Jill Miller
Norwalk,OH
Summary
Adept Manufacturing Production Associate with a proven track record at Norwalk Custom Order Furniture, ensuring products meet stringent quality standards. Excelled in machine operation and team collaboration, significantly contributing to meeting production goals. Skilled in Six Sigma methodologies and hand tool expertise, consistently achieving and surpassing daily quotas through efficient practices and keen attention to detail.
Overview
30
30
years of professional experience
Work History
Manufacturing Production Associate
Norwalk Custom Order Furniture
02.1995 - Current
- Inspected final products to assess compliance with quality standards and established tolerances.
- Made sure that products were produced on time and are of good quality.
- Weighed and measured items to prevent waste and meet quality standards.
- Documented production information via daily system logs and discussed issues with management.
- Assembled products according to changing daily work orders and specific customer needs.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Organized work to meet demanding production goals.
- Utilized hand tools and machinery to safely complete assembly processes.
- Assembled products to meet production requirements and daily established quotas.
- Collaborated with team members to meet production deadlines.
- Observed production deadlines with timely delivery of production goals and objectives.
- Loaded and unloaded materials from conveyor belts to support continuous production.
Sales Associate
Dicks Sporting Goods
03.2005 - 08.2009
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Developed strong rapport with customers and created positive impression of business.
- Recommended complementary purchases to customers, increasing revenue.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Monitored customers for signs of security concerns and escalated issues to management.
- Prioritized helping customers over completing other routine tasks in store.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Used in-store system to locate inventory and place special orders for customers.
Waitress
Kalahari Resorts Sandusky
08.2003 - 08.2007
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
Diploma -
New London High School
New London, OH06.1994
Skills
- Machine Operation
- Hazardous Materials Handling
- Six Sigma Methodologies
- Hand tool expertise
- Packaging and Labeling
- OSHA Regulations
- Computer-Aided Manufacturing
- CNC Machining
- Lockout and tagout procedures
- ISO Standards
Timeline
Sales Associate
Dicks Sporting Goods
03.2005 - 08.2009
Waitress
Kalahari Resorts Sandusky
08.2003 - 08.2007
Manufacturing Production Associate
Norwalk Custom Order Furniture
02.1995 - Current
Diploma -
New London High School
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