Jill McCoy
Clinton Township,MI
Summary
My objective is to obtain a position in the healthcare industry that fulfills my passion, desire, and drive to serve others.
Experienced with managing billing cycles and maintaining financial accuracy. Utilizes billing software to streamline processes and resolve discrepancies. Knowledge of financial regulations and compliance ensures accurate and timely billing operations.
Overview
26
26
years of professional experience
Work History
Billing Specialist II CRCR
Henry Ford Hospital
11.2019 - Current
- Processed and verified billing transactions to ensure accuracy and compliance with company policies.
- Collaborated with cross-functional teams to resolve discrepancies in customer accounts.
- Implemented improvements in billing procedures, enhancing overall efficiency and reducing errors.
- Trained new staff on billing software and best practices to maintain high standards of service.
- Analyzed billing data to identify trends and recommend adjustments for improved financial performance.
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
- Facilitated staff training on new billing software, enhancing team productivity and billing accuracy.
- Negotiated with insurance companies to resolve disputed claims, securing rightful payments.
ACCOUNT RECEIVABLE SPECIALIST
MCLAREN HOSPITAL CORPORATE OFFICES
11.2017 - 10.2019
- Processing/correcting insurance claim for Medicaid payers
- Preparing refund, bad debt, and adjustment requests
- Responsible for all phases of billing of Medicaid facility claims
- Extensive knowledge in Paragon Billing System
- Managed end-to-end accounts receivable processes, ensuring timely invoicing and collections.
- Collaborated with cross-functional teams to streamline communication regarding outstanding invoices.
ACCOUNT RECEIVABLE SPECIALIST
BEAUMONT HEALTH SYSTEM
06.2015 - 11.2017
- Processing/correcting insurance claim for Medicare and Blue Cross Blue Shield payers
- Preparing refund, bad debt, and adjustment requests.
- Extensive knowledge in Epic Billing System.
PRACTICE OFFICE MANAGER
DEBORAH S. RUARK, M.D.
10.2004 - 06.2015
- Managing of employees
- Accounts receivable/payable
- Surgical Scheduling
- Payroll
- Preparing insurance billing, follow up and collections
- Extensive knowledge in Epic Billing System.
- Coordinated scheduling for patient appointments, optimizing physician availability and reducing wait times.
- Managed medical supplies inventory, ensuring timely procurement and minimizing stock shortages.
- Supervised front desk staff, providing training and mentorship to improve service quality and team performance.
- Developed office policies to enhance compliance with healthcare regulations and organizational standards.
- Analyzed operational workflows, identifying opportunities for process improvements that increased efficiency across departments.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Streamlined office operations, enhancing workflow efficiency and productivity across administrative tasks.
MEDICAL RECEPTIONIST
TAWAS ST. JOSEPH HEALTH SYSTEMS
10.1999 - 01.2001
- Checking in and out of patients, scheduling appointments for diagnostic testing
- Filing pre-approval forms for insurance coverage.
- Inputting charges for insurance processing.
Education
Medical Secretary -
Carnegie Institute
09.1995
General Education - undefined
Macomb Community College
09.1991
Skills
- Billing systems and software
- Insurance verification
- Invoice processing
- Customer service
- Claims processing
- Decision-making
- HIPAA compliance
- Account reconciliation
- Claim submission
- Denial management
- Customer engagement
- Medical billing expertise
- Patient account management
- Relationship building
- Research and due diligence
- Team collaboration
- Accounts receivable management
- Procedure development
- Records organization and review
- Insurance claim processing
- Billing best practices
Timeline
Billing Specialist II CRCR
Henry Ford Hospital
11.2019 - Current
ACCOUNT RECEIVABLE SPECIALIST
MCLAREN HOSPITAL CORPORATE OFFICES
11.2017 - 10.2019
ACCOUNT RECEIVABLE SPECIALIST
BEAUMONT HEALTH SYSTEM
06.2015 - 11.2017
PRACTICE OFFICE MANAGER
DEBORAH S. RUARK, M.D.
10.2004 - 06.2015
MEDICAL RECEPTIONIST
TAWAS ST. JOSEPH HEALTH SYSTEMS
10.1999 - 01.2001
General Education - undefined
Macomb Community College
Medical Secretary -
Carnegie Institute