Jill Marshall
Moncks Corner,SC
Summary
Performance driven professional with 18 years of experience in Learning & Development seeking opportunity to utilize my skillset and experience to implement programs and initiatives to improve employee performance as well as develop and engage employees as they pursue their career aspirations. Collaborative and insightful instructor familiar with a range of training needs and successful at delivering instruction through diverse methods. Excellent communication, planning, and time management abilities.
Overview
31
31
years of professional experience
Work History
Training Instructor
Santee Cooper
01.2005 - 07.2022
- Learning Management System(LMS) Administrator: Administer all aspects of LMS: Maintain mandated training database; Collaborate with safety & environmental personnel and management on mandated training; maintain working knowledge of State and Federal Regulations to ensure compliancy; Assign certifications to learners based on mandated requirements; Create, update and add courses; Coordinate with management on compliance; Customer Service/Help Desk -Assist learners with issues and functionality of the system
- Instructor: Research, develop, and revise curriculum lesson plans; Instruct classes; Counsel trainees and provide remedial assistance as needed; Prepare, administer and score quizzes, performance test, and other instructional evaluations; Work closely with management on mandated and developmental training needs – including Team Building, Communication, Customer Service, Multigenerational Workforce, and Defensive Driving; coordinate Fire Brigade
- Critical Infrastructure Protection (CIP) Training Coordinator: Participate with CIPT to ensure the company meets all FERC guidelines
- Responsible for aspects of CIP training and recordkeeping.
Technical Associate
Santee Cooper
01.1994 - 01.2005
- Laboratory Manager: Conducted chemical analyses; performed detailed instrument calibrations; Maintained inventory; Performed preventative maintenance; Instructed personnel on laboratory practices to assure Federal and State drinking water regulations were met
- Liaison/presenter: Conducted tours, classroom presentations and various other speaking engagements
- Administrative: Assisted with budget preparation; Processed procurement requirements; Entered inventory request; Developed forms and spreadsheets; Ordered office supplies; Managed document retention
- Customer Service: Answered questions and handled problems/complaints from public on water quality issues
Administrative Associate
Hobbs, Upchurch & Associates
01.1992 - 01.1994
- Coordinate contractors’ pay request submittals
- Perform administrative tasks: maintain and organize shop drawings, type letters; develop spreadsheets; greet visitors, answer telephones; manage files and documents
Assistant Manager
Pizza Hut
01.1992 - 01.1994
- Supervise employees; interview, recruit and train employees
- Manage daily restaurant operations
- Forecast sales and inventory; reconcile daily cash flow and receipts
- Handle customer complaints and issues to ensure customer satisfaction
Education
Bachelor of Science - Marketing
Clemson University
Clemson, SC12.1991
Skills
- Interactive Learning & Training Delivery
- Professional Development Coordination
- Learning Management System Administrator
- Exceptional Customer Service
- Planning and Coordination
- New Hire Training
Timeline
Training Instructor
Santee Cooper
01.2005 - 07.2022
Technical Associate
Santee Cooper
01.1994 - 01.2005
Administrative Associate
Hobbs, Upchurch & Associates
01.1992 - 01.1994
Assistant Manager
Pizza Hut
01.1992 - 01.1994
Bachelor of Science - Marketing
Clemson University
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