Summary
Overview
Work History
Education
Skills
Certification
Girl Scouts of Greater NY - Girl Scouts of Citrus County
Windermere high school band & Horizon high school Marching band
References
Timeline
Generic

Jill Pampalone

Winter Garden,FL

Summary

With a proven track record at Sonata Windermere, I excel in customer service and event organization, demonstrating strong administrative skills and a knack for problem-solving. My approach integrates critical thinking with outstanding interpersonal abilities, ensuring events and services exceed expectations. My expertise is backed by solid computer proficiency and a commitment to excellence in all tasks.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Lifestyle Assistant

Sonata Windermere
Windermere, FL
08.2023 - Current
  • Provided administrative support to the Lifestyle Director by organizing events, meetings, and appointments.
  • Assisted senior residents with activities of daily living (ADLs), as well as reported the senior residents' physical, medical, and behavioral progress and changes.
  • Assisted in the planning, organizing, and implementing of activities designed to meet the social, spiritual, intellectual, emotional, educational, and physical needs and interests of our residents.
  • Assisted to organize and coordinate special outings and accompanied residents on outings.
  • Worked closely with residents, family members, volunteers, facility staff and community representatives.

Concierge

Sonata Windermere
Windermere , FL
08.2023 - Current
  • Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
  • Entered work orders for housekeeping, pest control and maintenance issues.
  • Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Handled dining reservations for residents.
  • Shared or forwarded messages and information to designated personnel.

Owner/Property Manager

277 Brighten Beach Avenue
Brooklyn, NY
09.2015 - Current
  • Screen all applicants.
  • Handle all Tennant’s needs and concerns
  • Compile all Tenant Leases
  • Collect and manage all rental payments.
  • Handle all work orders and repairs.

Server/Utility Worker

Sonata Windermere
Windermere, Florida
04.2023 - 08.2023
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Took orders from residents accurately and in a timely manner.
  • Checked food before serving it to residents.
  • Ensured that each resident was served courteously, quickly, and efficiently.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.

Education

High School Diploma -

Susan E. Wagner High School
Staten Island, NY
09-1997

Skills

  • Excellent working knowledge of customer service principles and practices
  • Strong administrative background
  • Able to work with vendors and crews on organizing events in a timely manner
  • Exercise all duties and tasks in a cheerful and friendly manner as well as be a team player, together with office staff and residents to achieve all events successfully
  • Solid computer skills (Excel, Publisher, Office Tracker, Web-based programs, etc)
  • Critical thinking, complex problem solving, judgment and decision making
  • Outstanding interpersonal and communication skills, as well as a self-starter and multi-tasker

Certification

  • CPR Certified

Girl Scouts of Greater NY - Girl Scouts of Citrus County

  • I was a volunteer for girl scouts of America for 5 years in which I led 2 different troops of various ages as their troop leader. My duties included organizing and implementing lessons, crafts, entertainment, games, ceremonies, outings, & parties. Obtaining volunteers and vender donations for our troop. Organizing and handling the sales of girl scout cookies. The Knowledge and skills that I learned from this career opportunity has greatly impacted my ability to facilitate them into my position in senior living.

Windermere high school band & Horizon high school Marching band

  • I have been a volunteer for each of my children's marching bands for 7 years. I have worked at concession stands, attended several outings and out of state trips to help with the supervision of the students. Helped to facilitate several charity sales and events to raise money for the band. I have also helped with preparing uniforms, organizing meals, stocking first-aid kits, distributing t-shirts and handling paperwork.

References

References available upon request.

Timeline

Lifestyle Assistant

Sonata Windermere
08.2023 - Current

Concierge

Sonata Windermere
08.2023 - Current

Server/Utility Worker

Sonata Windermere
04.2023 - 08.2023

Owner/Property Manager

277 Brighten Beach Avenue
09.2015 - Current

High School Diploma -

Susan E. Wagner High School
Jill Pampalone