Jill Lemmon
Indianapolis,IN
Summary
Successful Employer Service Representative with over 17 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
20
20
years of professional experience
Work History
Employer Service Representative
Elevance
10.2007 - Current
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Collaborated with cross-functional teams to enhance overall client experience and satisfaction levels.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Shift Supervisor
Starbucks
03.2005 - 08.2010
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Education
Human Resources Management
Western Governors University
Salt Lake City, UT05.2019
Bachelor Of Science - Organizational Leadership And Supervision
Indiana University Purdue University Indianapolis
Indianapolis, IN05.2007
Skills
- Customer Support
- Customer Relations
- Database Maintenance
- Organization
- Complaint Handling
- Customer Relationship Management
- Technical Support
- Service Reporting
- Schedule Management
- Calendar Management
- Trend tracking
- Active Listening
- Critical Thinking
- Customer Service
- Computer Proficiency
- Spreadsheets
- Medical terminology knowledge
- Report Preparation
- Building rapport
Timeline
Employer Service Representative
Elevance
10.2007 - Current
Shift Supervisor
Starbucks
03.2005 - 08.2010
Human Resources Management
Western Governors University
Bachelor Of Science - Organizational Leadership And Supervision
Indiana University Purdue University Indianapolis