Jill McCloud
Santa Ana,CA
Summary
Dedicated professional with a strong background in housekeeping and customer service, notably at Round Table Pizza. Proven ability to enhance guest satisfaction through exceptional cleaning and organization skills. Detail-oriented and hardworking, I consistently maintain high standards of cleanliness while fostering positive relationships with clients and team members.
Diligent [Desired Position] with proven track record in maintaining high standards of cleanliness and organization. Successfully managed household tasks, ensuring timely completion and attention to detail. Demonstrated ability in handling various cleaning equipment and maintaining harmonious work environment.
Seasoned domestic professional with extensive experience in maintaining immaculate homes and providing exceptional service. Known for reliability and flexibility, ensuring seamless adaptation to changing household needs. Expertise in detailed cleaning, laundry, and organization, complemented by proactive and collaborative approach.
Overview
22
22
years of professional experience
Work History
Private Housekeeper
Self-employeed
01.2022 - Current
- Cleaned and organized kitchen and eating areas by washing dishes, removing trash and wiping down counters and surfaces.
- Implemented customized cleaning schedules tailored to individual client preferences and needs.
- Managed household tasks efficiently, ensuring timely completion and high-quality results.
- Improved overall cleanliness of homes with meticulous attention to detail during deep-cleaning tasks.
- Maintained confidentiality at all times, upholding privacy standards essential in private housekeeping roles.
- Enhanced client satisfaction by maintaining a clean and organized living environment.
- Swept, mopped and polished floors to remove dirt and grime and restore floor's protective layer.
- Anticipated clients'' needs proactively, resolving issues before they escalated into larger problems.
- Performed daily laundry duties, resulting in consistently clean and well-organized wardrobes for clients.
- Polished and dusted furniture, antiques and high-priced valuables to preserve pieces.
- Established trust-based relationships with clients through consistent professionalism coupled with genuine empathy towards individual requirements.
- Oversaw laundry operations by sorting clothing by color, loading and unloading washing machines and dryers and folding laundry in neat piles.
- Contributed to a harmonious family atmosphere by maintaining open communication channels with clients regarding expectations and priorities.
- Managed household inventories, ensuring adequate supplies were always available when needed.
- Coordinated maintenance services as needed, liaising with vendors to schedule appointments promptly and efficiently.
- Provided additional support during special events or occasions, ensuring smooth execution of all planned activities and details.
- Collaborated effectively with other staff members to ensure seamless management of households activities.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Dusted picture frames and wall hangings with cloth.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Adhered to professional house cleaning checklist.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Airplane Detailing
APD
06.2020 - 01.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
Busser
The Sandbar Restaurant
09.2018 - 03.2021
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Assisted servers in providing efficient service for improved guest experiences.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Demonstrated attention to detail when setting tables according to restaurant standards.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Delivered exceptional service by remaining attentive to guests'' needs without being intrusive.
- Elevated guest experience through consistent table maintenance, including crumb sweeping and resetting silverware as needed.
- Contributed to increased customer satisfaction by promptly addressing any concerns or requests.
- Provided support during special events, ensuring seamless operations despite increased demands.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Coordinated with host staff on table availability, facilitating timely seating arrangements for guests.
- Respected guest privacy by discreetly clearing dishes without interrupting conversations.
- Streamlined communication between kitchen and serving staff to enhance overall efficiency during busy periods.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Contributed to restaurant's reputation for cleanliness, diligently sweeping and mopping floors daily.
- Contributed to special events setup, efficiently arranging tables and decor according to event specifications.
- Facilitated positive dining experience, greeting guests warmly and assisting with seating arrangements when necessary.
- Improved restaurant ambiance, regularly polishing glassware and silverware to high shine.
- Streamlined closing procedures, enabling restaurant to close on time by efficiently cleaning and organizing dining area.
- Arranged tables and chairs for special occasions and events.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Assisted customers with carry-out service.
Manager
Round Table Pizza
03.2003 - 10.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Mt. San Jacinto High School
Cathedral City, CA05-1994
Skills
- Guest relations
- Window washing
- Carpet cleaning
- Furniture care
- Polishing surfaces
- Exceptional cleaning
- Deep organization
- Teamwork
- Customer service
- Cleaning and organizing
- Customer service-focused
- Vacuuming and sweeping
- Mopping and sweeping
- Cleaning bathrooms
- Detail-oriented
- Excellent oral and written communication
- Vacuuming
- Hospitality background
- Housekeeping
- Residential cleaning
- Interior and exterior cleaning
- Dusting furniture
- Cleaning techniques
- Restroom detailing
- Quality assurance
- Dusting
- Surface disinfection
- Safe cleaning with chemicals
- Mopping and buffing floors
- Towel replenishment
- Hardworking
- Deep cleaning
- Kitchen sanitizing
- English language fluency
- Guest amenity replenishment
- Commercial and residential cleaning
- Strong work ethic
- Teamwork and collaboration
Timeline
Private Housekeeper
Self-employeed
01.2022 - Current
Airplane Detailing
APD
06.2020 - 01.2022
Busser
The Sandbar Restaurant
09.2018 - 03.2021
Manager
Round Table Pizza
03.2003 - 10.2018
High School Diploma -
Mt. San Jacinto High School
Similar Profiles
Omar LunaOmar Luna
Personal Trainer at Self-employeedPersonal Trainer at Self-employeed
Youssef BoushabYoussef Boushab
After-school Tutor at Self-employeedAfter-school Tutor at Self-employeed
Tyson DandoyTyson Dandoy
Licensed Tattoo Artist at Self-employeedLicensed Tattoo Artist at Self-employeed
Ezana HailemariamEzana Hailemariam
Coach at Self-employeedCoach at Self-employeed
YOAN GADZHEVYOAN GADZHEV
Customer Support at Ambry GeneticsCustomer Support at Ambry Genetics