Jill Leavitt
St. George
Summary
Detail-oriented Dental Lab Technician skilled in digital scanning, hazardous material handling, and customer relationship management. Committed to maintaining compliance standards and optimizing workflows to ensure high-quality dental products.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Dental Lab Technician
Innovative smiles dental lab
St George
08.2020 - 09.2025
- Maintained clean and organized workspace following safety protocols.
- Collaborated with dentists to ensure quality and specifications met requirements.
- Conducted quality checks on finished products for consistency and accuracy.
- Created models of patients' mouth by pouring plaster into dental impressions and allowing plaster to set.
- Monitored inventory levels of supplies needed for daily operations in the lab.
- Utilized digital scanning technology to create 3D images of patient's teeth.
- Provided customer service support over the phone or via email when needed.
- Maintained records of materials used for each case.
- Ensured compliance with safety protocols when handling hazardous materials.
- Cleaned and calibrated laboratory equipment.
Store Manager
Osh Kosh
St George
05.2011 - 03.2013
- Managed daily store operations and ensured adherence to company policies.
- Trained and mentored staff to improve customer service skills.
- Oversaw inventory management and coordinated stock replenishment processes.
- Conducted staff performance evaluations and provided constructive feedback.
- Developed promotional displays to enhance product visibility and appeal.
- Resolved customer issues promptly to maintain satisfaction levels.
- Implemented operational procedures to optimize workflow and efficiency.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created weekly work schedules for store personnel.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of employee performance reviews.
- Developed strategies to maximize sales and profitability.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Organized promotional events to increase product awareness.
- Delegated work to staff, setting priorities and goals.
Store Manager
Anchor Blue
St. George
06.2007 - 04.2011
- Managed daily store operations and ensured adherence to company policies.
- Trained and mentored staff to improve customer service skills.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Prepared monthly reports on sales figures, expenses, profits.
- Established customer service standards and monitored staff compliance.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Developed strategies to maximize sales and profitability.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Updated POS system with new products and promotional offers.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Mitigated business risks by working closely with staff members and assessing performance.
- Structured HR consulting services to support clients during organizational developments and changes.
Shift Supervisor
Ross
Hanford
08.2004 - 04.2005
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Trained new employees on procedures and customer service standards.
- Monitored inventory levels and assisted with stock replenishment tasks.
- Provided on-the-job training to new staff members.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Addressed any issues that arose during the shift in a proactive manner.
- Resolved customer complaints and reported issues to senior management.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Assisted upper management with daily operations to meet standards of service and quality.
- Maintained accurate records of daily transactions and deposits.
- Monitored security and enforced loss prevention strategies during shift.
- Developed strategies for improving operational efficiency and customer service levels.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Upheld company standards and compliance requirements for operations.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Identified needs of customers promptly and efficiently.
- Determined budgets, production goals and rates based on company policies and requirements.
Education
Associate of Science - General Studies
Dixie State University
St George05-2022
High School Diploma -
North High
Torrance, CA06-2000
Skills
- Digital scanning
- Hazardous material handling
- Customer relationship management
- Compliance standards
- Workflow optimization
- Quality assurance
- Attention to detail
- Problem solving
- CAD and CAM technology
- Customer service
- CAD and CAM proficiency
- Equipment operation
- Patient confidentiality
- Inventory management
- Visual merchandising
- Sales forecasting
- Staff training
- Cash handling
- Operational efficiency
- Team leadership
- Effective communication
- Multitasking and organization
- Team development
- Staff supervision
- Shift scheduling
- Loss prevention procedures
- Supply ordering
- Store operations
Affiliations
- High School Soccer team
Certification
X-Ray License
Dental Assistance Certificate
Languages
English
Professional
Timeline
Dental Lab Technician
Innovative smiles dental lab
08.2020 - 09.2025
Store Manager
Osh Kosh
05.2011 - 03.2013
Store Manager
Anchor Blue
06.2007 - 04.2011
Shift Supervisor
Ross
08.2004 - 04.2005
Associate of Science - General Studies
Dixie State University
High School Diploma -
North High