Jill Marabella
Brookhaven,PA
Summary
Personable and customer-focused with flair for creating positive experiences. Possesses strong understanding of menu knowledge and food safety practices, coupled with excellent communication and multitasking skills. Developed exceptional customer service skills in restaurant environment and freelance work. Compassionate, energetic care for animals and humans alike. Possesses strong abilities in individual and teamwork, along with knack for problem-solving. Freelance graphic design work and education has developed strong computer/application skills. Fast-paced learner, aims to leverage these transferable skills to excel in new professional setting.
Overview
18
18
years of professional experience
Work History
Foster Cat Caretaker
Delco Animal Shelters
Delaware County, PA
05.2020 - Current
- Provided care to foster cats and kittens in my home.
- Facilitated communication between shelter staff and potential adopters by updating cat profiles with accurate information on medical history, temperament, and special needs.
- Enhanced the lives of foster cats with daily playtime sessions, encouraging mental stimulation, physical activity, and socialization with humans.
- Insured compassionate care for cats in various stages of health, fostering a comfortable environment during their stay at my home.
Pet Sitter
Self Employed
Delaware County, PA
02.2017 - Current
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
- Conducted regular home visits to check on pets while owners were away, providing peace of mind through routine updates.
Freelance Graphic Designer
Self Employed
Delaware County, PA
09.2008 - Current
- Designed user interface to meet client specifications,
- Created engaging social media graphics that drove user engagement and increased online visibility.
- Conceptualized creative designs for print materials & websites.
- Created digital image files for use in digital and traditional printing methods.
- Improved overall site aesthetics through the use of high-quality graphics, typography choices, color schemes, and layout principles.
- Coordinated copywriting and designed images to craft website content.
- Increased online visitor engagement by incorporating interactive features like multimedia elements, animations, and call-to-action buttons.
- Completed domain name registrations and maintained website and web hosting account.
- Developed comprehensive style guides for clients'' brands that provided clear direction on visual elements such as colors, fonts, logos, and imagery usage guidelines.
- Provided ongoing support to clients post-launch, resolving any issues promptly and maintaining positive working relationships.
- Promoted brand identity by creating company logos and delivering attractive, user-friendly and unique website.
- Designed eye-catching email marketing campaigns that effectively communicated promotional messages while remaining consistent with brand aesthetics.
- Contributed to project management efforts by maintaining organized documentation, meeting deadlines, and providing regular updates on progress made.
Waitress
Plumstead Inn
W State St, Media PA 19063
03.2009 - 12.2016
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Animal Shelter Volunteer
Delaware County SPCA
Media, PA
08.2006 - 04.2008
- Cleaned and sanitized cat & dog cages and living areas to promote health and wellbeing.
- Kept animals active and socialized by providing regular exercises and walks.
- Provided companionship and comfort to animals in need of extra love and attention.
- Improved animal well-being by providing daily care, including feeding, grooming, and exercising.
Food Service Handler
Edible Arrangements
Media, PA 19063
08.2007 - 12.2007
- Provided exceptional customer service by addressing concerns or special requests promptly and professionally.
- Greeted customers at counter to fulfill requests and answer questions.
- Promptly and accurately fulfilled food orders.
- Maintained a clean and sanitary work environment.
- Managed proper storage of perishable items at appropriate temperatures for optimal freshness and safety standards compliance.
- Ensured high-quality food presentation with careful attention to detail.
- Streamlined order processing by utilizing point-of-sale systems accurately and efficiently during busy periods.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Set up and broke down food service lines quickly to maintain service flow.
- Handled cash transactions and point-of-sale operations
- Made food according to standard recipes with requested changes for customer satisfaction.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Washed, peeled and cut various fruits to prepare for arrangements.
- Cleaned and maintained work areas, equipment and utensils.
- Stocked and rotated food items according to expiration dates.
- Operated food slicers & choppers in accordance with safety guidelines.
- Sanitized utensils & kitchen appliances and equipment using company-approved cleaning supplies.
- Assisted in setting up and breaking down kitchen stations.
Paid Graphic Design Internship
AGS-Environmental Graphic Design/ BAJ Design
Exton, PA
05.2007 - 08.2007
- Sign & Way Finding design, Brochure design, Logo design/development/application.
- Supported staff members in their daily tasks, allowing for their increased focus on higher-priority assignments.
- Prepared project presentations and reports to assist senior staff.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Education
Coursework - Graphic Design
Wester Chester University
West Chester, PA01-2016
Associate of Applied Science - Graphic And Digital Design
Delaware County Community College
Media, PA05-2008
Coursework - Communications
Penn State Brandywine
Media, PA01-2008
Skills
- Adobe Creative Suite : Illustrator, Photoshop, InDesign, Dreamweaver, Flash, Acrobat
- Microsoft Office: Word, Excel, PowerPoint, Outlook, Teams OneNote, Access, OneDrive
- PC and Mac platforms
- Safe food handling
- Equipment sanitation
- Food presentation
- Food preservation and storage methods
- Cash register operation
Graphic Design
Food Preparation/Customer Service
Waitressing
- Hospitality service expertise
- Greeting guests
- Strong multitasking
- Team collaboration
- Money handling
- Patience and tolerance
- Work ethic and integrity
- Pet handling
- Animal nutrition
- Exercising and playing
Animal Caretaker
Timeline
Foster Cat Caretaker
Delco Animal Shelters
05.2020 - Current
Pet Sitter
Self Employed
02.2017 - Current
Waitress
Plumstead Inn
03.2009 - 12.2016
Freelance Graphic Designer
Self Employed
09.2008 - Current
Food Service Handler
Edible Arrangements
08.2007 - 12.2007
Paid Graphic Design Internship
AGS-Environmental Graphic Design/ BAJ Design
05.2007 - 08.2007
Animal Shelter Volunteer
Delaware County SPCA
08.2006 - 04.2008
Coursework - Graphic Design
Wester Chester University
Associate of Applied Science - Graphic And Digital Design
Delaware County Community College
Coursework - Communications
Penn State Brandywine