Jill Moretz

• Trained and mentored many new personnel hired to fulfill various roles.
• Verified proper tracking in newly created databases of all students and instructors leaves, attendance, scores and overall performance.
• Collected data on program effectiveness to develop modifications and improvements to curricula.
• Designed and facilitated training courses, aligning new learning development and solutions to organization's strategic goals, mission and vision.
• Delivered group and individual training covering menu knowledge, POS knowledge and customer service situation areas.
• Assessed additional needs based on training progress and collaborated with management to meet all requirements.
• Positioned myself to be ready and willing to step in and help out when busy.

• Used ClearCare software to keep track of real time staffing issues.
• Used software program to create schedules for care givers according to appropriate needs.
• Communicated with clients as to their needs and if staffing was adequate.
• Provided general program information and assistance, including staff capacity and effectiveness.
• Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
• Resolved emergency/ call out issues quickly by using clear care software information given and talking to clients, effectively reducing customer complaints.
• Answered, responded to and transferred daily phone calls on multi-line phone system.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Provided clerical support to company employees by copying, faxing and filing documents.
• Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
• Used Clear Care and Outlook to prepare various correspondence, reports and other written material.
• Assisted coworkers and staff members with special tasks on daily basis.

MY EMPLOYMENT WITH RIGHT AT HOME LASTED ONLY A MONTH DUE TO A PERSONAL ISSUE, NOT RIGHT AT HOME. SINCE THEN, THE PERSONAL ISSUE HAS BEEN RESOLVED. THEY WERE AGREAT COMPANY TO WORK FOR.

• Planned and conducted once a month staff training meetings with emphasis on new menu items and salesmanship areas.
• Gathered data about course success and participant experiences to help with future course planning.
• Assessed skill gaps for employees in service department and developed training courses to meet identified needs.
• Planned and deployed training programs for connecting with guests and correct table mannerisms.
• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
• Liaised between trainers and course participants.
• Compiled training handbook and related course materials.
• Identified workers with specific skill sets to recommend for promotions or raises.
• Developed curricula, instructions, documentation and written tests for menu memorization training courses.
• Trained and mentored many new personnel hired to fulfill various roles.
• Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals, resulting in excellence in audit scores.
• Created and oversaw customer service training programs for FOH operations.