Jill Loper
Indianapolis,IN
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Detail-oriented and knowledgeable skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care. Conversational abilities. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Transport RVs
Indiana Transport
04.2021 - Current
- Operated with safety and skill to avoid accidents and delays.
- Inspected vehicles before and after trips to verify safe and reliable operation.
- Demonstrated superior transport service, providing accurate time estimates and courteous responses.
- Utilized GPS and other navigation systems to minimize delays with well-planned routes.
- Complied with federal, state and local laws and regulations to reduce risks.
- Closely monitored cargo during transit and maintained secure transport.
Special Education Assistant
IPS Schools
09.2019 - 12.2021
- Built trust and rapport with students through positive reinforcement and strong communication skills.
- Gave one-on-one attention to students, while maintaining overall focus on entire group.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
Customer Service Representative
Guitar Center Call Center
10.2016 - 08.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Store Manager
Max Rave Clothing Store
06.2007 - 09.2016
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
Medical Office Manager
Broadway Medical
04.1996 - 05.2007
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Developed close working relationships with front office and back office staff.
Education
No Degree - Truck Driving
C1 Trucking School
Indianapolis, IN12.2021
Associate of Arts - Communications
Ivy Tech Community College of Indiana
Indianapolis, IN12.2014
Skills
- Services Promotion
- Employee Empowerment
- Documentation Control
- Strong Working Relationships
- Transportation Logs
- Material Handling Equipment
- DOT Requirements
- Closed-Circuit TV Cameras
Accomplishments
Dean's List, Class A driver License
Certification
- Licensed Class A
- C1 Truck Driving Training - 3 months
Reading, Singing, Cooking
I enjoy reading cook books and mysteries book, plus reading reduces stress. And I am a singing machine, I am the lead vocalist at my Church.
Timeline
Transport RVs
Indiana Transport
04.2021 - Current
Special Education Assistant
IPS Schools
09.2019 - 12.2021
Customer Service Representative
Guitar Center Call Center
10.2016 - 08.2019
Store Manager
Max Rave Clothing Store
06.2007 - 09.2016
Medical Office Manager
Broadway Medical
04.1996 - 05.2007
No Degree - Truck Driving
C1 Trucking School
Associate of Arts - Communications
Ivy Tech Community College of Indiana