Jill Plummer
Angola,NY
Summary
Resourceful Lead Receptionist known for high productivity and efficient task completion. Specialize in customer service, appointment scheduling, and office management. Excel in communication, time management, and problem-solving to enhance office operations and client satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lead Receptionist/Office Manager
Lakeshore Eye Care Pro
Hamburg , NY
09.2023 - 09.2024
- Greeted and welcomed visitors, clients, and customers in a friendly and professional manner.
- Assigned work tasks to subordinate receptionists and monitored their performance.
- Answered incoming telephone calls promptly and directed them to the appropriate personnel or department.
- Scheduled appointments for staff members, clients, and customers using an electronic calendar system.
- Maintained up-to-date records of all visitors entering the building.
- Coordinated with other departments to ensure smooth operations of the reception area.
- Organized events such as conferences, meetings, seminars.
- Handled administrative duties such as filing documents, printing reports, scanning files.
- Created daily shift schedules for subordinate receptionists based on workload demand.
- Compiled weekly activity reports for upper management highlighting any areas needing improvement or attention.
- Developed strong relationships with vendors to ensure timely delivery of goods and services ordered by the company.
- Scheduled appointments and maintained and updated appointment calendars.
Assistant Manager
McDonald's
Irving , NY
08.2022 - 11.2023
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Organized training sessions for new hires to familiarize them with the workplace environment.
Manager/Key Holder
Dollar General Store
Silver Creek , NY
03.2022 - 08.2022
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Assisted cashiers with resolving customer complaints and inquiries.
- Trained new cashiers on proper use of registers and store policies.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
Bartender Shift Manager
Amvets Post 6472
Silver Creek , NY
03.2015 - 06.2017
- Developed and implemented staff training program to ensure quality customer service.
- Monitored bar inventory levels, ordered supplies, and maintained cleanliness of all glassware.
- Created weekly work schedules for the entire shift staff while managing payroll and labor costs.
- Supervised a team of 10 bartenders, ensuring proper handling of all alcoholic beverages and adherence to local laws.
- Planned special events such as promotions, happy hours, live music nights., to increase sales revenue.
- Enforced health codes and safety regulations in compliance with state laws.
- Provided exceptional customer service by addressing customer complaints promptly and efficiently.
- Maintained accurate records of daily transactions including cash register receipts, liquor inventories and sales reports.
Certified Nursing Assistant
Autumn Health Care Facility
Hamburg , NY
08.2010 - 04.2015
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Transported patients to treatment units, using wheelchair or strher.
- Answered call lights promptly and responded to patient needs accordingly.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Cleaned and sanitized patient rooms according to established protocols.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Administered medications as directed by registered nurse or physician.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Took temperature readings orally or rectally as instructed by the RN or MD.
- Provided emotional support to family members regarding end-of-life decisions.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Responded quickly to emergency situations involving sudden illness or injury.
Education
High School Diploma -
Lake Shore Senior High School
Angola, NY12-2009
Skills
- Facility Management
- Workflow Coordination
- Calendar Management
- Meeting Coordination
- Staff Training
- Document Preparation
- Appointment Scheduling
- Client Relationship Building
- Daily Reporting
- Reception Area Maintenance
- File Management
- Schedule Management
Certification
- Certified Nurse Assistant (CNA) - NY Department of Public Health.
Timeline
Lead Receptionist/Office Manager
Lakeshore Eye Care Pro
09.2023 - 09.2024
Assistant Manager
McDonald's
08.2022 - 11.2023
Manager/Key Holder
Dollar General Store
03.2022 - 08.2022
Bartender Shift Manager
Amvets Post 6472
03.2015 - 06.2017
Certified Nursing Assistant
Autumn Health Care Facility
08.2010 - 04.2015
- Certified Nurse Assistant (CNA) - NY Department of Public Health.
High School Diploma -
Lake Shore Senior High School
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