Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jill McLean

Salem,OR

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

23
23
years of professional experience

Work History

Small Business Co-Owner

PUSH Fitness
06.2015 - Current
  • Developed comprehensive marketing strategies to increase brand awareness and grow the customer base.
  • Oversaw daily business operations and financial decisions to drive profitability and growth.
  • Developed long-term relationships with key clients, vendors and service providers.
  • Resolved customer service issues with timely and professional resolutions.
  • Built loyal account base and long-term business relationships with accounts.
  • Created systems and procedures to streamline business processes and optimize resources.
  • Interacted well with customers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Doula Trainer

ProDoula
01.2021 - Current
  • Learned and implemented teaching curriculum that addresses all adult learning styles.
  • Worked cooperatively with other trainers and administrators to help students reach learning objectives.
  • Supported student physical, mental, and social development using different activities.
  • Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
  • Advised and counseled students to help them develop skills and knowledge required to succeed.
  • Registered student attendance on database to enable tracking history and maintain accurate records.
  • Helped students explore concepts with engaging, learning-focused activities.
  • Shifted between formal and informal methods of teaching to keep students engaged.
  • Participated in staff meetings to provide input to colleagues about student achievement and improvement.

Small Business Co-Owner

Portland Family Doulas
02.2023 - Current
  • Hired and supervised training of 7 employees
  • Forecasted and managed budgets to boost cost-effectiveness and profitability.
  • Developed comprehensive marketing strategies to increase brand awareness and grow the customer base.
  • Hired, trained and managed staff to cultivate productive and efficient workforce.
  • Oversaw daily business operations and financial decisions to drive profitability and growth.
  • Developed long-term relationships with key clients, vendors and service providers.
  • Created systems and procedures to streamline business processes and optimize resources.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.

Birth and Postpartum Doula

Pacific Northwest Doulas
08.2018 - 02.2023
  • Answered client inquiries and provided information about Doula services.
  • Supported clients and family members, actively listening to concerns and offering compassionate care.
  • Completed necessary reports and documentation on time and to specifications.
  • Coordinated with healthcare professionals to provide patients with comprehensive care.
  • Monitored patient progress and reported changes to healthcare professionals.
  • Provided family members with general pregnancy education and tips for client care.
  • Provided physical, educational and emotional support to clients and their families.
  • Maintained a shared on call calendar with multiple Doula partners.
  • Scheduled clients for appointments and maintained master calendar.
  • Educated clients on breastfeeding and provided lactation support.
  • Assisted with postpartum care and provided guidance on postpartum recovery.
  • Taught childbirth preparation classes to expectant parents.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Cultivated interpersonal skills by building positive relationships with others.

Alcohol & Drug Counselor

Pacific Ridge
01.2008 - 01.2012
  • Kept accurate and detailed records to track and document client progress.
  • Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
  • Monitored client progress to make necessary adjustments for client success.
  • Provided counseling and support to clients with drug and alcohol abuse issues.
  • Coordinated care with other professionals to provide clients with comprehensive support.
  • Provided crisis intervention to address clients' immediate needs and prevent harmful behaviors.
  • Led supportive group discussions and education sessions with alcohol and drug users and families.
  • Supported aftercare planning for continued recovery after treatment.
  • Used knowledge of different treatment modalities to provide clients with individualized options for successful outcomes.
  • Taught substance abuse classes to help clients understand consequences of drug and alcohol use.
  • Developed individual treatment goals based on history and diagnosis.
  • Facilitated group and individual therapy in outpatient setting.
  • Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
  • Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
  • Coordinated referrals for addiction services based on individual client needs and preferences.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.

Sales Associate

Fred Meyer
08.2000 - 02.2008
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

Bachelor of Arts - Music Ministry

Puget Sound Christian College
Everett, WA
06.2004

High School Diploma -

Cascade Union High School
Turner
06.1999

Skills

  • Staffing
  • Recruiting and Training
  • Policy and Procedure Implementation
  • Business Growth
  • Personnel Management
  • Budget Development
  • Marketing
  • Business Launch
  • Strategic Planning
  • Small Business Operations

Timeline

Small Business Co-Owner

Portland Family Doulas
02.2023 - Current

Doula Trainer

ProDoula
01.2021 - Current

Birth and Postpartum Doula

Pacific Northwest Doulas
08.2018 - 02.2023

Small Business Co-Owner

PUSH Fitness
06.2015 - Current

Alcohol & Drug Counselor

Pacific Ridge
01.2008 - 01.2012

Sales Associate

Fred Meyer
08.2000 - 02.2008

Bachelor of Arts - Music Ministry

Puget Sound Christian College

High School Diploma -

Cascade Union High School
Jill McLean