Jill Paluzzi
Eastvale,CA
Summary
Compassionate, hardworking individual with extensive experience in a variety of healthcare professions. Experienced in fostering positive relationships and communicating clearly and concisely with patients, families, and other healthcare professionals. Highly organized and detail-oriented individual. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Equipped with strong problem-solving abilities, willingness to learn, and team collaborator. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
Work History
Echo Tech
Kaiser Permanente
08.2021 - 06.2025
- Operated echocardiography equipment to perform complete diagnostic echocardiograms, stress echocardiograms, and assisted physicians in transesophageal echocardiograms, capturing high-quality cardiac images.
- Managed worklists, placed orders, and processed images.
- Enhanced patient care by performing high-quality echocardiograms and providing accurate results to physicians.
- Assisted in patient preparation for echocardiogram procedures, ensuring comfort and understanding.
- Documented patient history and symptoms to support accurate diagnostic procedures.
- Stayed current on industry advancements through ongoing education opportunities and professional development workshops.
- Improved patient satisfaction with thorough explanations of procedures, addressing concerns and answering questions.
- Ensured patient confidentiality and privacy by strictly adhering to HIPAA regulations in all aspects of work.
- Followed safety protocols during echocardiograms to ensure patient and staff safety.
- Provided excellent customer service to patients, addressing their needs promptly and professionally throughout their visit.
Echo Tech
Jerry L. Pettis Veterans Hospital
03.2019 - 08.2021
- Operated echocardiography equipment to perform diagnostic echocardiograms and assist physicians in transesophageal echocardiograms to capture high-quality cardiac images.
- Managed worklists and orders, checked in and checked out for outpatient procedures, billed for procedures, processed images, and wrote preliminary echocardiogram reports.
- Enhanced patient care by performing high-quality echocardiograms and providing accurate results to physicians.
- Assisted in training new echo technicians, sharing expertise and fostering a supportive learning environment.
- Documented patient history and symptoms to support accurate diagnostic procedures.
- Participated in training sessions to enhance knowledge of echocardiographic techniques and technology.
- Maintained cleanliness and organization of echocardiography equipment and workspace.
- Maintained a safe working environment by adhering to infection control policies and properly disposing of biohazardous materials.
- Improved patient satisfaction with thorough explanations of procedures, addressing concerns and answering questions.
- Ensured patient confidentiality and privacy by strictly adhering to HIPAA regulations in all aspects of work.
- Provided excellent customer service to patients, addressing their needs promptly and professionally throughout their visit.
- Followed safety protocols during echocardiograms to ensure patient and staff safety.
Echo Tech
Southwest Healthcare System
10.2018 - 08.2020
- Operated echocardiography equipment to perform diagnostic-quality echocardiograms, and assist the physician in performing transesophageal echocardiograms to capture high-quality cardiac images.
- Managed worklists, orders, check-in for outpatient procedures, billing for procedures, processing images, responsible for the preliminary echocardiogram report, and sterilization of the transesophageal probe.
- Reduced errors by meticulously following protocols for patient preparation, exam performance, and data storage.
- Engaged with patients post-procedure to provide care instructions and answer questions.
- Expedited diagnosis process for critical patients through effective communication with emergency department staff.
- Assisted in patient preparation for echocardiogram procedures, ensuring comfort and understanding.
- Documented patient history and symptoms to support accurate diagnostic procedures.
- Maintained cleanliness and organization of echocardiography equipment and workspace.
- Improved patient satisfaction with thorough explanations of procedures, addressing concerns and answering questions.
- Ensured patient confidentiality and privacy by strictly adhering to HIPAA regulations in all aspects of work.
- Followed safety protocols during echocardiograms to ensure patient and staff safety.
- Ensured accuracy in diagnostic reports by carefully reviewing images and measurements for quality assurance purposes.
Surgery Scheduler
CHOC Children's Hospital
10.2012 - 01.2013
- Coordinated surgical schedules to optimize operating room utilization and enhance patient flow.
- Communicated effectively with patients, providers, and medical staff to ensure seamless scheduling processes.
- Managed appointment logistics using electronic health record systems, improving accuracy of patient information.
- Collaborated with surgeons and nursing teams to prioritize urgent cases, ensuring timely surgical interventions.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Verified insurance coverage and obtained pre-authorizations.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced patient satisfaction by providing clear explanations of surgical procedures and addressing concerns promptly.
- Enhanced patient experience by efficiently scheduling and confirming surgical appointments.
- Performed various administrative tasks by filing, copying and faxing documents.
Receptionist II
Kaiser Permanente
08.2008 - 12.2012
- Managed patient scheduling, ensuring efficient use of appointment slots and reduced wait times.
- Facilitated communication between patients and medical staff, enhancing overall patient experience.
- Resolved patient inquiries and concerns promptly, fostering positive relationships within the community.
- Coordinate patient scheduling, check patients in and out, and collect co-payments and bills.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Obtained payments from patients and scanned identification and insurance cards.
- Improved patient follow-up, reducing missed appointments through effective reminder calls.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
Intermediate Clerk
Kaiser Permanente
03.2008 - 08.2008
- Checking patients in for surgery and pre-op appointments.
- Scheduling and canceling appointments.
- Prepare patient packets for preoperative appointments.
- Contacting patients to inform them of their surgery check-in time.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Performed filing, copying, and faxing.
- Processed incoming and outgoing mail and packages according to established procedures.
Education
Diagnostic Cardiac Sonographer Certification - Diagnostic Cardiac Sonography
Loma Linda University School of Allied Health
Loma Linda09-2018
Associate of Arts - General Education And Nursing Pre-requisites
Chaffey College
Rancho Cucamonga, CA05-2009
Skills
- Healthcare software usage
- Electronic medical records
- Scheduling tests and procedures
- Administrative support
- Customer service
- Cash handling
- Relationship building
- Microsoft office
Timeline
Echo Tech
Kaiser Permanente
08.2021 - 06.2025
Echo Tech
Jerry L. Pettis Veterans Hospital
03.2019 - 08.2021
Echo Tech
Southwest Healthcare System
10.2018 - 08.2020
Surgery Scheduler
CHOC Children's Hospital
10.2012 - 01.2013
Receptionist II
Kaiser Permanente
08.2008 - 12.2012
Intermediate Clerk
Kaiser Permanente
03.2008 - 08.2008
Diagnostic Cardiac Sonographer Certification - Diagnostic Cardiac Sonography
Loma Linda University School of Allied Health
Associate of Arts - General Education And Nursing Pre-requisites
Chaffey College