Senior operations and software implementation leader with 20+ years of experience leading complex system rollouts, ERP/MRP implementations, operational transformation, manufacturing process improvement, and financial visibility initiatives across food manufacturing, multi-unit retail, and crane/rigging service environments. Proven ability to bridge the gap between business operations, technology teams, vendors, finance, production, and end users to implement systems that improve profitability, accountability, forecasting, quoting, project management, inventory accuracy, and leadership decision-making. Experienced in sourcing, testing, selecting, and implementing business-critical software platforms, including ERP, MRP, quoting, project management, and operational management systems. Known for translating operational pain points into practical system requirements, leading cross-functional adoption, creating process documentation, improving data visibility, and stabilizing fast-moving businesses through structure, accountability, and scalable systems.
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Hi, I’m
Jill Larger
Piqua,OH
Summary
Overview
23
years of professional experience
Work History
WINANS COFFEE & CHOCOLATEPiqua, OH
Director of Operations | Executive Leadership Team
08.2024 - Current
Job overview
- Lead operations, procurement, system implementation, supplier management, production support, and cross-functional process improvement for a multi-unit coffee and chocolate business with 21 locations. Oversee operational systems, vendor partnerships, purchasing strategy, inventory workflows, production planning, and financial visibility across company-owned, franchise, wholesale, retail, webstore, gifting, coffee, and chocolate business models.
- Software Implementation & Systems Leadership
- Led enterprise-wide implementation of Wherefour ERP/MRP to improve purchasing structure, order visibility, inventory accuracy, production planning, forecasting, and operational accountability.
- Translated business needs across production, roastery, warehouse, finance, retail, franchise, and executive leadership into system requirements and practical workflows.
- Built implementation structure in an environment that previously lacked formal planning, purchasing, inventory, and system-of-record discipline.
- Developed process documentation, user expectations, communication protocols, and adoption standards to support successful rollout across departments and locations.
- Partnered with internal stakeholders and external vendors to improve system usability, reporting visibility, ordering workflows, label printing, production planning, and purchasing processes.
- Used and problem-solved operational software platforms including Toast, Shopify, and Paylocity to support retail operations, webstore workflows, HR/payroll processes, user adoption, reporting needs, and issue resolution.
- Connected ERP/MRP implementation to business outcomes including cost visibility, supplier performance, purchasing discipline, inventory control, and margin awareness.
- Operational & Financial Leadership
- Manage operational visibility across more than six business models and P&Ls, including chocolate manufacturing, coffee roasting, company-owned retail, franchise operations, wholesale, corporate gifting, and webstore fulfillment.
- Built cost analysis tools, weighted-average costing models, margin calculators, SKU-level costing processes, and purchasing trackers used to support pricing, sourcing, and profitability decisions.
- Lead supplier and vendor partnerships across chocolate, coffee, packaging, logistics, dairy, resale, equipment, and specialty ingredients.
- Conduct quote analysis, cost modeling, supplier negotiations, contract discussions, and purchasing strategy across multi-supplier environments.
- Improved supplier communication, escalation paths, quality expectations, lead-time planning, and issue resolution to reduce operational disruption.
- Led cross-functional initiatives involving packaging development, product launches, seasonal planning, new item setup, technical spec changes, and procurement alignment.
- Business Impact
- Created structure around purchasing, forecasting, supplier accountability, and operational communication in a business previously dependent on tribal knowledge and informal processes.
- Improved leadership visibility into cost, margin, inventory, vendor performance, fulfillment gaps, and operational risk.
- Strengthened cross-functional alignment between operations, finance, marketing, retail, production, warehouse, roastery, and executive leadership.
JILL ELAINE COACHING CO. LLCCleveland, OH
Founder, Owner & Business Leadership Coach
01.2020 - Current
Job overview
- Founded and operate a business and leadership coaching company supporting business owners and management teams through operational change, leadership development, accountability, communication, and organizational structure.
- Coach owners and leaders through business transformation, accountability, communication, process improvement, and organizational alignment.
- Support clients in clarifying mission, vision, leadership expectations, operational structure, and team accountability.
