partner

Zenefits
02.2018 - 02.2020

Head of People

Hustle
06.2017 - 02.2018

Director of People Operations

Imgur, Inc
05.2015 - 06.2017

Director of People Operations

Recurly, Inc
01.2014 - 05.2015

Human Resources Manager

Kontagent, Inc
12.2011 - 12.2013

Human Resources Supervisor/ Benefits Manager

T.Y. Lin International
09.2005 - 12.2011

Disability Claims Consultant, HR Financial Associate, HR Assistant

Harvard University
10.2001 - 06.2005

Bachelor of Arts (BA) - Sociology

McDaniel College

Master of Science (MS) - Organization Management, Human Resources

Capella University

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