Jill Ortega
Albuquerque
Summary
Dynamic professional with extensive experience as a Payroll Auditor specialist at CABQ Department of Municipal Development, excelling in payroll compliance and audit procedures. Proven track record in enhancing accuracy and efficiency, while fostering strong team collaboration. Strong focus on achieving results and adapting readily to changing needs. Skilled in analytical problem solving and effective communication, driving continuous improvement, employee satisfaction, and commitment to data integrity. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Highly effective in identifying discrepancies and improving payroll accuracy. Valued team player committed to adaptability with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Department Payroll Auditor/Accounting Assistant
CABQ Department of Municipal Development
02.2015 - Current
- Ensure compliance with federal, state, and local regulations by staying current on payroll tax laws and requirements.
- Conducted internal audits to verify proper documentation for employee overtime hours worked.
- Fostered a culture of continuous improvement within the organization through proactive identification of opportunities for streamlining workflows.
- Implemented best practices for maintaining confidentiality of sensitive employee information throughout the audit process.
- Developed comprehensive training materials to educate staff on effective payroll auditing techniques.
- Enhanced payroll accuracy by conducting thorough audits and identifying discrepancies.
- Established and maintain rapport with cross-functional teams to facilitate smooth communication regarding payroll inquiries or concerns.
- Streamlined payroll processes for increased efficiency and reduced errors.
- Assist employees in resolving payroll-related questions or issues promptly and professionally.
Area Sales Manager
Dillards Department Store
04.2011 - 07.2014
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
- Fostered a positive work environment within the sales team by encouraging open communication, teamwork, and mutual support among team members.
- Provided exceptional customer service to existing clients through regular communication and prompt resolution of issues or concerns raised by them.
- Achieved consistent annual revenue growth by continuously monitoring performance metrics and adjusting strategies accordingly.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Maintained detailed records of all sales activities, allowing for thorough analysis of successes and areas for improvement.
- Enhanced staff training programs, leading to improved product knowledge and higher sales conversion rates.
- Managed a team of sales representatives, providing ongoing coaching and support to ensure consistent performance.
- Maintained accurate inventory and sales records for department.
- Managed team of 24 associates in cosmetics department to achieve and maintain highest standards of customer service.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Education
General Education
Belen High School
Belen, NMVocational Diploma - Cosmetology
Heights Beauty College
Albuquerque, NMAssociate of Applied Science - Accounting And Business
Central New Mexico Community College
Albuquerque, NMSkills
- Payroll compliance and Audit procedures
- Principles and procedure of modern personnel systems
- Principles of supervision, training and performance evaluation
- Principles of supervision, training and performance evaluation
- Reliability and Ethical standards
- Business letter and Report writing
- Multitasking and organization
- Critical thinking and Decision-making
- Analytical problem solving and Issue resolution abilities
- Risk mitigation strategies and assessment
- Verbal and written communication
- Office procedures, methods and equipment including a computer and applicable software programs
Certification
- Certified Trainer for the City of Albuquerque
Timeline
Department Payroll Auditor/Accounting Assistant
CABQ Department of Municipal Development
02.2015 - Current
Area Sales Manager
Dillards Department Store
04.2011 - 07.2014
General Education
Belen High School
Vocational Diploma - Cosmetology
Heights Beauty College
Associate of Applied Science - Accounting And Business
Central New Mexico Community College
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