- Acted as interim COO for a client during an unexpected leadership crisis, stabilizing operations, supporting managers and employees, and maintaining progress on key operational targets.
- Bring a practical, operations-based approach to change management, leadership adoption, and process execution.
TROPHY NUT COMPANYTipp City, OH
Assistant General Manager | Executive Leadership Team
07.2018 - 08.2024
Job overview
- Provided executive operational leadership across production, supply chain, human resources, quality control, customer service, IT, and fulfillment operations. Led 15 direct reports and supported approximately 115 employees across a manufacturing environment.
- Software, Systems & Process Leadership
- Led ERP system process improvement, process mapping, and workflow optimization to improve production, fulfillment, customer service, supply chain, and IT alignment.
- Facilitated system/process mapping sessions to streamline procedures, improve data flow, reduce inefficiencies, and improve operational accountability.
- Led website redesign and supported interface improvements between ERP workflows and retail sales software, improving customer ordering and fulfillment processes.
- Partnered cross-functionally with production, supply chain, quality, customer service, HR, and IT to identify system gaps and implement practical process improvements.
- Operational Leadership & Impact
- Served as interim General Manager for 13 months during a medical leave, maintaining business continuity and executive oversight.
- Improved customer lead times by 50%, reduced production downtime by 25%, and significantly reduced company-wide overtime through improved structure, accountability, and operational planning.
- Restructured teams to place the right people in the right roles and improve performance, communication, and accountability.
- Established KPIs, continuous improvement initiatives, and leadership rhythms to support operational performance and business growth.
PSC CRANE & RIGGINGPiqua, OH
Senior Manager – Continuous Improvement | Purchasing & Systems
01.2014 - 01.2018
Job overview
- Led continuous improvement, purchasing systems, operational strategy, budgeting, equipment purchasing, and system implementation for a crane and rigging service business.
- Worked directly with C-level executives and management teams to build mid- and long-range growth plans, improve profitability, and standardize operations across facilities.
- Software Implementation & Project Systems
- Sourced, evaluated, tested, and implemented a full-service project management and quoting system to improve quote accuracy, project visibility, job tracking, cost control, and operational execution.
- Translated field operations, equipment planning, project costing, safety, maintenance, and financial needs into software requirements and improved workflows.
- Improved leadership visibility into project status, resource planning, quote performance, labor utilization, equipment usage, and profitability.
- Mapped operational procedures and redesigned processes to support system adoption, accountability, and scalable growth.
- Business Leadership & Impact
- Managed more than $8.5MM in annual CAPEX/OPEX budgets, ensuring cost control and financial discipline.
- Supported 5-year planning and key deliverables to drive company growth, profitability, and operational consistency.
- Improved profitability by 2%, improved safety rating by 50%, reduced property damage by 30%, and reduced unproductive labor by 25%.
- Oversaw equipment purchasing lifecycle from equipment selection and purchase through location planning, foundation setup, inspections, and maintenance planning.
TROPHY NUT COMPANYTipp City, OH
Director of Purchasing & Sourcing | Senior Administrative Director
01.2008 - 01.2014
Job overview
- Led purchasing, sourcing, supplier management, inventory coordination, customer support, logistics, and private-label operations for a food manufacturing business with multiple facilities and national customer relationships.
- Managed a team of 7 direct reports and guided up to 100 indirect team members across multiple facilities.
- Developed and maintained an approved supplier program, strengthening quality controls, supplier accountability, and purchasing consistency.
- Improved raw material on-time delivery to 97% and reduced costs annually by 2% through supplier development, negotiation, and sourcing discipline.
- Reduced obsolete inventory write-offs by 30% through improved inventory control, planning, and supplier coordination.
- Managed $9MM in finished goods inventory across logistics partners and multiple warehouses, ensuring on-time delivery, customer invoicing, and delivery reconciliation.
- Led seminars across the U.S., training Girl Scout administrators and customer teams on program execution, growth strategies, and operational best practices.
