Jill Mastroianni
Columbus,OH
Summary
Dynamic and results-driven sales executive with a proven track record of consistently exceeding targets through collaborative and independent efforts. Renowned for leveraging empathetic communication skills to cultivate strong client relationships and drive significant revenue growth. Committed to delivering exceptional value while fostering team success in fast-paced environments, underscoring a passion for achieving excellence in every endeavor. Adept at navigating challenges and identifying opportunities to ensure sustained business development and client satisfaction.
Overview
11
11
years of professional experience
Work History
Director of Business Development
Robin Recovery
05.2025 - Current
- - Spearheaded the introduction of essential services to hospitals, treatment centers, and community support organizations, establishing a strong foundation for impactful community health initiatives focused on patient well-being.
- - Developed and executed an innovative business plan targeting strategic accounts, enhancing the organization’s reputation for exceptional care and aligning services with community health needs, fostering a culture of trust among stakeholders.
- - Cultivated strong, trust-based relationships with facility referral sources, promoting collaboration and a unified approach to addressing community health challenges, significantly improving patient outcomes and service delivery.
- - Planned and participated in community events to raise awareness and foster a positive perception of the facility, enhancing community engagement and support while advocating for the organization’s mission and values.
- - Acted as a vital liaison among the facility, referral sources, and community stakeholders, championing exceptional customer service and facilitating open communication to strengthen partnerships and build enduring trust within the community.
- - Represented the organization at community events and trade shows, leading informative in-service luncheons for staff at target accounts, promoting knowledge sharing, and nurturing professional relationships contributing to a collaborative health landscape.
- - Maintained an in-depth understanding of community needs and organizational activities through comprehensive CRM records, enabling informed decision-making and strategic planning that align with organizational goals and community well-being.
- - Engaged with referral source contacts, potential clients, and family members, skillfully managing referrals and facilitating seamless transitions, thereby enhancing the overall client experience and satisfaction while demonstrating a commitment to compassionate service.
Business Development Representative
ARK Behavioral Health
08.2023 - 01.2024
- - Cultivated and strengthened referral sources by effectively coordinating patient admissions through meticulous benefits verification, ensuring a smooth onboarding experience that ultimately enhanced patient satisfaction.
- - Fostered a culture of accountability and teamwork by clearly communicating weekly targets during team meetings, aligning collective efforts to drive overall performance improvements and achieve shared goals.
- - Delivered impactful in-service presentations to educate referral sources about available services, significantly increasing awareness and engagement, which contributed to a more informed community network.
- - Actively participated in local networking events to expand professional connections, fostering valuable relationships that enhanced collaboration and referral opportunities within the healthcare community.
- - Partnered closely with case management to facilitate appropriate aftercare arrangements, ensuring continuity of care for patients and promoting their long-term health and well-being.
- - Maintained organized records of networking activities in Salesforce, providing valuable insights that supported strategic decision-making and enhanced relationship management.
- - Initiated meaningful conversations with decision-makers through proactive cold calls and in-person outreach, demonstrating strong communication skills and a commitment to building professional networks.
- - Nurtured and maintained relationships with existing referral sources through personalized email updates and visits, keeping them informed about the progress of referred patients and reinforcing trust and collaboration.
- - Engaged in ongoing collaboration with team members across the organization, contributing to a cohesive approach to service delivery that prioritized patient needs and enhanced overall operational efficiency.
Account Executive
Cayosoft
03.2023 - 08.2023
- - Cultivated relationships with potential clients by leveraging prospecting tools such as ZoomInfo, Google, and Salesforce, enhancing outreach efforts through personalized LinkedIn messages, emails, phone calls, and targeted marketing campaigns.
- - Collaborated effectively with the marketing team to conceive and execute a strategic territory plan aimed at engaging new accounts, utilizing white space analysis and channel strategies to identify and prioritize opportunities.
- - Facilitated a seamless client engagement process by proactively reaching out through calls, emails, and meetings, while employing strategic account planning to ensure alignment with client needs and expectations.
- - Enhanced client understanding of product capabilities by preparing comprehensive resources that supported software demonstrations, ultimately leading to improved client satisfaction and confidence in product offerings.
- - Delivered accurate and tailored quotations and cost calculations, empowering customers to make informed decisions while ensuring transparency and trust in the sales process.
- - Maintained meticulous tracking of activities, opportunities, and pipeline within the CRM, ensuring clarity and transparency in sales efforts while fostering accountability and enabling proactive follow-up.
- - Nurtured and strengthened existing client relationships, maximizing opportunities for cross-selling and upselling, thereby contributing to long-term client loyalty and satisfaction.
- - Engaged in meaningful conversations with clients across various business and technical levels, building strong rapport and facilitating a deep understanding of their unique challenges and requirements.
Partnership Associate
Paper
03.2022 - 03.2023
- - Consistently exceeded performance goals by fostering strong relationships and scheduling an average of four impactful product demonstrations each month through strategic and personalized outreach efforts.
- - Demonstrated exceptional analytical skills by identifying and prioritizing target accounts and key contacts within the assigned territory, ensuring a focused and effective engagement approach.
- - Leveraged creativity and innovative thinking in outreach methods, utilizing video content and social media platforms such as LinkedIn, Twitter, and Facebook to effectively connect with potential clients and secure discovery calls.
