Jill McGowan
Escondido,Ca
Summary
Persuasive Broker with over 5 years of experience in soliciting potential clients to buy, sell and rent properties. Exceptional communication and negotiation skills to manage competing deadlines. Proficient in advising clients on prices, mortgages and market conditions. Committed to balancing demands of buyer with those of seller.
Overview
22
22
years of professional experience
1
1
Certification
1
1
Insrance Broker
Work History
Leasing Broker
HNN Corporation
- Worked with potential residents in applying for affordable housing
- Filled out documents in qualifying them according to Washington State guidelines
- Re-signing current residents to extend their lease
- Sales and marketing
- Keep my property relevant
- Exceeding company standards in keeping properties at 100% occupancy many months in a row
Ambassador
Sandiego Zoo and Safari Park
05.2019 - 06.2023
- Touring, Education, Conservation
- Managed bookings, transactions and other administrative tasks to foster excellent customer experiences.
- Developed personal knowledge of Africa and Asia to enhance quality programming on adventure education trips.
- Built personal relationships with guests to promote positive experiences.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Established positive relationships with tour members through fun and engaging conversation.
- Guided groups of up to 50 people on scheduled tours.
- Collaborated with other tour guides to provide comprehensive and enjoyable experience.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Demonstrated superior professionalism while interacting with customers and vendors.
- Developed engaging and informative scripts, guiding tour members through attractions.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Checked tour vehicles for cleanliness, safety and functionality.
- Informed tour members of safety risks associated with attractions, confirming customer security.
- Maintained accurate records of tour members and managed customer paperwork for organizational maintenance.
- Delivered timely and accurate updates to tour coordinator regarding tour progress.
Real-estate Broker
Self-employeed
02.2018 - 03.2021
- Touring clients throughout the Seattle market in potential sales of homes and building strong relationships
- Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
- Analyzed local real estate market conditions and trends to identify profitable investment opportunities.
- Negotiated purchase contracts and lease agreements to establish maximum value for clients.
- Conducted competitive market analysis to determine optimal pricing for properties.
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
Family Service Councilor
Evergreen Memorial Seattle
01.2016 - 01.2018
- Supported families on day of interment to resolve any problems and answer questions.
- Visited hospitals, nursing homes and hospice facilities to build relationships and give presentations.
- Assisted with advanced arrangements for individuals and couples.
- Coordinated paperwork and required records to meet all business and legal requirements.
Restaurant and Sales
Compass Group and Microsoft
01.2013 - 01.2017
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Assistant Funeral Director/Family Service Counselor
Dignity Memorial Of America
01.2010 - 01.2013
- Inside and outside sales- selling cemetery real estate and property
- Contract writing and building, designing of plots, and headstones
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Picked up deceased at private homes, hospitals and county morgues.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Closed and secured caskets and led funeral corteges to churches and burial sites.
Board of Dirctors
Washington Wine Commission
01.2004 - 01.2009
Wine Steward, Sommelier, buyer
Kroger
01.2001 - 01.2008
Education
Nursery/Greenhouse Associate of Applied Science -
Edmonds Community College
Associate of Applied Science -
South Seattle Community College
Certificate - Real Estate
Realtor Broker
Seattle, WA01.2018
Sommolier - Sommolier
International Sommelier Guild
International09.2004
Skills
- Extremely refined communication and presentation skills
- Able to work with a team or alone
- Significant computer and Internet skills
- Organized and efficient
- Expert in inside and outside sales management training
- Published writer, public speaker WWC
- Wine Production and Vineyard Management
- Budget and Accounting
- Strong leadership skills
- Maximized interpersonal skills, with drive and energy setting a positive atmosphere
- Accomplished Sommelier
- Public Speaking
- Microsoft Word , Suite, Software Proficiency
- Yardi 2 years software and Suite proficiency
- Content marketing
- Microsoft 360
- Microsoft Word
- Interpersonal Communication
- Data Management
- Remote Office Availability
- Data Entry
- Troubleshooting
- Relationship Building
- Quality Assurance
- Excellent Communication
- Written Communication
- Networking
- Problem Resolution
- Decision-Making
- Customer Service
- Critical Thinking
- Property Tours
- Marketing Strategies
- Operational Efficiency
- Microsoft Office
- Virtual Tours
- Compliance Requirements
- Documentation Abilities
- Purchase Agreements
- Relationship Management
- Workplace Training
- Broker Transactions
- Prospect Leads
- Cost Calculation
- Service Sales
References
Professional references upon request
Affiliations
- Toastmasters
Certification
- Insurance Broker, Evergreen Funeral Home Two years.
- Licensed Real Estate Broker - Three Years
Toast Masters International
I have been a member in Toast Master's International since Janurary. Leadership and fine tuning my communication skills is front and center in my mebership.
Languages
Spanish
Limited Working
Timeline
Ambassador
Sandiego Zoo and Safari Park
05.2019 - 06.2023
Real-estate Broker
Self-employeed
02.2018 - 03.2021
Family Service Councilor
Evergreen Memorial Seattle
01.2016 - 01.2018
Restaurant and Sales
Compass Group and Microsoft
01.2013 - 01.2017
Assistant Funeral Director/Family Service Counselor
Dignity Memorial Of America
01.2010 - 01.2013
Board of Dirctors
Washington Wine Commission
01.2004 - 01.2009
Wine Steward, Sommelier, buyer
Kroger
01.2001 - 01.2008
Nursery/Greenhouse Associate of Applied Science -
Edmonds Community College
Associate of Applied Science -
South Seattle Community College
Certificate - Real Estate
Realtor Broker
Sommolier - Sommolier
International Sommelier Guild
Leasing Broker
HNN Corporation
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