Summary
Overview
Work History
Education
Skills
Timeline
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Jill Lewis

Roberta,GA

Summary

Adept at enhancing patient experiences and streamlining care coordination, I leveraged my expertise in HIPAA compliance and exceptional customer service during my tenure at Ortho Georgia. My proactive approach in medical records management and patient care significantly boosted clinic efficiency and patient satisfaction, embodying a commitment to quality healthcare and teamwork.

Overview

21
21
years of professional experience

Work History

Medical Assistant

Ortho Georgia
04.2022 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Responsible for answering phone calls, responding to voice mails / e-mails
  • Responsible for scheduling surgery (includes pre-op, post-op, therapy appointments)

Surgical Technologist

Ortho Georgia
09.2003 - 07.2021
  • Maintained high infection control standards.
  • Prepared operating rooms with required instruments, ensuring efficient setup for various surgical cases.
  • Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
  • Minimized infection risks by strictly adhering to aseptic techniques when handling surgical supplies and equipment.
  • Handled high-pressure situations calmly and efficiently, contributing to successful completion of critical surgeries.
  • Evaluated procedure needs and set up equipment, tools, supplies, and instruments.
  • Supported smooth transitions between surgeries by promptly preparing the operating room for subsequent cases.
  • Increased efficiency during surgeries by anticipating surgeon''s needs and providing timely assistance.
  • Demonstrated exceptional adaptability when faced with unexpected challenges or changes during surgery, responding quickly without compromising patient safety or procedural success.
  • Mentored new surgical technologists, sharing expertise and fostering their growth within the profession.
  • Ensured proper care of surgical instruments through meticulous cleaning, sterilization, and maintenance processes.
  • Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories, and organizing surgical tools.
  • Maintained specialty equipment, implant, and instrumentation inventories.
  • Collaborated effectively with multidisciplinary teams to optimize patient care before, during, and after surgery.
  • Played a key role in reducing OR turnaround time by implementing process improvements for equipment preparation and room cleanup procedures.
  • Performed inventory management duties for the operating room supplies, ensuring adequate stock levels at all times.
  • Contributed to successful operations by assembling and organizing surgical equipment with precision.
  • Provided comprehensive support to surgeons specializing in sports medicine, total joint replacement, spine, and orthopedic trauma treatment.
  • Decontaminated, cleaned, assembled, packaged, sterilized, stored, and distributed reusable surgical instrumentation and equipment.
  • Worked with vendors for speedy procurement of services and equipment.
  • Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction.
  • Reduced infection risks and protected patients by maintaining sterile fields during procedures.
  • Positioned patients and set up drapes to create comfortable surgical environment for patients.
  • Handled and prepared specimens for laboratory analysis to provide surgeons with relevant information.
  • Prepared sterile solutions to support surgical processes and helped physicians scrub in for procedures.
  • Sterilized instruments and equipment for specific procedures and arranged for surgeons.

Education

Diploma - Surgical Technology

Central Georgia Technical College
Macon, GA
09-2003

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Clinical documentation
  • Data entry
  • Reliable team player
  • Electronic medical records
  • CPR
  • Appointment setting
  • Medical records management
  • Patient care coordination
  • Simple dressings

Timeline

Medical Assistant

Ortho Georgia
04.2022 - Current

Surgical Technologist

Ortho Georgia
09.2003 - 07.2021

Diploma - Surgical Technology

Central Georgia Technical College

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Jill Lewis