Jill Merkle
San Antonio,FL
Summary
Organized, dependable, and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Supervisor
Starbucks
01.2017 - Current
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and making customer connections.
- Handled customer complaints and resolved issues
- Monitored workflow to improve employee time management and increase productivity.
- Trained 20+ baristas
Homeschool Educator
Self
05.2010 - 05.2020
- Adapted teaching methods and lesson plans to changing needs.
- Developed and taught music and art appreciation curriculum for home school co-op
- In standardized testing, my children scored several grade levels higher than their peers.
- Organized hands-on activities to supplement textbook instruction to engage and motivate my children.
Project Manager
Do It Best Corp.
01.2000 - 03.2004
- Achieved project deadlines by coordinating with contractors to manage performance.
- Developed and implemented strategic project plans to meet business objectives.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Education
Bachelor of Science - Economics / Computer Science
Illinois State University
Normal, ILSkills
- Financial Coach Master Training Certification
- Employee Coaching and Mentoring
- Plan Projects
- Morale Improvements
- Operational Efficiency
Timeline
Supervisor
Starbucks
01.2017 - Current
Homeschool Educator
Self
05.2010 - 05.2020
Project Manager
Do It Best Corp.
01.2000 - 03.2004
Bachelor of Science - Economics / Computer Science
Illinois State University