Jill Maier
Peoria,IL
Summary
Driven Paralegal successful at thriving in high stress, high-pressure environments and situations involving constant change and vast ambiguity in data and instruction.
Overview
20
20
years of professional experience
Work History
Paralegal
The Crosby Law Firm
12.2021 - Current
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted attorneys with trial preparation through thorough research and analysis of relevant laws and regulations.
- Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.
- Improved document organization by implementing a comprehensive file management system for easy access to essential case materials.
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Saved firm resources by conducting cost-effective legal research using both traditional library resources and online databases such as LexisNexis or Westlaw.
- Promoted a positive work environment by providing training and guidance to junior paralegals or interns as needed.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Edited and proofread legal documents to verify accuracy.
- Conducted detailed client intakes and entered information into company database.
- Prepared legal briefs, motions, and pleadings.
- Researched statutes, decisions, legal articles, and codes.
- Collaborated with attorneys to develop strategies for each case.
- Conducted background investigations on defendant.
- Analyzed deeds of trust to verify grantor, grantee, trustee and loan amounts for executive leadership.
Moving Coordinator
Interconex
04.2018 - 06.2021
- Streamlined the moving process by effectively coordinating with clients, movers, and other stakeholders.
- Reduced client complaints by efficiently resolving issues and addressing concerns in a timely manner.
- Managed move schedules for optimal efficiency, resulting in consistently meeting or exceeding deadlines.
- Enhanced customer satisfaction levels by maintaining clear communication throughout the entire moving process.
- Implemented an organized system to track inventory and ensure proper handling of clients'' belongings during moves.
- Collaborated with sales representatives to provide accurate quotes for potential clients, ensuring transparency and trustworthiness from the start.
- Established relationships with local businesses and vendors to secure cost-effective moving supplies and services for clients.
- Maintained detailed records of all moves, facilitating easy tracking of past projects and future improvements.
- Conducted post-move follow-ups with clients to gather feedback and identify areas for improvement in future projects.
- Developed custom move plans tailored specifically to individual client needs, leading to increased customer satisfaction ratings.
- Ensured compliance with all federal transportation regulations as well as state-specific requirements when planning interstate moves.
- Worked closely with personnel, customers, and contractors to resolve problems.
- Handled complex situations requiring problem-solving skills; quickly adapted strategies based on unforeseen challenges that arose during the moving process.
- Monitored budgets closely on each project; identified opportunities for cost savings without compromising the quality of service provided to clients.
Legal Assistant
Peskind Law Firm
10.2013 - 02.2018
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Supported attorneys in achieving favorable outcomes through thorough research and analysis of complex legal issues.
- Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Assisted with trial preparation, including creation of exhibits, compilation of witness lists, and organization of evidence materials.
- Conducted comprehensive legal research using various resources such as online databases, law libraries, or government agencies to support case strategies effectively.
- Organized documents to manage paper and electronic filing systems of clients.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
- Scheduled appointments, court appearances, and depositions for busy law firm.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
- Coordinated with court personnel and attorneys to determine scheduling of hearings and filing documents.
- Revised and finalized letters, briefs, and memos.
Property Manager
Public Storage
11.2010 - 09.2011
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Collected and maintained careful records of rental payments and payment dates.
Customer Service Representative
D&S Communications
03.2004 - 08.2010
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed and updated databases to handle customer data.
Education
High School Diploma -
Elgin High School, Elgin IL
Elgin, ILAssociate Degree And Paralegal Certificate - Paralegal Studies
Elgin Community College
Elgin, ILSkills
- Proficient in MS Office
- Legal Jargon Knowledge
- Exhibit Preparation
- Corporate Law
- Records Management
- Document Filing
- Civil Law
- Database Research
- Attorney Support
- Notary Public
- Legal Research
- Administrative Support
- Client Communication
- Office Administration
- File and Records Management
- Financial and Estate Planning
- File Organization
- Time Management
- Microsoft Office Proficiency
- Court Filing
- Problem Solving
- Billing Statements
- Appointment Scheduling
- Work Prioritization
- Client Support
- Data Archiving
- Flexible Schedule
- Advanced Certified Paralegal
- Schedule Coordination
- Court Document Filing
Timeline
Paralegal
The Crosby Law Firm
12.2021 - Current
Moving Coordinator
Interconex
04.2018 - 06.2021
Legal Assistant
Peskind Law Firm
10.2013 - 02.2018
Property Manager
Public Storage
11.2010 - 09.2011
Customer Service Representative
D&S Communications
03.2004 - 08.2010
High School Diploma -
Elgin High School, Elgin IL
Associate Degree And Paralegal Certificate - Paralegal Studies
Elgin Community College