JILL MOSCHINI
Worcester,MA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
16
16
years of professional experience
Work History
Sales/Operations Manager
Orangetheory Fitness
10.2017 - 07.2024
- Analyzed sales metrics to identify trends, opportunities, and areas for improvement in the overall operations strategy.
- Championed continuous improvement by conducting regular reviews of internal processes to drive efficiency gains.
- Motivated team members by offering constructive feedback during regular one-on-one sessions that foster personal growth.
- Enhanced customer experience by addressing service issues promptly and professionally, resolving concerns efficiently.
- Managed a team of sales professionals, ensuring consistent performance and achievement of targets.
- Developed strong relationships with key clients, leading to increased customer satisfaction and retention rates.
- Assisted in the development and execution of successful marketing campaigns, increasing brand awareness and generating leads.
- Provided comprehensive training programs for new hires, ensuring rapid onboarding and skill development.
Office clerk/Bookkeeper/Store Manager
Royal Crest Farm, LLC
10.2009 - 07.2017
- Calculated,prepared, and issued bills, invoices, account statements, and other financial statements according to established procedures
- Prepared and processed payroll information
- Reconciled records of bank transactions
- Performed general office duties such as filing, answering telephones, and handling routine correspondence
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
Office clerk/Logistics
GTC Bio therapeutics
04.2008 - 01.2009
- Maintaining inventory of medical and office supplies
- Scheduling of delivery and pick-ups of highly sensitive materials
- Maintained schedules, orders and other data records.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
Education
Psychology
Worcester State University
Skills
- Proficient in QuickBooks and Microsoft office Efficient in Microsoft Excel Web and tech savvy
- Staff Training
- Sales technology
- Sales process optimization
- Sales Training
- Sales Leadership
- Staff Training and Development
- Operating Procedures and Policies
- Sales Quota Management
- Operations Management
- Sales Targeting
- Relationship Building
- Sales processes
- Systems and software expertise
- Customer Complaint Resolution
- New Hire Onboarding
- Marketing Strategy Development
- Networking Events
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Multitasking
- Excellent Communication
- Data Analytics
- Direct Sales
- Account Servicing
- Promotional sales events
- Brand-building strategies
- Organizational Skills
- Team Collaboration
- Adaptability and Flexibility
- Goal Setting and Achievement
- Team building
Timeline
Sales/Operations Manager
Orangetheory Fitness
10.2017 - 07.2024
Office clerk/Bookkeeper/Store Manager
Royal Crest Farm, LLC
10.2009 - 07.2017
Office clerk/Logistics
GTC Bio therapeutics
04.2008 - 01.2009
Psychology
Worcester State University