Jill Mortenson

• Taught Medical Laboratory Technician courses, providing instruction to students in both lecture and laboratory settings.
• Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
• Evaluated and revised lesson plans and course content to achieve student-centered learning.
• Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
• Mentored students on academic and career aspirations, providing guidance that led to significant improvements in their academic performance and career choices.
• Improved overall course quality through the implementation of regular evaluations, incorporating student feedback into future improvements.

• Maintained multiple departmental budgets while striving to increase revenue and continue to be fiscally responsible.
• Enhanced pathology department efficiency by streamlining specimen processing and reporting procedures.
• Quality assurance monitoring and evaluation of entire testing processes including pre-analytical, analytical and post-analytical processes.
• Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
• Charge-master maintenance and review of departmental charges to ensure accuracy of CPT codes, revenue codes and pricing.
• Daily review of all medical equipment maintenance logs and follow-up on any preventive maintenance concerns.
• Responsible for selection of medical equipment, addition of new testing and staff education of such equipment and testing.
• Member and leader of Infection Control committee
• Member of Electronic medical records committee.
• Responsible for policy development and on-going policy and procedure review.
• Responsible for supply management ensuring all GPO contracts are utilized for best supply pricing and ensuring supply stocking levels are adequate.
• Responsible for orientation, development, discipline, counseling and evaluation of personnel.
• Member of Executive Senior Leadership Committee
• Member of Medical Staff committee
• Member of Quality Council
• Member of Emergency Preparedness Committee
• Member of Safety Committee
• Member of Professional Peer Review Committee
• Member and leader of Senior Executive Recruitment Committee
• Provide and maintain excellent communication between medical providers and departments to ensure flow of information is accurate to establish continuity of care for patients.
• Mentor and train medical students interested in various healthcare careers and have served on Advisory boards of several area colleges.
• Manage overall operations of Radiology Department including staff training in ultrasound, diagnostic imaging, CT, Bone Densitometry, MRI and mammography. .
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
• Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
• Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
• Identified new areas of scientific research and provided internal training.
• Facilitated regular leadership meetings to discuss progress on strategic goals, identify opportunities for improvement, and address challenges proactively.
• Influenced company culture by promoting core values like integrity, accountability, innovation, teamwork, and excellence throughout daily operations.
• Supervised and managed daily activities of clinical team consisting of physicians, nurses, and support staff.

Responsible for overall operations of the laboratory department including staffing, regulation compliance, supply management, analyzer training, implementation and continuous process improvement.