Jill Penton
Gilbert,AZ
Summary
Dedicated nursing student currently working towards ADN-RN in Nursing with the intention of continuing on to get BSN. Solid understanding of role of nurses in interdisciplinary environments. Excellent clinical and people skills. Nearly 12 years of experience in an OBGYN medical environment; from front desk, to office manager, to medical assistant. (Was forced to quit when the company was bought out by a large corporation and my father was one of the Dr's I worked with and they did not allow family members to work together.) Tried a few other things, but have come back to the love of the healthcare industry and working with patients.
Overview
13
13
years of professional experience
1
1
Certification
Work History
IT Director
Millett Law Office
08.2023 - Current
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Oversaw development and implementation of improvements to support and network operations.
- Supported implementation of warehouse management system software applications to enable centralized management of tasks.
- Proven ability to learn quickly and adapt to new situations.
Medical Assistant
Women's Care Arizona
01.2021 - 06.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained and documented patient medical history, vital signs and current complaints at intake for up to 30 patients per day.
- Completed EKGs and other tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Medical Office Administrator & Medical Assistant
Russell A Beck, MD, PC
01.2015 - 06.2022
- Maintained electronic and paper filing systems for easy retrieval of information.
- Reviewed and sent medical records to other physicians upon request.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Oversaw office records and maintained strict document control.
- Trained all new employees on records management system.
- Managed appointments, registrations and patient relations in busy OBGYN office.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Completed bi-weekly payroll for 20 employees.
Medical Front Office Receptionist
Gateway OBGYN
10.2010 - 12.2017
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Answered phone calls and messages for 4-physician OBGYN medical facility, scheduling appointments, and handling patient inquiries.
Education
No Degree - Applied Technology
Brigham Young University - Idaho
Rexburg, ID2022
No Degree - Diagnostic Medical Sonography
Maricopa Community Colleges - Mesa Community College
Mesa, AZ2013
No Degree - Family And Consumer Sciences
Brigham Young University
Provo, UT2006
High School Diploma -
Mountain View High School
Mesa, AZ05.2002
Skills
- Problem-Solving
- First Aid/CPR
- Flexible and Adaptable
- Attention to Detail
- Good Telephone Etiquette
- Dependable and Responsible
- Teamwork and Collaboration
- Self-Motivated
- Software Proficiency
- Multitasking Abilities
- Direct Patient Care
- Customer Service
- Proper Sterilization Techniques
- EMR Systems
- Restocking Lab Supplies
- Sterile Procedures and Techniques
- Charting Expertise
- Patient Management
- Medical Terminology
- Medical Procedures Understanding
- Medications Familiarity
- Dictation and Transcription
- Electronic Medical Record
- OB/GYN Procedures
- Vital Sign Monitoring
- Medical Records Management
- Payment Collection and Processing
- Exam Room Preparation
- Patient Relations
- Medical Software Applications
- Administrative Duties
- Appointment Coordination
- Clinical Medical Assistance
- Computer Proficiency
- Patient Health Information Access
- CPT Coding
- Managing Patient Records
- Call Transfers
- Schedule Management
- Emergency Procedures
- Medical Record Confidentiality
- Electronic Charting
- Patient Demographics
- Clinical and Administrative Support
- Collecting Patient Specimens and Tests
- Administering Medications & Injections
- EHR Software
- CPR Certified
- Preparing Treatment Rooms
- Equipment Troubleshooting and Maintenance
- Answer Telephones
- Patient Database Maintenance
- Insurance Authorizations
- BLS Certified
Certification
- CompTIA Network+
- Certified Medical Transcriptionist, 2013
Timeline
IT Director
Millett Law Office
08.2023 - Current
Medical Assistant
Women's Care Arizona
01.2021 - 06.2022
Medical Office Administrator & Medical Assistant
Russell A Beck, MD, PC
01.2015 - 06.2022
Medical Front Office Receptionist
Gateway OBGYN
10.2010 - 12.2017
No Degree - Applied Technology
Brigham Young University - Idaho
No Degree - Diagnostic Medical Sonography
Maricopa Community Colleges - Mesa Community College
No Degree - Family And Consumer Sciences
Brigham Young University
High School Diploma -
Mountain View High School
- CompTIA Network+
- Certified Medical Transcriptionist, 2013
Similar Profiles
MARK BRYAN VILLAPANDOMARK BRYAN VILLAPANDO
DRIVING STAFF / MESSENGER at A.B.M.P Law Office and Notary Services | ABMP Law OfficeDRIVING STAFF / MESSENGER at A.B.M.P Law Office and Notary Services | ABMP Law Office
Morgan LeeMorgan Lee
Babysitter at Elizabeth And Hansen MillettBabysitter at Elizabeth And Hansen Millett
Lantz RussellLantz Russell
Forwarder Operator at Kyle MillettForwarder Operator at Kyle Millett