- - Surpassed weekly outreach targets through persistent engagement, sending 300 tailored emails and making 60 meaningful outbound calls, showcasing dedication to client connections and follow-up.
- - Collaborated closely with leadership and Partner Managers to establish strategic objectives thoughtfully aligned with the unique dynamics of each geographical territory, enhancing the effectiveness of outreach initiatives.
- - Actively participated in industry conferences and company meetings to broaden professional knowledge, enhance personal growth, and expand networking opportunities, contributing to a culture of continuous learning.
- - Committed to professional development by engaging in ongoing training focused on industry trends and best practices, ensuring a well-informed approach to client interactions and strategy.
- - Designed and implemented innovative marketing strategies that facilitated in-person client meetings, building rapport and trust with stakeholders and enhancing the overall client experience.
- - Cultivated and maintained strong relationships at all levels within assigned accounts, reinforcing partnerships and delivering significant value to clients through personalized service and support.
New Business Development Representative
Finalsite
01.2021 - 02.2022
- - Conducted thorough research to identify target accounts and key stakeholders within the assigned territory, fostering a strategic approach to client engagement and relationship building.
- - Surpassed customer acquisition and account upgrade quotas by leveraging strong interpersonal skills, resulting in significant growth in the client base and overall company revenue.
- - Successfully transitioned clients to a new platform, enhancing service offerings through innovative website development services and tailored subscriptions, which improved customer satisfaction and loyalty.
- - Maintained an in-depth understanding of company products and services, enabling the delivery of exceptional customer support and expertise that cultivated trust and long-term relationships.
- - Developed a dynamic business pipeline through a blend of cold and warm outreach strategies, demonstrating resilience and adaptability in engaging diverse client profiles.
- - Identified and pursued high-value business opportunities, contributing to revenue generation and profitability enhancement while aligning client needs with company solutions.
- - Coordinated and facilitated both in-person and virtual meetings, actively listening to client needs and crafting improvement plans that showcased genuine investment in their success.
- - Conducted engaging live and virtual product demonstrations, demonstrating a strong ability to communicate complex concepts clearly and persuasively, further solidifying client relationships.
- - Acquired new accounts through effective networking strategies and promotional initiatives, demonstrating initiative and a proactive approach to business development.
- - Negotiated contracts and closed sales with both new and existing clients, showcasing strong negotiation skills and a commitment to achieving mutually beneficial agreements.
- - Monitored and documented sales interactions in the database, enhancing relationship management and ensuring a personalized approach to client engagement.
Senior Specialist
Battelle for Kids
01.2018 - 01.2021
- - Developed a comprehensive territory plan, fostering strong relationships with new customers and nurturing existing client partnerships to enhance satisfaction and loyalty.
- - Identified critical areas for improvement, collaborating with cross-functional teams to execute tailored strategies that consistently met and exceeded sales targets while promoting a positive team culture.
- - Assisted leadership in implementing innovative procedures, resulting in enhanced departmental efficiency and a streamlined workflow that encouraged continuous improvement.
- - Coordinated project schedules with a focus on teamwork, effectively organizing resources and delegating tasks to ensure timely and successful completion of deliverables while fostering a supportive team environment.
- - Managed daily account activities with a commitment to exceptional service, ensuring client satisfaction through proactive communication and personalized support, thereby strengthening customer loyalty and retention.
- - Conducted thorough research on prospective clients, demonstrating an understanding of market dynamics to successfully expand the customer base and enhance the company's competitive edge.
- - Supported strategic initiatives through collaborative brainstorming sessions, contributing insights and administrative support that strengthened team cohesion and drove project success.
- - Promoted company offerings at industry conferences and trade shows, effectively representing the brand and engaging with prospects to create meaningful connections and drive business opportunities.
- - Maintained detailed communication records in the CRM system, ensuring accurate tracking of interactions and enhancing the team's ability to deliver personalized service and timely follow-ups.
Account Manager
Northwoods Consulting Partners
07.2015 - 01.2018
- - Fostered long-term relationships with clients through a trust-based, customer-centric approach, significantly enhancing client loyalty and engagement.
- - Increased the company's visibility within existing accounts by proactively promoting additional software and services, resulting in enhanced client value and satisfaction.
- - Maintained consistent and open communication with clients post-sale, effectively addressing daily activities and ensuring their ongoing needs were met, thus building a strong foundation for future collaboration.
- - Designed and implemented a referral program that attracted new clients while strengthening existing relationships, demonstrating a commitment to community and client success.
- - Skillfully resolved accounting, billing, and service delivery challenges, contributing to an improved client experience and fostering a culture of excellence in service delivery.
Education
Bachelor of Science - Human Ecology, Human Development & Family Services
The Ohio State University
Columbus, OH07.1994
Skills
- Partnership development
- Relationship building
- Key account management
- Business development
- Vendor management
- Revenue growth
Timeline
Director of Business Development
Robin Recovery
05.2025 - Current
Business Development Representative
ARK Behavioral Health
08.2023 - 01.2024
Account Executive
Cayosoft
03.2023 - 08.2023
Partnership Associate
Paper
03.2022 - 03.2023
New Business Development Representative
Finalsite
01.2021 - 02.2022
Senior Specialist
Battelle for Kids
01.2018 - 01.2021
Account Manager
Northwoods Consulting Partners
07.2015 - 01.2018
Bachelor of Science - Human Ecology, Human Development & Family Services
The Ohio State University