Jill Louzao
Cape Canaveral,FL
Summary
Results-driven Client Success Manager with a track record of enhancing client satisfaction and retention through strategic communication and stakeholder management.
Overview
19
19
years of professional experience
Work History
Senior Client Success Manager
Gartner
Fort Myers, FL
08.2015 - Current
- Developed and implemented strategic account plans to drive engagement and retention among key clients.
- Enhanced client satisfaction by implementing customized success strategies and maintaining strong relationships.
- Implemented proactive outreach campaigns to maintain engagement levels among existing clientele base.
- Established lasting partnerships with key stakeholders within each client organization to foster long-term success.
- Collaborated with cross-functional teams to address client concerns and resolve complex issues in a timely manner.
- Increased client retention by proactively addressing potential challenges and providing strategic recommendations for improvement.
- Managed a diverse portfolio of accounts, ensuring consistent communication and personalized support.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Leveraged data and analytics to make informed decisions and drive business improvements.
School Administrator
Lee County School District
Fort Myers, FL
02.2007 - 06.2015
- Developed and implemented school policies to enhance operational efficiency.
- Led professional development workshops for staff, fostering a culture of continuous improvement.
- Streamlined communication processes between administration, faculty, and parents to improve engagement.
- Managed budgetary allocations to optimize resource distribution across programs and departments.
- Analyzed student performance data to identify trends and drive targeted interventions for improvement.
Education
Master of Science - Educational Leadership And Management
University of South Florida
Tampa, FL12-1988
Skills
- Relationship management
- Continuous improvement
- Professionalism
- Analytical thinking
- CRM software
- Team building
- Strategic communications
- Stakeholder management
- Cross-functional coordination
- Teamwork and collaboration
- Problem-solving
- Attention to detail
Timeline
Senior Client Success Manager
Gartner
08.2015 - Current
School Administrator
Lee County School District
02.2007 - 06.2015
Master of Science - Educational Leadership And Management
University of South Florida