Jill L. Jones
Summary
Dynamic Assistant Dean specializing in enhancing student experience and retention through innovative service models and strategic leadership. Demonstrated success with a 98% retention rate, driving both organizational growth and student achievement. Proficient in fostering collaboration, managing cross-functional teams, and implementing strategies aligned with institutional goals. Dedicated to continuous improvement initiatives that elevate academic excellence and student engagement while optimizing administrative procedures for operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Dean, Student Experience
CU Boulder
01.2019 - Current
- Provided strategic leadership through collaboration with faculty and staff to enhance student success delivery models for the largest staff unit.
- Designed and implemented an inclusive service model covering undergraduate orientation, first-year experience, academic advising and coaching.
- Refined processes in the academic advising and career units during a 140% rise in staff.
- Delivered performance management for a team of full-time professionals, including six direct reports and a total staff of 15.
- Facilitated communication, vision, and execution of changes within the organization. 30% increase in student population.
- Maintain a 98% retention rate during an increase in CMCI student enrollment.
- Developed implementation strategy, training materials, documentation, and resources.
- Conducted needs assessments to develop hiring proposals.
- Develop communication campaigns; draft, edit, and deploy full-cycle communication campaigns targeting a variety of audiences.
- Lead efforts across departments to design multimedia elements used in online and strategic communications.
- Develop synergy between departments and student services to improve enrollment management.
- Plan and execute full-cycle planning for events ranging from 10 to 4,000 people.
- Work alongside local police, private security teams, and event staff to create response protocols.
- Administer scholarships for college, managing distribution of ~60 donor-funded annual awards supporting continuing students in CMCI. Managed distribution of $385,000 in donor funds per year.
- Prepare reports using academic or institutional data and information.
Assistant Director, Enrollment and Financial Aid
University of Denver
- Company Overview: Graduate School of Social Work.
- Set a strategic vision for recruitment, yield, outreach, and orientation of graduate students.
- Train staff on the review process, functions in Slate, Salesforce, and Banner data systems, in person and via the Zoom platform.
- Establish, design, and test a new Financial Aid award system, make adjustments, and streamline data.
- Lead and respond to the needs of a busy enrollment team, both on campus in Denver and at two rural distance programs using the Zoom platform.
- Award scholarships from endowed funds, track expenditures, and manage budgets.
Director Pre-Health Advising
Claremont Colleges
- Raised the profile of the Keck Science Department by serving three independent private colleges: Claremont McKenna, Scripps, and Pitzer College.
- Built an online service platform and moved program processes and resources online.
- Delivered best practices for a robust pre-health community living-learning model.
- Established new medical school linkage program agreements, fellowships, and scholarships.
- Implemented and maintained systems for streamlined document collection in pre-health applications.
- Created personalized letters of endorsement for the Keck Science Committee to assist 100 students annually.
- Formulated strategic employer and alumni partnerships, leading to a 400% increase in internship and research opportunities over five years.
- Developed a new curriculum with faculty to address increased student demand for health professional school admission courses.
Admissions and Outreach Coordinator, Lead Counselor, UC Postbacc Program
University of California, Irvine
- Served as Interim Director, for UC Irvine School of Medicine- delivered full-cycle recruitment, hit yield targets, met enrollment goals, and planned orientation for incoming medical students.
- Delivered mental health and career counseling to minority students in a state-funded post-baccalaureate program, leading to an over 80% acceptance rate to medical schools each cohort.
- Developed the Conditional Acceptance Program, provided administration, and diversified the student body at UC Irvine.
- Planned and executed annual events at UC Irvine, including conferences with up to 1,000 people.
Resident Director
University of California
- Conducted full-cycle recruitment of student staff each year, and provided on-call emergency response for 3,000 residents.
- Judicial hearing officer for 500 students; reviewed and heard conduct cases to determine restorative justice outcomes.
- Collaborated with building proctors and the campus-wide facilities team for smooth operations.
Adjunct Professor and Academic Advisor
Middlesex Community College
- Company Overview: Bedford and Lowell Massachusetts
- Designed curriculum and instruction for ESL, Basic Writing, English Composition, and English Literature courses.
- Instructor of record for three courses per term (each course was 3 credits), and held office hours.
- Explored social and identity, increasing the exchange of diverse ideas as they relate to each text.
- Primary academic advisor for 80 advisees each academic year.
- Reviewed transfer agreements and provided advising during summer open enrollment.
- Trained staff during the roll-out of a newly updated Banner system to increase efficiency and service to students.
Education
M.A. - Higher education, leadership, & Technology
New York University
B.A. - English Rhetoric & Literature
Binghamton University
Skills
- Conflict & Mediation
- Mental Health Awareness
- DEIBJ
- Allyship
- Partnership development
- Student affairs
- Enrollment management
- Mentoring and coaching
- Organizational leadership
- Marketing and promotion
- Assessment coordination
- Collaborative Problem-solving
- Student retention
- Accreditation compliance
- Academic plan development
- Academic leadership
- Faculty collaboration
- Learning outcome assessment
- Performance assessment
- School policies and protocols
- Organizational development
- Policy compliance
Certification
- Certified Coach (Lifebound Coaching intensive course completion)
- Conflict Resolution/Mediation
- First Aid Response
- Franklin Covey Managers Academy and Leading at the Speed of Trust completion
Accomplishments
- First Generation College Graduate
- Academic Honors, MA in Higher Education, NYU
Platforms and Technology
- Microsoft 365
- Salesforce
- Google Suite
- Slate CRM
- Slack
- Zoom
- Social Media
- Tableau
- Qualtrics
- Concur
- Blackbaud
- Cornerstone
- Academic Works
- Canvas
Timeline
Assistant Dean, Student Experience
CU Boulder
01.2019 - Current
Assistant Director, Enrollment and Financial Aid
University of Denver
Director Pre-Health Advising
Claremont Colleges
Admissions and Outreach Coordinator, Lead Counselor, UC Postbacc Program
University of California, Irvine
Resident Director
University of California
Adjunct Professor and Academic Advisor
Middlesex Community College
M.A. - Higher education, leadership, & Technology
New York University
B.A. - English Rhetoric & Literature
Binghamton University