Jill M. Chick
Tonawanda,NY
Summary
Dynamic customer service professional excels in high-productivity environments, completing tasks efficiently and surpassing goals. Skilled in customer relationship management, negotiation techniques, and strategic planning. Strong communication skills, adaptability, and problem-solving abilities ensure success in challenging sales scenarios. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Highgate Medical Group
03.2023 - Current
- Greet customers and answer incoming calls promptly and professionally.
- Schedule patient appointments, transfer calls, and ensure office operations are fully functional at the start of each business day.
- Process cash and credit card payments, reconcile daily financial registers, and manage patient registration.
Customer Development Representative
Northtown Automotive Companies
Part Time
03.2025 - 09.2025
- Answer incoming calls and emails from customers regarding automotive services • Use scheduling systems to book service appointments • Address customer concerns and problems • Maintain a system for follow-up with both prospects and existing owners, answer questions about performance application and benefits
Project Accountant
Watts Architects & Engineers
2022 - 2023
- Executed EEO reporting for ongoing projects to ensure compliance with regulations.
- Entered payment certifications and deposits for ongoing projects in financial systems.
- Processed billing paperwork and invoicing to adhere to contract terms and conditions.
- Managed project setup and maintenance within financial management systems.
- Researched and resolved billing issues, providing clients with necessary documentation.
- Maintained organized records for projects, including contracts and budgets.
- Provided documentation such as certificates of insurance to clients upon request.
Construction Support Specialist
Allied Mechanical
2021 - 2022
- Responsible for pre-construction and construction coordination which included reviewing mechanical plans for project bidding and procuring appropriate subcontractors and vendors to bid, send out bid packages and scopes of work
- Obtained bid bonds and performance bonds, prepared public bids, and attended bid openings.
- Completed project budgets at project commencement based on estimate and buyouts.
- Wrote subcontracts and purchase orders, and ensured subcontractors abided by the contract terms.
- Managed subcontractor insurance for both proper limits and correct insureds, and additional insured.
- Managed the company's subcontracts, developing strategies and policies, processing change orders, RFIs, and preparing, submitting, and managing submittals.
- Worked in Procore to manage construction projects, procured and solicited subcontractors for projects that have MWBE goals, and provided a good faith effort in projects requiring MWBE participation.
- Prepared sales and estimating reports for the weekly meeting, and managed a 12-month look-ahead manpower schedule. I volunteered for FeedMore.
- Volunteered for FeedMore
Estimating / Accounting Assistant
Scott Lawn Yard, Inc.
Niagara Falls, USA
2020 - 12.2021
- Coordinate bidding process, maintain bid, sales, and project management tracking.
- Attend pre-bids, attend bid openings, assist with subcontractor and vendor pricing.
- Prepare documents for project kick-off and project close-out and warranties.
- Code invoices, assign account numbers and general ledger numbers.
- Entered invoices into ComputerEase noting proper accounting period / due date, Interoffice routing of invoice for verification/approval, preparation of checks for signature and mailing.
- Notary Public State of New York
Bid Coordinator
Hohl Industrial Services Inc.
Tonawanda, USA
04.2014 - 12.2019
- Responsible for finding public projects bidding procurement opportunities for Hohl Industrial and Nichols Long & Moore Construction Corp.(Hohl’s sister company).
- Coordinated bidding process and supported (28) Project Managers/Estimators.
- Administered New York State’s CCA-2 in VendRep System and Federal GSA (FBO) and SAM websites.
- Maintained and updated all contractor compliance websites (ISNetworld, Browz, and Avetta).
- Managed customer’s Supplier Relationship Management (SRM).
- Completed pre-qualification documents for potential clients and updated re-qualifications.
- Identified potential marketing opportunities and upcoming long term job opportunities and assisted in marketing.
- Procured and reviewed bid documents and plans and distributed to Project Managers.
- Entered all bid opportunities in Viewpoint, issued job numbers, entered estimates and converted to projects when job was awarded.
- Provided document management; solicited necessary subcontractors and suppliers including MWBE and SDVOB.
- Reviewed bid document and determine bonding requirements, job completion date, liquidated damages, retention, warranty/guarantee and MWBE and SDVOB requirements.
- Advertised and solicited subcontractors and suppliers for good faith effort in reaching MWBE goals.
- Submitted to Bonding Company and Insurance Company for bid bonds and necessary insurance.
- Monitored, updated and maintained pre-bid document management system.
- Completed all bid paperwork and submittals to Government agencies and private owners for public bids.
- Prepared letter proposal for Field Services Group including lump sum and time and material proposals.
- Updated and maintained CRM.
- Wrote RFI’s and submitted to client / architect / engineer, completed change order requests and processed.
- Lead member of Employee Relations Committee which planned special company events.
