Jill McCullough

• Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
• Tended machines during operation to monitor progress and adjust controls, maintaining optimal speeds and tension.
• Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
• Documented daily production levels, materials use and special incidents to keep management informed of all activities.
• Compiled and analyzed sales figures to determine best approaches to improve sales as well as performance.

• Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
• Achieved mutual agreements and cleared up miscommunications by working with all parties to reach win-win solutions.
• Received cash and card payments for balances owed.
• Kept supplies stored in the proper locations according to health code standards.
• Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins.

• Managed inventory and stock levels in coordination with purchasing and receiving department.
• Enhanced sales by implementing merchandising and promotional improvements.
• Assessed team member performance and developed improvement plans for weak points.
• Delegated tasks appropriate to individual employees to provide development opportunities.
• Stayed up-to-date on extensive company products and services.
• Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
• Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.

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• Identified and corrected performance and personnel issues negatively impacting team and business operations.
• Executed new training initiative to improve skills and develop leaders from within.
• Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
• Realigned workflows with changing business demands by evaluating processes and employee strengths.
• Established and enforced clear goals to keep all employees on same level and working collaboratively.
• Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
• Determined efficient work schedules for team on basis to keep project moving and each shift properly staffed.