Jill Lutke
Brooksville,FL
Summary
Approached each day and unique challenges with enthusiasm, patience, and humor. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
21
21
years of professional experience
Work History
Camp Worker
Sunny Beach RV Resort
02.2023 - 03.2024
- Followed instructions, safety practices and standard operating procedures when performing assigned tasks.
- Enforced camp rules and regulations, promoting a safe and respectful atmosphere for all attendees.
- Assisted in the planning and execution of daily schedules, ensuring smooth camp operations.
- Communicated clearly and concisely with campers and staff.
Store Associate
Patriot Point Marina
05.2023 - 09.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
Retail Sales Associate
Garden Spot Greenhouse
04.2010 - 06.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed rapport with regular customers, fostering welcoming store atmosphere.
Sales Associate
Lyman Lighting/JSM Creations
06.2010 - 01.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Receptionist
State Farm/The Rossi Agency
08.2003 - 02.2009
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
Education
No Degree - Medical Technology
Kellogg Community College
Battle Creek, MI12-2011
Skills
- Organization
- Problem-solving acumen
- Patience and empathy demonstration
- Stock replenishment efficiency
- Product display
- Multitasking
- Reliability
Timeline
Store Associate
Patriot Point Marina
05.2023 - 09.2023
Camp Worker
Sunny Beach RV Resort
02.2023 - 03.2024
Sales Associate
Lyman Lighting/JSM Creations
06.2010 - 01.2014
Retail Sales Associate
Garden Spot Greenhouse
04.2010 - 06.2017
Receptionist
State Farm/The Rossi Agency
08.2003 - 02.2009
No Degree - Medical Technology
Kellogg Community College
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