Jill McIntosh
Orlando,FL
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.
Overview
9
9
years of professional experience
Work History
Passenger Service Agent
Triangle
Orlando, FL
05.2024 - Current
- Greeted passengers and assisted with their inquiries.
- Checked in passengers, assigned seats, and issued boarding passes.
- Verified identification of passengers for security purposes.
- Weighed luggage and collected fees for excess baggage.
- Answered customer questions regarding flight information, airport amenities, and travel regulations.
- Processed ticket refunds for cancelled or delayed flights.
Wheelchair Agent
Bags Inc.
Orlando, FL
08.2023 - 05.2024
- Provided customer service assistance when requested.
- "Proficient in providing attentive and courteous assistance to passengers with disabilities, including those requiring wheelchair support, at airport terminals."
- "Skilled in maneuvering wheelchairs through crowded airport environments while ensuring passenger comfort and safety."
- "Demonstrated ability to communicate effectively with passengers with diverse needs and backgrounds, ensuring a positive travel experience."
Call Center Representative
Hospital San Jose
San Jose, Costa Rica
06.2015 - 11.2021
- Managed a high volume of incoming calls from patients, scheduling appointments for various medical services.
- Coordinated with physicians and medical staff to ensure availability and proper scheduling of appointments.
- Educated patients on appointment procedures, including necessary documentation and preparation instructions.
- Resolved scheduling conflicts and accommodated urgent appointment requests according to established protocols.
- Maintained accurate patient records and updated demographic information in the hospital database.
Education
GED -
Liceo Leon Cortes Castro
Costa Rica12-2005
Skills
- Customer Service Management
- Strong Organization
- Investigating problems
- Data Entry
- Issue Resolution
- Problem-Solving
- Microsoft Office
- Analytical Thinking
- Customer Service
- Written Communication
- Time Management
- Relationship Building
- Team Collaboration
- Decision-Making
- Teamwork
- Attention to Detail
- Active Listening
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Passenger Service Agent
Triangle
05.2024 - Current
Wheelchair Agent
Bags Inc.
08.2023 - 05.2024
Call Center Representative
Hospital San Jose
06.2015 - 11.2021
GED -
Liceo Leon Cortes Castro
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