Professional, positive, team player, ability to multitask, problem - solving and ability to communicate with clients and staff, Motivated, Customer focused.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Hacienda Home Health
06.2024 - Current
Answering phones, accepting patients referrals on Dina, staffing those referrals, scheduling patient visits, communicating with physicians offices regarding various issues, requesting insurance authorization, using Wellsky/ Kinnser home health software, using Microsoft (365 Outlook Excel board OneDrive), scanning and filing
Family Advocate
01.2023 - 06.2024
Emotional and spiritual support, accompany Doctor appointment and counseling appointment
Office Manager & Certified Chiropractic Assistant
Tanque Verde Chiropractic Clinic
01.2019 - 01.2024
Notary Expires 09/10/2027
Primary point of contact with Patients for a busy office
Take patients back to the exam room
Carry out clinical duties answering phones, Scheduling appointments, checking patients in/out using software program, printing and preparing documents
Maintaining general office files including data entry of new patient's information and updated existing patients
Printing fee slips and get patient files ready for the next days appointments
Order patient X-Rays online
Order lab work on the lab website, explain to patient what needs to be done before lab is drawn
Retrieve/ print patient's lab results from the website, call patients to schedule appointment to go over with doctor
Set patients up with the doctor recommendation of supplements on the website
Verify insurance coverage and benefits by looking on the website and calling the insurance companies
Summit a clinical/patient summary form on Optum physical health website
Billing EDI processing, Import Electronic remittance, create and summit claim form through software
Download payment into patients billing files, mailing balance statements to patients
File auto accident Liens, filling out and filing liens through a third party online, Communicate with Attorneys /Insurance companies to settle the total amount due on patients accounts
Bill/fax doctor's notes and bills to auto/health insurance companies and Attorneys offices
Fill out AZ Sales business forms, sent to all vendors
Inventory of all office supplies, supplements
We have a foot level computer and scanner that I am responsible for scanning the patients feet and ordering the inserts/ shoes
Family Caregiver
10.2013 - 08.2018
Prepared meals, house cleaning, laundry, Doctor appointments
Manager
In Your Home Care
01.2011 - 03.2015
Company Overview: Contact Steve Taylor 1-717-Tucson, AZ
Human Resource, locating and hiring/ terminating employees, E-Verify, Background checks, Verify and keep updated certifications for employees, accounting of employees hours and report for payroll, Communication with DES and Unemployment, Scheduling employees to clients which may include rescheduling employees or cover shifts myself when needed, Resolving clients issues, clients retention, Preforming assessments with new clients, Performing assessments with existing clients when circumstances have changed, Communicating with Family members/POA, Social workers, Long term insurance companies (includes reports and invoicing for services), Responsible for daily or weekly deposits, Account payable/receivable
Contact Steve Taylor 1-717-Tucson, AZ
Stay at Home Mother
08.2006 - 12.2010
Home schooled my child
Office Manager
Tucson Trap & Skeet Club
06.2001 - 08.2006
Company Overview: Contact: Tim Miles 520-883-6426
Hiring employee for office, inventory/ordering of all supplies, Organizing special events, Resolving customer issues, Responsible for daily or weekly deposits
Contact: Tim Miles 520-883-6426
Education
General educational development -
Pima Community College
Tucson, AZ
12.2004
GED -
Pima Community College
Tucson, AZ
08-1999
Skills
Customer Service
Management Experience
Cashier
Medical Scheduling
Computer Literacy
Insurance Verification
Accounts Payable
Accounts Receivable
Office Management
Patient Care
Medical Office Experience
Chiropractic Medical Billing
HIPAA
Medical Records
Phone Etiquette
Vital Signs
Medical Receptionist
Data Entry
Computer Skills
Office Administration
Administrative Support
Microsoft Word
Time Management
Microsoft Excel
File Organization
Microsoft Outlook
Customer and client relations
Filing
Customer Relations
Strong Problem Solver
Scheduling
Documentation and Recordkeeping
Clerical Support
Critical Thinking
Database entry
Scheduling and calendar management
Professional Communication
Dedicated Team Player
Excel spreadsheets
Appointment Scheduling
Recordkeeping
Deadline-oriented
Professional and mature
Invoice Processing
Relationship Building
Multi-line phone proficiency
Supervising staff
Research
Certification
State of Arizona Department of Public Safety - Level One Fingerprint Clearance Card Expiration Date: 04/05/2030
CPR certified for 30+
2022- Certified Health Coach with a specialty in Families- Dr Sears Wellness Institute.
2022- Certified Health Coach With a specialty in Pregnancy - Dr Wellness Institute.
CNA - CNAA5277228 Expired 1/13/2019
Stated of Arizona Notary Public, Pima County Commission Expires 9/10/27 . Notary Public Bond Expires 07/12/2027