Jill Lewis
Rockford,MI
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Account Manager
Swanson-Phillips & Associates
01.2016 - Current
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Maintained current knowledge of evolving changes in marketplace.
- Recorded accurate and efficient records in customer database.
Benefit Analyst
Blue Cross Blue Shield of Michigan
06.2010 - 11.2015
- Consultative benefit analysis for 100+ Nurse Case Managers
- Provide benefit information on group and individual polices – medical, dental, vision, and prescription lines of business
- Investigate and calculate benefits used when day limits apply
- Research and resolve complex benefit, eligibility, and claims inquires
Analyst
Blue Cross Blue Shield of Michigan
12.2007 - 06.2010
- Monitor work flows and compliance deadlines
- Research complex membership issues for staff
- Coordinate call routing to ensure high service levels
- Scheduled appointments with Wellness Coaches and Nurses
Business Analyst/Customer Request Associate
Blue Cross Blue Shield of Michigan, Grand, BIG
11.2004 - 12.2007
- Provide support to project leads and analyze test data
- Support helpdesk with complex file issues
- Research and resolve issues related to file rejections and claim edits
Customer Service Representative
Blue Cross Blue Shield of Michigan
07.2000 - 11.2004
- Answer incoming calls for a high volume call center using first call resolution standards
- Assist Management with updates to employee database
- Provide training and mentoring to fellow Customer Service Reps
Education
Associates Degree - General Studies
Macomb Community College
Bachelors of Science - Health Sciences
Central Michigan University
2011
Skills
- Excellent Communication Skills
- Verbal and Written Communication
- Prioritizing Workflows
- Account Servicing Skills
- Database Management
- Customer Rapport
- Time Management
Certification
State of Michigan Resident Producer - Accident and Health.
Timeline
Account Manager
Swanson-Phillips & Associates
01.2016 - Current
Benefit Analyst
Blue Cross Blue Shield of Michigan
06.2010 - 11.2015
Analyst
Blue Cross Blue Shield of Michigan
12.2007 - 06.2010
Business Analyst/Customer Request Associate
Blue Cross Blue Shield of Michigan, Grand, BIG
11.2004 - 12.2007
Customer Service Representative
Blue Cross Blue Shield of Michigan
07.2000 - 11.2004
Associates Degree - General Studies
Macomb Community College
Bachelors of Science - Health Sciences
Central Michigan University
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