Jill Lathrop
Summary
Dynamic professional who possesses excellent communication and customer service skills. Builds good rapport with customers through positive engagement. Highly committed to providing outstanding product demonstrations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Product Brand Ambassador
Fortified Brands LLC
06.2013 - Current
- Developed creative marketing strategies to promote brand awareness and visibility.
- Conducted on-site product demonstrations and sampling activities.
- Developed relationships with local businesses to facilitate cross-promotional partnerships.
- Maintained accurate records of expenses associated with promotional campaigns.
Public Health Specialist
City Of Kansas City, Mo. Government
08.2022 - 11.2023
- Inspected food preparation areas to ensure compliance with state and local health regulations.
- Conducted investigations of complaints regarding sanitation, food handling, and other related issues.
- Developed educational materials on proper food handling techniques for distribution among restaurants.
- Performed regular reviews of company records such as ingredient lists, process flow diagrams, SOPs, HACCP plans.
Kitchen Manager
Blue Valley Schools
10.2021 - 08.2022
- Managed daily operations of cafeteria, including customer service, food preparation and inventory management.
- Trained and supervised cafeteria staff on proper food handling techniques, safety procedures and customer service standards.
- Analyzed reports regarding sales volume, profitability and other metrics to make informed decisions about changes or improvements needed within the cafeteria.
- Ordered food and supplies after planning month's upcoming menu, stocking needed items ahead of time.
Food Safety Specialist
Steritech
03.2019 - 10.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Conducted food safety inspections to ensure compliance with local, state, and federal regulations.
Landscape
Designs By Theresa
06.2014 - 08.2016
- Maintained and operated lawn care equipment such as mowers, trimmers, edgers, blowers, and hedge clippers.
- Cultivated soil by using rakes, shovels, hoes, trowels or other tools.
- Transported plants, turf and other materials to designated areas for installation.
- Weeded flower beds and vegetable gardens to remove unwanted vegetation.
- Ensured proper disposal of all waste generated from job sites.
- Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
- Advised customers on plant, flower or shrubbery care.
- Used hand-held tools to maintain green spaces.
- Planted annual flowers in flower beds per customer request.
- Trimmed shrubbery and trees to help plants produce more flowers and fruit to benefit wildlife.
Hostess/Serving Assistant
Webster House Restaurant
11.2013 - 01.2015
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Assisted in preparing the restaurant for opening and closing shifts.
- Provided menus to customers and answered questions regarding menu items.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
- Organized menus, silverware, and condiments at each table prior to seating guests.
Greenhouse Associate
Family Tree Nursery
04.2013 - 10.2014
- Assisted in planting, transplanting, and pruning of various plant species.
- Inspected greenhouses daily for pests, diseases, and other irregularities.
- Trained new staff members on basic operation procedures within the facility.
- Adhered to watering schedule to keep greenhouse plants healthy and well-maintained.
- Applied fertilizers and pesticides as necessary to promote healthy plant growth.
- Propagated cuttings from existing plants using various techniques such as division or layering.
- Maintained records of perennial stock on hand, including variety names and quantities.
- Conducted research on new varieties of perennials suitable for the local climate.
- Delivered friendly service and one-on-one assistance to promote positive customer experiences.
Education
Bachelor of Science - Restaurant and Food Services Management
Northwest Missouri State University
Maryville, MO12.2012
Skills
- Education
- Food Safety
- Critical Thinking
- Hazard Identification
- Conflict Resolution
- Verbal and Written Communication
- Planning
- Emergency Response
- POS Systems
- Cash Handling
- Business Growth
- Marketing
- Customer Relations
- Revenue Generation
- Branding
- Brand Awareness
- Customer Engagement
- Staff Training
- Relationship Builder
- Inventory Control
- Photography
- Effective Communicator
- Customer Relationship Building
- Sales Expertise
- Conflict Resolution Techniques
- Exceptional Communication
- Quality Control
- Drawing Interpretation
- Corrective Action Planning
- Regulatory Compliance
- Blueprint Reading
- Report Writing
- Sample Collection
- Project Management
- First Aid/CPR
- Teamwork and Collaboration
- Flexible and Adaptable
- Landscape Design
- Disease Diagnosis
- Garden Maintenance
- Crop Rotation
- Floral Design
- Disease Prevention
- Pest Removal
Certification
- Hazard Analysis Critical Control Point (HACCP) certified 2018
- CPFS (Certified Professional of Food Safety) certified 2020
Affiliations
- Outdoor activities such as Traveling, Camping and Hiking
- Master Gardner
- Photography
- Discgolf
- Rockhounding
Timeline
Public Health Specialist
City Of Kansas City, Mo. Government
08.2022 - 11.2023
Kitchen Manager
Blue Valley Schools
10.2021 - 08.2022
Food Safety Specialist
Steritech
03.2019 - 10.2021
Landscape
Designs By Theresa
06.2014 - 08.2016
Hostess/Serving Assistant
Webster House Restaurant
11.2013 - 01.2015
Product Brand Ambassador
Fortified Brands LLC
06.2013 - Current
Greenhouse Associate
Family Tree Nursery
04.2013 - 10.2014
Bachelor of Science - Restaurant and Food Services Management
Northwest Missouri State University
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