Jill Martin
Flowery Branch,GA
Summary
Customer service professional with a proven track record at Alfa Insurance Agency, excelling in complaint handling and conflict resolution. Adept at managing high call volumes while maintaining accuracy in data entry and payment processing. Recognized for enhancing customer satisfaction through active listening and effective communication skills.
Overview
25
25
years of professional experience
Work History
CSR
Alfa Insurance Agency
Gainesville, GA
06.2025 - Current
- Assisted customers in resolving inquiries, ensuring satisfaction and prompt resolutions.
- Managed customer accounts, updating information and maintaining accurate records.
- Learned company policies and procedures to provide accurate information to customers.
- Handled incoming calls and emails, demonstrating professionalism in communication.
- Adapted quickly to new systems, tools, and product knowledge to better assist customers.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Issue endorsements, policy changes, etc. for homeowners and auto coverage customers
- Accept payments for our insureds
- Initiate the claims process if needed
Accounting Clerk
Turner, Wood, and Smith Insurance
10.2023 - 06.2025
- Processed accounts payable and receivable transactions efficiently.
- Assisted in monthly reconciliation of bank statements and ledgers.
- Generated financial reports to support management decision-making.
- Collaborated with team members to streamline data entry processes.
- Input high volume of monthly invoices with consistent accuracy.
- Personal lines commission billing and reconciliation of statements
- Reconciliation of commercial commission billing statements
Billing/Benefits Admin
Crane Transport, Inc.
09.2013 - 09.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Statement billing for brokerage division
- Benefits Administrator-enrollment, changes, claims, etc.
Tag/Tax Clerk
Hall County Tag Office
12.2000 - 09.2013
- Processed tax documents efficiently, ensuring compliance with local and federal regulations.
- Processed property tax payments
- Assisted customers with title transfers, license plate issues, collecting ad valorem tax, etc.
Education
No Degree - Business
Gainesville College
OakwoodHigh School Diploma -
Johnson High School
Gainesville05-1993
Skills
- Customer focus
- Complaint handling
- Customer service
- Active listening
- Conflict resolution
- Microsoft outlook
- Payment processing
- Data entry
- Office equipment proficiency
- Administrative support
- Microsoft Excel
- Account updating
- Spreadsheets
- Proofreading
Accomplishments
Obtained Resident property and casualty agent license 7.23.2025.
In the process of obtaining LIfe/Health agent license.
Timeline
CSR
Alfa Insurance Agency
06.2025 - Current
Accounting Clerk
Turner, Wood, and Smith Insurance
10.2023 - 06.2025
Billing/Benefits Admin
Crane Transport, Inc.
09.2013 - 09.2023
Tag/Tax Clerk
Hall County Tag Office
12.2000 - 09.2013
No Degree - Business
Gainesville College
High School Diploma -
Johnson High School
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