Jill Lajoie
5045 Westcombe Lane, West Bloomfield,,MI
Summary
Talented executive offering proven background in business settings driving organizational change at operational levels. Demonstrated leadership, planning and problem-solving abilities focused on delivering robust, performance-oriented strategies to meet current and expected demands.
Overview
13
13
years of professional experience
Work History
Executive Director
American House Senior Living Communities
Grosse Pointe, MI
01.2022 - Current
- Established strategic direction and goals to accomplish objectives.
- Implemented procedures to create competitive advantage in market.
- Promoted public awareness of mission through outreach, advocacy and online presence.
- Maintained accountability for operational and fiscal integrity, effectively managing designated budget.
- Stayed up-to-date on best practices and cutting-edge ideas to improve organizational effectiveness.
- Assessed potential collaboration opportunities to enhance organizational value and improve efficiency.
- Recruited, hired and trained employees on operations and performance expectations.
- Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
- Improved profitability by accurately maintaining P&L to meet prime fiscal responsibility.
- Drove Occupancy up by 4% by cultivating successful client relations.
Owner/Operator
Life Sequels
West Bloomfield Township, MI
07.2021 - Current
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Set pricing structures according to market analytics and emerging trends.
- Led startup and creation of operational procedures and workflow planning.
- Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Kept records for production, inventory, income and expenses.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
Executive Director
Brookdale Senior Living
Novi, MI
09.2020 - 07.2021
- Established organizational vision and developed strategies to achieve sales and customer service goals.
- Meet corporate objectives and strategies collaborating on quality metrics and key performance indicators (KPI).
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Established strategic direction and goals to accomplish objectives.
- Maintained accountability for operational and fiscal integrity, effectively managing designated budget.
- Stayed up-to-date on best practices and cutting-edge ideas to improve organizational effectiveness.
- Recommended appropriate staffing techniques to meet demands and manage costs.
Regional Vice President
True Connection Communities
Clearwater, FL
09.2019 - 07.2020
- Provided organizational leadership and collaborations with executive partners to establish long-term goals, strategies and company mission statement.
- Developed Sales plans and strategies to increase revenue to achieve or exceed revenue targets monthly/quarterly/yearly for optimum return on investment.
- Forged professional relations within markets to increase referrals throughout region.
- Completed monthly operational reviews to check budget compliance and identify areas in need of adjustment.
- Conducted quarterly audits to ensure company/state standards.
- Transformed departmental operations through aggressive process overhaul and attention to quality.
- Recruited and hired talented professionals with drive and dynamic skills to build success within organization.
Regional Vice President, Executive Director
Atria Senior Living
Atlanta, GA
01.2015 - 09.2019
- Managed team of five Executive Directors and six Sales Directors within four independent/assisted/memory care senior living communities throughout the Atlanta market.
- Executed training and implementation of new corporate processes.
- Developed and reinforced professional relations to increase referrals throughout region.
- Developed Sales plans and strategies to increase revenue to achieve or exceed revenue targets monthly/quarterly.
- Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
- Increased occupancy by over 10% regionally within eight months in a highly saturated market.
General Manager
Springhill Suites by Marriott
Southfield, MI
09.2013 - 12.2014
- Directed day to day hotel operations with emphasis on new business.
- Pivotal in establishing brand standards.
- Increased revenue through special projects and improved accounts receivables.
- Achieved and sustained Guest Satisfaction scores of 85.2% in categories of High-Quality Breakfast and 86.7% in Room Completely Clean.
- Empowered staff members to contribute to continuous improvement, quality and growth of company by using incentives and routine training programs.
Facilities Manager
Service Systems Associates - Detroit Zoological Society
Royal Oak, MI
01.2011 - 08.2013
- Managed team of 50+ team members to maintain cleanliness of 125 acres and buildings throughout zoo.
- Increased profits by reorganizing, implementing new structure, and developing staff.
- Reduced overtime spending by 40%.
- Increased revenue through special projects and improved accounts receivables.
- Reduced and controlled expenses by monitoring inventory and regulating usage of supplies.
- Maintained Overall Cleanliness Customer Satisfaction score of 99% with record breaking attendance of 1.2 million in 2011 and 98% with 1.4 million in attendance in 2012.
- Headed Service Systems Associates - Eco program for the Detroit unit.
- Conducted audits to evaluate chemical use, proper handling and conservation measures.
Education
Accident And Health
Department of Insurance And Financial Services
State Of Michigan01.2022
Assisted Living Administrator Certification/ CORE
Florida Senior Living Association
07.2021
Business Management
Schoolcraft College
Skills
- Exceptional Leadership
- Business operations
- Customer Satisfaction
- Team building
- Analytical Reporting and Organized
- Quality
- Sales & Marketing
Additional Information
Proficient in Word, Excel, Outlook, CRM, Yardi, TELS, PeopleSoft, Teams, Kronos Workforce Dimensions, Day Force, OnShift, ICIMS , Rent Cafe, Procurement Partners, Nexus
Timeline
Executive Director
American House Senior Living Communities
01.2022 - Current
Owner/Operator
Life Sequels
07.2021 - Current
Executive Director
Brookdale Senior Living
09.2020 - 07.2021
Regional Vice President
True Connection Communities
09.2019 - 07.2020
Regional Vice President, Executive Director
Atria Senior Living
01.2015 - 09.2019
General Manager
Springhill Suites by Marriott
09.2013 - 12.2014
Facilities Manager
Service Systems Associates - Detroit Zoological Society
01.2011 - 08.2013
Accident And Health
Department of Insurance And Financial Services
Assisted Living Administrator Certification/ CORE
Florida Senior Living Association
Business Management
Schoolcraft College
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