- Company liaison and coordinator for Roswell Park Cancer Institute’s Annual Bouquet Sale.
- Notary Public State of New York
Assistant Project Manager / Business Development
K.T. Construction Services, Inc.
Tonawanda, USA
01.2012 - 12.2014
- Assisted Project Managers with bidding, project Management and day to day tasks including doing weekly project reports, profit/loss, and budgetary reports.
- Monitored Man Day / Man Hour reports.
- Responsible for processing of the weekly payroll for Non-Union and Union affiliated company including certified payroll.
- Completed monthly Union reports and payments for Union affiliated company (Carpenters Union, Plasterers Union, Painters Union and Laborers Union).
- Completed weekly New York State and Federal payroll tax payment and 401k payment.
- Proficient in Computer Ease software.
- Reviewed and monitored NYS Unemployment and worked with NYS Labor Department for new hires.
- Responsible for the date-to-day banking for the Company and Associated Companies.
- Responsible for Accounts Payable and Accounts Receivable Reviewed and monitored purchasing and worked closely with suppliers to develop new accounts and reconcile existing vendor accounts.
- Researched potential clients and marketed K.T. Construction’s services to those clients.
- Created new company website including layout and content.
- Developed and implemented new Safety Program, in accordance with NYSDOL CR-59 Safety and Loss Prevention program criteria including new policies and procedures and new Company Safety Manual.
- Notary Public State of New York
Bid Administrator
TDS Construction Inc.
Bradenton, USA
01.2009 - 12.2011
- Coordinate the bidding process for the Project Management team of National General Contractor specializing in Retail projects.
- Bid process included preparing Landlord sheet, reviewing plans and preparing circle sheet of necessary trades, posting to web and sending out bid packages to procure bids, and using other resources to find additional bidders.
- Put together the necessary information including Invitation to Bid, necessary required subcontractor required by mall and subcontractor bids received by CSI division to prepare bid to Owner.
- Research and obtain building permits, business privilege license, contractor and subcontractor licensing information and any other necessary information to obtain Building Permits.
- Prepare subcontract and subcontractor paperwork once contract was awarded.
- National General Contractor specializing in Retail projects.
Assistant to President/ Estimating Coordinator
CORE Construction
Sarasota, USA
01.2007 - 12.2009
- Assist President of CORE Construction with his duties as President of Florida Contractor’s / Builders Association, execute the necessary activities to meet the goals and the objectives of the President.
- Prepare monthly executive summary/ status report for each project under construction.
- Office Administrator-took care of building maintenance contracts and purchasing.
- Acted as liaison between President and the staff of Florida offices located in Naples, Orlando and Sarasota.
- Prepared owner’s contracts, coordinated the bidding process, prepares RFQ’s, RFP’s and other bid documents.
- Assisted the President in marketing the company’s services to existing and potential clients.
- Notary Public State of Florida
Education
New York State Licensed Real Estate Agent -
Board of Realtors
01.1997
Bachelor’s Degree - Fashion Merchandising
Bauder College
01.1987
Consumer Studies/Liberal Arts - Buffalo, New York
Buffalo State College
Buffalo, New York01.1985
Skills
- Customer service and support
- Appointment management
- Effective communication
- Multi-line phone operation
- Office administration
- Attention to detail
- ComputerEase software
- Account reconciliation
- Customer relationship management
- Invoice processing
- Bid coordination
- Project management
- Verbal communication
- Conflict resolution
- Adaptability to change
- Problem solving
- Team collaboration
- Event planning
- Performance tracking
- CRM software proficiency
- Patience and resilience
- Negotiation techniques
- Goal-oriented mindset
- Industry awareness
- Strategic planning
- Point of sale operation
- Account management
- Appointment coordination
Certification
- Notary Public, New York
- Notary Public, Florida
Timeline
Customer Development Representative
Northtown Automotive Companies
03.2025 - 09.2025
Medical Receptionist
Highgate Medical Group
03.2023 - Current
Bid Coordinator
Hohl Industrial Services Inc.
04.2014 - 12.2019
Assistant Project Manager / Business Development
K.T. Construction Services, Inc.
01.2012 - 12.2014
Bid Administrator
TDS Construction Inc.
01.2009 - 12.2011
Assistant to President/ Estimating Coordinator
CORE Construction
01.2007 - 12.2009
Project Accountant
Watts Architects & Engineers
2022 - 2023
Construction Support Specialist
Allied Mechanical
2021 - 2022
Estimating / Accounting Assistant
Scott Lawn Yard, Inc.
2020 - 12.2021
New York State Licensed Real Estate Agent -
Board of Realtors
Bachelor’s Degree - Fashion Merchandising
Bauder College
Consumer Studies/Liberal Arts - Buffalo, New York
Buffalo State College