Jill Noegel
Cedar Grove,WI
Summary
Proven expertise in HIPAA compliance and customer service, honed at Advocate Aurora Health Care and Ascension Healthcare. Excelled in insurance verification and patient registration, enhancing patient satisfaction through empathetic communication and efficient problem-solving. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
Work History
Patient Service Representative II
Advocate Aurora Health Care
01.2015 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Handled customer service inquiries in person, via telephone and through email.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Trained new staff on filing, phone etiquette and other office duties.
Patient Access Representative
Ascension Healthcare
03.2002 - 11.2014
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
Education
Technical Diploma - Medical Coding
Milwaukee Area Technical College
Milwaukee, WI05.2024
Technical Diploma - Medical Assisting
Lakeshore Technical College
Cleveland, WI05.1999
Skills
- Proficiency in ICD-10, CPT, and HCPCS coding
- HIPAA Compliance
- Medical terminology, anatomy and physiology knowledge
- Proficiency with Electronic Health Record (EHR)
- Auditing and quality assurance skills
- Multitasking and Organization
- Interpersonal Skills
Timeline
Patient Service Representative II
Advocate Aurora Health Care
01.2015 - Current
Patient Access Representative
Ascension Healthcare
03.2002 - 11.2014
Technical Diploma - Medical Coding
Milwaukee Area Technical College
Technical Diploma - Medical Assisting
Lakeshore Technical College
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