Jill Lund
Fargo,ND
Summary
Experienced with executive support, ensuring seamless daily operations for senior leadership. Utilizes advanced organizational and communication skills to manage schedules, meetings, and travel logistics effectively. Knowledge of streamlining workflows and enhancing team efficiency through proactive problem-solving and collaboration.
Overview
15
15
years of professional experience
Work History
Executive Assistant to the Vice President
Blue Cross Blue Shield of North Dakota
08.2009 - 01.2025
- Perform administrative and secretarial support for the Vice President, Directors, and multiple Managers while offering office support to other departmental personnel within the division.
- Highlights:
- Coordinate numerous divisional meetings. Obtained thorough understanding of what is to be communicate for the event. Conduct research including room availability, price comparisons novelty items ideas or supplies. Developed content as requested. Created posters, banners, invitations, etc., utilizing a variety of resources including graphics software and websites. Share ideas for possible enhancements to requests. Communicate progress, problems, and/or delays.
- Act as a resource person and support staff with knowledge of personal computer applications, departmental functions, and policies. Maintain close communications with management to understand goals and objectives. Research and analyze cost effective ways, when ordering supplies and equipment, to meet the needs of staff while operating within the budget and constraints of the department’s fiscal budget. Assist various personnel by researching and provide requested information (e.g., directions, policies). Assist individuals with questions or problems utilizing the documents on the Intranet/Internet sites. Communicate with department staff regarding policies.
- Maintain calendars for Vice President, Director, and Managers, of the division. Schedule meetings and appointments; coordinate rooms and coffee orders. Arrange business itineraries and coordinate travel requirements. Answer, respond to and/or direct incoming calls. Greet visitors in a professional manner. Review incoming correspondence to determine action and appropriate distribution.
- Coordinated communication among departments, streamlining information flow and improving collaboration.
- Assisted in project management tasks, supporting strategic initiatives through detailed planning and organization.
- Handled confidential and sensitive information with discretion and tact.
- Organized and coordinated conferences and monthly meetings.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Enabled timely project completion by coordinating resources and timelines across multiple departments.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Coordinated events and worked on ad hoc projects.
- Screened personal and business calls and directed to appropriate party.
Education
Some College (No Degree) - Word Processing Secretary
Moorhead Tech
Moorhead, MNSkills
- Office Skills: Office Management, Reports, Switchboard, Problem Solving, Event Management, Executive Support, Creativity, Calendaring, Travel Coordination, IBX 30 Button Phone
- Proficient in Microsoft Office Suite
- Executive office management
Timeline
Executive Assistant to the Vice President
Blue Cross Blue Shield of North Dakota
08.2009 - 01.2025
Some College (No Degree) - Word Processing Secretary
Moorhead Tech