Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Jill Lavengood,CPCU

Williamston ,MI

Summary

Dynamic Human Resources Manager with over 25 years in the Insurance Industry with broad experience in leadership development, new employee program creation and various benefits administration. Fostering a positive work environment while resolving conflicts. Notable success in mentoring and coaching employees and teams to deliver top performance.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Human Resources Manager

Auto-Owners Insurance Company
Lansing, MI
01.2015 - Current
  • Responsible for 18 employees on the following teams: Education & Training, Associate Development, Associate Leave Programs, Associate Relocation, and Human Resources Services.
  • Provide guidance on labor law compliance issues, such as FMLA, ADA, and various state sick leave laws.
  • Create employee onboarding and training programs for new hires.
  • Develop and conduct multiple leadership trainings each year for new leaders, as well as for experienced leaders.
  • Conducted employee performance reviews aimed at employee growth, implementing performance improvement plans where needed.
  • Oversee education and training programs totaling $1.4 million annually on various continuing education programs.

Branch & Field Claims Representative

Auto-Owners Insurance Company
Adrian, MI
06.2012 - 01.2015
  • Negotiated settlements with claimants and attorneys to resolve claims efficiently.
  • Provided excellent customer service to claimants throughout the claims process.
  • Processed claims for payment or forwarded to appropriate personnel for further investigation

Underwriting Education & Training Coordinator

Auto-Owners Insurance Company
Lansing, MI
04.2007 - 06.2012
  • Assisted in the creation and teaching of a companywide Train the Trainer program for all divisions.
  • Acted as a liaison between employees and management to communicate training needs and outcomes.
  • Designed and implemented comprehensive training programs to meet organizational needs.

Administrator - Commercial Lines Underwriting

Auto-Owners Insurance Company
Lansing, MI
08.2004 - 04.2007
  • Provided guidance and assistance to underwriters in evaluating risks and making sound decisions.
  • Developed and maintained relationships with agents to ensure customer satisfaction.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Identified the needs of our independent agents promptly and efficiently.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Underwriter - Branch and Home Office

Auto-Owners Insurance Company
Lansing, MI
05.1999 - 08.2004
  • Underwrote personal and commercial lines, and serviced a profitable book of business.
  • Conducted comprehensive analysis and evaluated risk to control underwriting loss.
  • Developed and maintained relationships with our independent insurance agents in West and East Michigan.

Education

Bachelor of Arts - Business Administration

Siena Heights University
Adrian, MI
05-1999

Skills

  • HR leadership
  • Career development
  • Leadership development
  • Onboarding and orientation
  • HR policies and procedures
  • Internal communications
  • Training development
  • Performance assessment
  • Benefits administration
  • Employee engagement
  • Training and mentoring
  • Training programs
  • Recruitment strategies
  • HR guidance
  • Team building
  • Recruitment and selection

Certification

  • Chartered Property Casualty Underwriter
  • Associate in Claims
  • Associate in Commercial Underwriting
  • Associate in General Insurance
  • Associate in Management
  • Associate in Personal Insurance
  • Associate in Insurance Services
  • Associate, Customer Service
  • Automobile Claims Law Associate
  • Legal Principles Claims Specialist

Accomplishments

  • Mentor in New Management Mentoring Program
  • Facilitator in Pre-Leadership Development Program
  • Graduate of Center For Creative Leadership

Timeline

Human Resources Manager

Auto-Owners Insurance Company
01.2015 - Current

Branch & Field Claims Representative

Auto-Owners Insurance Company
06.2012 - 01.2015

Underwriting Education & Training Coordinator

Auto-Owners Insurance Company
04.2007 - 06.2012

Administrator - Commercial Lines Underwriting

Auto-Owners Insurance Company
08.2004 - 04.2007

Underwriter - Branch and Home Office

Auto-Owners Insurance Company
05.1999 - 08.2004

Bachelor of Arts - Business Administration

Siena Heights University

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Jill Lavengood,CPCU