Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Small Business Co-Owner
PUSH Fitness
06.2015 - Current
Developed comprehensive marketing strategies to increase brand awareness and grow the customer base.
Oversaw daily business operations and financial decisions to drive profitability and growth.
Developed long-term relationships with key clients, vendors and service providers.
Resolved customer service issues with timely and professional resolutions.
Built loyal account base and long-term business relationships with accounts.
Created systems and procedures to streamline business processes and optimize resources.
Interacted well with customers to build connections and nurture relationships.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Doula Trainer
ProDoula
01.2021 - Current
Learned and implemented teaching curriculum that addresses all adult learning styles.
Worked cooperatively with other trainers and administrators to help students reach learning objectives.
Supported student physical, mental, and social development using different activities.
Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
Advised and counseled students to help them develop skills and knowledge required to succeed.
Registered student attendance on database to enable tracking history and maintain accurate records.
Helped students explore concepts with engaging, learning-focused activities.
Shifted between formal and informal methods of teaching to keep students engaged.
Participated in staff meetings to provide input to colleagues about student achievement and improvement.
Small Business Co-Owner
Portland Family Doulas
02.2023 - Current
Hired and supervised training of 7 employees
Forecasted and managed budgets to boost cost-effectiveness and profitability.
Developed comprehensive marketing strategies to increase brand awareness and grow the customer base.
Hired, trained and managed staff to cultivate productive and efficient workforce.
Oversaw daily business operations and financial decisions to drive profitability and growth.
Developed long-term relationships with key clients, vendors and service providers.
Created systems and procedures to streamline business processes and optimize resources.
Managed purchasing, sales, marketing and customer account operations efficiently.
Interacted well with customers to build connections and nurture relationships.
Assisted in recruiting, hiring and training of team members.
Birth and Postpartum Doula
Pacific Northwest Doulas
08.2018 - 02.2023
Answered client inquiries and provided information about Doula services.
Supported clients and family members, actively listening to concerns and offering compassionate care.
Completed necessary reports and documentation on time and to specifications.
Coordinated with healthcare professionals to provide patients with comprehensive care.
Monitored patient progress and reported changes to healthcare professionals.
Provided family members with general pregnancy education and tips for client care.
Provided physical, educational and emotional support to clients and their families.
Maintained a shared on call calendar with multiple Doula partners.
Scheduled clients for appointments and maintained master calendar.
Educated clients on breastfeeding and provided lactation support.
Assisted with postpartum care and provided guidance on postpartum recovery.
Taught childbirth preparation classes to expectant parents.
Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Managed time efficiently in order to complete all tasks within deadlines.
Demonstrated respect, friendliness and willingness to help wherever needed.
Excellent communication skills, both verbal and written.
Passionate about learning and committed to continual improvement.
Organized and detail-oriented with a strong work ethic.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Cultivated interpersonal skills by building positive relationships with others.
Alcohol & Drug Counselor
Pacific Ridge
01.2008 - 01.2012
Kept accurate and detailed records to track and document client progress.
Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
Monitored client progress to make necessary adjustments for client success.
Provided counseling and support to clients with drug and alcohol abuse issues.
Coordinated care with other professionals to provide clients with comprehensive support.
Provided crisis intervention to address clients' immediate needs and prevent harmful behaviors.
Led supportive group discussions and education sessions with alcohol and drug users and families.
Supported aftercare planning for continued recovery after treatment.
Used knowledge of different treatment modalities to provide clients with individualized options for successful outcomes.
Taught substance abuse classes to help clients understand consequences of drug and alcohol use.
Developed individual treatment goals based on history and diagnosis.
Facilitated group and individual therapy in outpatient setting.
Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
Coordinated referrals for addiction services based on individual client needs and preferences.
Displayed sensitivity to cultural and linguistic needs of clients and families served.
Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Worked effectively in fast-paced environments.
Managed time efficiently in order to complete all tasks within deadlines.
Demonstrated respect, friendliness and willingness to help wherever needed.
Excellent communication skills, both verbal and written.
Proved successful working within tight deadlines and a fast-paced environment.
Organized and detail-oriented with a strong work ethic.
Adaptable and proficient in learning new concepts quickly and efficiently.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Paid attention to detail while completing assignments.
Worked flexible hours across night, weekend and holiday shifts.
Developed and maintained courteous and effective working relationships.
Identified issues, analyzed information and provided solutions to problems.
Sales Associate
Fred Meyer
08.2000 - 02.2008
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Helped customers locate products and checked store system for merchandise at other sites.
Prepared merchandise for sales floor by pricing or tagging.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Managed returns, exchanges and refunds in accordance with store policy.
Answered customer questions about sizing, accessories, and merchandise care.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Provided positive first impressions to welcome existing, new, and potential customers.
Engaged with customers to build rapport and loyalty.
Solved customer challenges by offering relevant products and services.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Engaged in friendly conversation with customer to better uncover individual needs.
Listened to customer needs and desires to identify and recommend optimal products.
Managed efficient cash register operations.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Bachelor of Arts - Music Ministry
Puget Sound Christian College
Everett, WA
06.2004
High School Diploma -
Cascade Union High School
Turner
06.1999
Skills
Staffing
Recruiting and Training
Policy and Procedure Implementation
Business Growth
Personnel Management
Budget Development
Marketing
Business Launch
Strategic Planning
Small Business Operations
Timeline
Small Business Co-Owner
Portland Family Doulas
02.2023 - Current
Doula Trainer
ProDoula
01.2021 - Current
Birth and Postpartum Doula
Pacific Northwest Doulas
08.2018 - 02.2023
Small Business Co-Owner
PUSH Fitness
06.2015 - Current
Alcohol & Drug Counselor
Pacific Ridge
01.2008 - 01.2012
Sales Associate
Fred Meyer
08.2000 - 02.2008
Bachelor of Arts - Music Ministry
Puget Sound Christian College
High School Diploma -
Cascade Union High School
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