Jill Merkle
San Antonio,FL
Summary
Organized, dependable, and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Supervisor
Starbucks
Wesley Chapel, FL And Spanish Fort, AL
01.2017 - Current
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and making customer connections.
- Handled customer complaints and resolved issues
- Monitored workflow to improve employee time management and increase productivity.
- Trained 20+ baristas
Homeschool Educator
Self
Spanish Fort, AL
05.2010 - 05.2020
- Adapted teaching methods and lesson plans to changing needs.
- Developed and taught music and art appreciation curriculum for home school co-op
- In standardized testing, my children scored several grade levels higher than their peers.
- Organized hands-on activities to supplement textbook instruction to engage and motivate my children.
Project Manager
Do It Best Corp.
Fort Wayne, IN
01.2000 - 03.2004
- Achieved project deadlines by coordinating with contractors to manage performance.
- Developed and implemented strategic project plans to meet business objectives.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Education
Bachelor of Science - Economics / Computer Science
Illinois State University
Normal, ILSkills
- Financial Coach Master Training Certification
- Employee Coaching and Mentoring
- Plan Projects
- Morale Improvements
- Operational Efficiency
Timeline
Supervisor
Starbucks
01.2017 - Current
Homeschool Educator
Self
05.2010 - 05.2020
Project Manager
Do It Best Corp.
01.2000 - 03.2004
Bachelor of Science - Economics / Computer Science
Illinois State University