TROPHY NUT COMPANYTipp City, OH
Director, Girl Scout Private Label Division
08.2003 - 01.2008
Job overview
- Led purchasing, sourcing, supplier management, inventory coordination, customer support, logistics, and private-label operations for a food manufacturing business with multiple facilities and national customer relationships.
- Managed a team of 7 direct reports and guided up to 100 indirect team members across multiple facilities.
- Developed and maintained an approved supplier program, strengthening quality controls, supplier accountability, and purchasing consistency.
- Improved raw material on-time delivery to 97% and reduced costs annually by 2% through supplier development, negotiation, and sourcing discipline.
- Reduced obsolete inventory write-offs by 30% through improved inventory control, planning, and supplier coordination.
- Managed $9MM in finished goods inventory across logistics partners and multiple warehouses, ensuring on-time delivery, customer invoicing, and delivery reconciliation.
- Led seminars across the U.S., training Girl Scout administrators and customer teams on program execution, growth strategies, and operational best practices.
Education
Urbana University
Bachelor of Science from Business Management
University Overview
Skills
- ERP & MRP Implementation
- Software Selection, Testing & Rollout
- SaaS / Business Systems Implementation
- Project Management System Implementation
- Manufacturing Operations Systems
- Process Mapping & Workflow Design
- Financial Visibility & P&L Management
- Cross-Functional Change Management
- Business Requirements Gathering
- User Training & Adoption
- Vendor & Software Partner Management
- KPI Development & Reporting
- Supply Chain & Procurement Systems
- Multi-Unit Operations Leadership
- Executive Communication
- Cost Modeling & Margin Analysis
- SOP Development & Process Standardization
- Continuous Improvement
- Operational efficiency
- Operations oversight
- Strategic planning
- Process improvement
- Teamwork and collaboration
- Team leadership
- Decision-making
- Employee development
- Customer service management
Timeline
Director of Operations | Executive Leadership Team
WINANS COFFEE & CHOCOLATE
08.2024 - Current
Founder, Owner & Business Leadership Coach
JILL ELAINE COACHING CO. LLC
01.2020 - Current
Assistant General Manager | Executive Leadership Team
TROPHY NUT COMPANY
07.2018 - 08.2024
Senior Manager – Continuous Improvement | Purchasing & Systems
PSC CRANE & RIGGING
01.2014 - 01.2018
Director of Purchasing & Sourcing | Senior Administrative Director
TROPHY NUT COMPANY
01.2008 - 01.2014
Director, Girl Scout Private Label Division
TROPHY NUT COMPANY
08.2003 - 01.2008
Urbana University
Bachelor of Science from Business Management
TECHNOLOGY & SYSTEMS EXPERIENCE
TECHNOLOGY & SYSTEMS EXPERIENCE
- ERP / MRP / Operational Systems: Wherefour ERP/MRP, Deacom ERP, Toast POS, Shopify, Paylocity, QuickBooks workflows, Satori, Asana, project management and quoting platforms
- Business Tools: Microsoft Office Suite, Google Workspace, Adobe Pro
- Implementation Focus: ERP/MRP deployment, POS process integration, Shopify/webstore workflows, Paylocity HR/payroll process support, order visibility, purchasing workflows, inventory control, quoting, project management, financial reporting, operational dashboards, customer/vendor-facing workflows, software troubleshooting and process problem-solving
CAREER HIGHLIGHTS
CAREER HIGHLIGHTS
- Sourced, tested, and implemented multiple business-critical systems across manufacturing, food production, multi-unit retail, and crane/rigging service environments.
- Led ERP/MRP implementation in food manufacturing to improve purchasing, inventory, forecasting, production planning, and financial visibility.
- Implemented full-service quoting and project management software in a project-based service business.
- Managed operational and financial visibility across more than six business model P&Ls.
- Built cost models, margin tools, purchasing calendars, SKU-level costing processes, and reporting structures used by leadership to make better business decisions.
- Improved lead times, downtime, overtime, safety, profitability, supplier performance, inventory accuracy, and operational accountability across multiple businesses.
- Known for stepping into chaotic or informal environments and creating structure, process, visibility, and scalable systems.