Jill McDaniels
Olympia,WA
Summary
Customer-focused Sales Professional with 25 years of expertise generating maximum sales by consistently meeting customers' needs. Successfully identifies customer preferences by fielding questions and engaging in information-gathering conversations. Hard worker always willing to perform extensive research and legwork to meet customer requests.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Sales Professional
Fred Meyer Jewelers
Lynnwood, WA
03.2022 - 04.2024
- Provided detailed product information to customers and answered inquiries in a timely manner.
- Participated in training sessions on new products or trends in the industry.
- Reviewed weekly and monthly sales results with management team members.
- Answered customer questions, shared product knowledge and researched pricing and availability.
- Collaborated with other sales team members to share selling strategies and gain new insights.
- Consistently earned top performer out of 7 sales team members for exceeding sales goals.
- Highlighted target products with eye-catching signs, displays and shelf positions.
Beauty Advisor
Ulta Beauty
Lynnwood, WA
03.2019 - 05.2020
- Provided customers with product advice and recommendations based on their individual needs.
- Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick.
- Conducted skin analysis to provide customers with personalized skincare regimens.
- Organized promotional events such as makeup demonstrations and free makeovers.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Greeted customers upon entering store or salon and established friendly relationships with them.
- Maintained an up-to-date knowledge of all beauty products available for sale.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Attended product training sessions to stay updated on new products and trends in the industry.
- Maintained cleanliness of work area by wiping down counters, organizing shelves and disposing of trash appropriately.
- Ensured that all displays were neat and organized at all times.
- Created a positive shopping experience for each customer through effective communication skills.
- Upsold additional beauty items when appropriate to increase sales revenue.
- Followed company policies related to returns, exchanges and refunds according to guidelines.
Beauty Sales Advisor
Mary Kay
Palm Desert, CA
01.2013 - 01.2015
- Demonstrated knowledge of beauty products and services to customers.
- Provided advice on the selection of beauty products that best suited customer needs.
- Managed daily operations of cosmetics business, including customer service, inventory control, and financials.
- Developed and implemented new strategies to increase sales and profitability.
- Ensured compliance with all applicable laws and regulations related to the cosmetics industry.
- Organized events such as beauty shows, fashion weeks., in order to promote the company's products.
- Resolved customer complaints promptly and efficiently while providing an excellent customer experience.
- Performed consultations for customers, providing skincare tips, modeling brand application and explaining cosmetic techniques.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Beauty Advisor
Nordstrom
Lynnwood, WA
05.2003 - 04.2011
- Created weekly reports on cosmetic sales performance.
- Organized visual displays to maximize customer engagement and boost sales.
- Kept sales floor attractive and customer-ready by regularly recovering departments with fronted, organized and well-stocked merchandise.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Provided training and support to new employees in the sales department.
- Set goals under supervision of top performers and sales coaches, constantly refining technique and meeting or exceeding performance objectives.
- Worked promotional events for different products, persuading customers to purchase and documenting sales.
- Demonstrated exceptional customer service skills and translated complex conversations into simple solutions and sales.
- Developed and implemented cosmetic merchandising strategies to increase sales.
Hairstylist
Hairbrokers
Shoreline, WA
08.1995 - 05.1997
- Greeted customers, answered phones and booked appointments.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Performed chemical treatments such as perms and relaxers.
- Applied highlights, lowlights or other coloring techniques.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
- `Upsold additional services when appropriate to increase sales volume.
- Attended trade shows and educational seminars to stay up-to-date on current trends in hairstyling.
- Advised clients on how to maintain their haircuts between visits.
- Organized scheduling of appointments throughout the day.
- Selected hair colors, products and services based on customer preference and individually designed hair care plan.
- Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
- Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care.
- Recommended hair styles to compliment clients' facial features and coloring.
Hairstylist
Gene Juarez Salons & Spas
Lynnwood, WA
09.1990 - 06.1995
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Created updos for special occasions like weddings or proms.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
- Educated clients on proper home hair care maintenance techniques.
- Recommended products to clients based on their individual needs.
- Upsold additional services when appropriate to increase sales volume.
- Attended trade shows and educational seminars to stay up-to-date on current trends in hairstyling.
- Developed relationships with new clients through referrals from existing customers.
- Advised clients on how to maintain their haircuts between visits.
- Pursued continuing education and training to stay up to date with new trends and techniques.
Education
Candidate For Associate of Arts
Washington State University
Pullman, WA01-1986
High School Diploma -
Shorewood High School
Shoreline, WA06-1985
Skills
- Sales expertise
- Sales and marketing strategies
- Client presentations
- Business Development
Certification
- Cosmetologist
- Diamond Council Of America (DCA)
Timeline
Sales Professional
Fred Meyer Jewelers
03.2022 - 04.2024
Beauty Advisor
Ulta Beauty
03.2019 - 05.2020
Beauty Sales Advisor
Mary Kay
01.2013 - 01.2015
Beauty Advisor
Nordstrom
05.2003 - 04.2011
Hairstylist
Hairbrokers
08.1995 - 05.1997
Hairstylist
Gene Juarez Salons & Spas
09.1990 - 06.1995
Candidate For Associate of Arts
Washington State University
High School Diploma -
Shorewood High School
- Cosmetologist
- Diamond Council Of America (DCA)
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