Jill Mesmer
Budd Lake,NJ
Summary
A solutions-focused professional with broad experience in the Retail industry specializing in the management of Logistics, Operations, and Loss Prevention. Outstanding strategist recognized for the ability to think critically and make decisions suitable for the business and team. Strong track record of reducing shortage and improving operations within a company, district and individual stores
Overview
25
25
years of professional experience
1
1
Certification
Work History
General Manager
Dogtopia
09.2022 - 01.2024
- Developed and implemented strategies to increase sales and profitability.
- Utilized customer feedback and improved NPS score by 30%
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized team performance by coaching and mentoring personnel on management principles, industry practices, and company process.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
District Manager
CubeSmart
10.2015 - 09.2022
- Supervised 20 locations to enforce high-quality standards of operation
- Hired, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Modeled best practices for sales and customer service.
- Coordinated with other district managers to actualize performance improvement strategies.
- Weekly analysis of inventory to make pricing recommendations for market.
- Conducted quarterly operational audits to ensure each property was in compliance with state and local regulations.
- Facilitated constructive collaboration calls weekly with management team
- Introduced Individual Development Plans within district to encourage personal growth.
Executive Team Leader, Logistics Operations
Target
09.2005 - 02.2015
- Selected to be the logistic trainer for new in role executives and supervisors within the district
- Developed a consistent safety culture that helped achieve more than 400 days without an incident
- Identified poor performers and hired and promoted more qualified candidates that led to a six point increase of operational results which raised the standard of the store from below par to exceeding goal
- Initially hired as an Executive Team Leader of Assets Protection and was promoted to Executive Team Leader of Operations before becoming an Executive Team Leader of Logistics
- Fostered an open door culture with the team and acted as a liaison between overnight and dayside team which lead to an 81% engagement on the Best Team Survey, that also bridged the gap between the overnight and dayside team members
Corporate Loss Prevention Manager
Community Distributors
05.1999 - 09.2005
- Implemented an audit program that recovered over $1MM within the first year
- Introduced a new outlook towards Loss Prevention with new ideas of how to minimize risk and reduce shortage
- Successfully directed bi-annual inventories and reconciliation for all stores
- Drafted and implemented new company policies on receiving and point of sale procedures
Urgent Care Site Manager
Confidential
01.2024 - Current
- Conducted regular touch bases with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Reduced lab errors by conducting regular audits and enforcing strict adherence to standard operating procedures.
- Developed strong relationships with patients through consistent communication and prompt resolution of concerns or issues.
- Interviewed, hired, and onboarded new patient service representatives and medical scribes.
- Maintain inventory of medical supplies through weekly cycle counts
Education
Associate Of Arts And Sciences - Business Management
Valley College
Van Nuys, CA12.1987
Skills
- Customer Retention
- Loss Prevention
- Expense Control
- Business Development
- P&L Management
- Staff Training/Development
- Leadership and Team Building
- Verbal and Written Communication
Certification
- Certified Communications and Customer Service Specialist - New Jersey Institute of Technology
- Certified Statement Analyst - R.J McDowell Associates
- Certified Interview and Interrogation Specialist- Wicklander & Zulawski
Timeline
Urgent Care Site Manager
Confidential
01.2024 - Current
General Manager
Dogtopia
09.2022 - 01.2024
District Manager
CubeSmart
10.2015 - 09.2022
Executive Team Leader, Logistics Operations
Target
09.2005 - 02.2015
Corporate Loss Prevention Manager
Community Distributors
05.1999 - 09.2005
- Certified Communications and Customer Service Specialist - New Jersey Institute of Technology
- Certified Statement Analyst - R.J McDowell Associates
- Certified Interview and Interrogation Specialist- Wicklander & Zulawski
Associate Of Arts And Sciences - Business Management
Valley College
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