Jill Miller
Jupiter,FL
Summary
Dynamic Sales Associate with a proven track record at Ace Hardware, excelling in upselling and delivering exceptional customer service. Skilled in merchandise display and leveraging persuasion techniques to exceed sales goals. Demonstrates strong problem-solving abilities and builds rapport effortlessly, significantly enhancing customer engagement and sales performance.
Overview
5
5
years of professional experience
Work History
Sales Associate
Ace Hardware
Highland Park, IL
04.2020 - 10.2024
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained up-to-date knowledge of store merchandise and policies.
- Demonstrated product features and benefits for customers' needs.
- Upsold additional items based on customer interests and needs.
- Handled customer complaints in a professional manner.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Greeted customers and provided exceptional customer service.
- Organized stockroom shelves according to size, color or style.
- Developed promotional strategies to increase sales volume.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
Education
Certificate - Coaching and Consulting
Coaching And Skills Training Institute
Scottsdale, AZ01-2008
Some College (No Degree) - Family Psychology
Wheaton College
Wheaton, IL01-2001
Associate of Arts -
Milwaukee Area Technical College
Milwaukee, WI05-1999
Skills
- Upselling
- Problem-solving skills
- Exceeds sales goals
- Sales expertise
- Merchandise display
- Building rapport
- Persuasion techniques
- Exceptional customer service
Affiliations
- I have a passion for both outdoor adventures and creative pursuits. I enjoy hiking and beachcombing, which fuel my appreciation for nature and discovery. Reading keeps me engaged and continuously learning, while cooking allows me to express creativity and bring people together. I also have a knack for organization, finding satisfaction in crating efficient and structured spaces both at work and in daily life.
volunteer Experience
Life coach on the Holland America Cruise providing guidance and support to individual working on cruise ship. Economics Instructor for United Way of America at Boys Tech. Fundraising Volunteer for University of Southern California (USC) for the Arts.
Timeline
Sales Associate
Ace Hardware
04.2020 - 10.2024
Certificate - Coaching and Consulting
Coaching And Skills Training Institute
Some College (No Degree) - Family Psychology
Wheaton College
Associate of Arts -
Milwaukee Area Technical College
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